Sprint replacing Touch Pro with Touch Pro 2!

[Dr.8820]

Originally Posted by jeriel05

Yes it will work with no problem, you will not be asked to change your plan.

they would know if they read this thread....just saying...

[jeriel05]

Originally Posted by Dr.8820

they would know if they read this thread....just saying...

I know what you mean, but sometimes it's kinda hard to dig up 2,381 post for 1 answer on 1 specific topic. It never hurts to help someone out specially people who we might be needing help from one day. Just my point of view......

[Dr.8820]

Originally Posted by jeriel05

I know what you mean, but sometimes it's kinda hard to dig up 2,381 post for 1 answer on 1 specific topic. It never hurts to help someone out specially people who we might be needing help from one day. Just my point of view......

i've tried to help since i read this thread and responded on page 128. noone wants to read anymore, and that is sad. they want things handed on a silver platter. those who do read this thread have been helped, those that come to the end asking the same thing get passed by. and i am a member of the ppcgeeks "search and rescue" crew.

[shatner]

I read since post one, and was helped. TP2 worth the change. It isnt an upgrade, just a replacement for a faulty TP1 design.

[toast47]

just got off the phone with tech support and customer service. was told the TP2 is off the list of replacements,and i will be giving another tp in the mail. phones i was offered were the BB Curve, HTC snap , and the palm pre. since im on sero, im not looking to upgrade my plan and get the pre, although i would like it. better luck next time.

[GhettoBSD]

You don't have to read through all the posts, you only have to go through a few pages and you'll find the secret to getting your TP2. Now if you just want people to give one to you on your first try, well, then you're not of normal XXXXXX. And you need XXXX XX X XXXX! So, read directions, do each step and report varying amounts of success!

[GhettoBSD]

So once again, in case you missed it in 60 pages worth of posts...

Originally Posted by radar369
EVERYBODY PAY ATTENTION:
What everybody in this thread who is still trying to get a TP2 needs to do is listen to what Dr.8820 is saying! Major points to this is................AND PLEASE LISTEN:

1)It doesn't matter which store you go to because its up to the store whether they want to do it or not...and most aren't gonna! So just go from store to store until you get one because that's exactly what I did!

2)Like Dr.8820 said, DON'T GO IN WITH A LIST OR DEMANDING A TP2 OR TALKING ABOUT A LIST! Even if they don't offer you one the best thing to do is to hit up another store! I've heard people on here say they went to 3rd party stores and got one but every 3rd party store I went to laughed at me...so by that experience alone I came to the conclusion that IT DOESN'T MATTER WHICH STORE YOU GO TO AS LONG AS YOU HIT AS MANY AS YOU CAN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!

3)Like Dr.8820 said, it depends on your status and phone condition!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!
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Status
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People who has had Sprint service for 5-10 years will get treated better than people who are still trying to finish their first 2 year contract!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!
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Phone Condition
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If you never had a replacement....or even had your phone serviced since you got it (whether it be 1 year or 1 day) than please don't expect it to happen! Not saying it's impossible for someone of the type to get one but it is HIGHLY UNLIKELY! Most reps told me I had to have 3 or more replacements before I was even offered a replacement model but the first time I went to get my phone serviced they offered me a replacement model........JUST NOT THE TP2!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!
======================================

4)DON'T ASK FOR A TP2! Chances are if they don't offer the TP2 THEY WON'T! I went to a lot of stores asking for the TP2 after they named off the phones I could replace it with! They turned me down within seconds! Instead, put the emphasis on the TP you "want to get fixed!" Kindah like what Dr.8820 said, not necessarily acting like you don't want a TP2 but to act nonchalant about it, staying calm and non-suspicious!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!

5)Don't call sprint because they won't do it for you over the phone unless its a dire situation (like some Saw type thing where your life depends on it............and maybe not even then) Asurion might, sprint will not (unless a dire situation, SAW 1 thru 6)!

6)Keyboard failure and overheating are the most common problems with the TP, so use that to your advantage......

........and last but not least:
Go as many times as you can, don't wait for a couple days and start again! These stores really don't know when they will be able to order these phones so it is kind of a random thing to go to a store and they have'em! Best bet is if they don't offer you a TP2 as a replacement model than take your phone back and go to another store (which is what I did)! Or you can have them order you another TP and take it to another store when you get it! I kindah got lucky because I stopped for like a week and when I went to get it repaired again that was the last time I had to go to a repair center because they finally offered me a TP2! Try not to go to the same store 2wice unless you went to all the stores you can go to! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!

I made the post this big 1)to get everyone who is still trying to get one attention, 2)because people keep asking the same questions and getting the same answers, 3)hoping it will take a whole page so it can be easy to find and 4)so people can at least know that no special words or phrases, memos nor getting mad at sprint just because they won't upgrade you to a TP2 even though its not mandatory for them to do so won't get you anywhere!!!!!!!!!!!!!!!!!!!!!!!

No questions need to be asked, just follow this post and you will see what I'm talking about!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Thanks for reading this post too, I really do appreciate it because I want everyone trying to succeed!

P.S.-the average person who can read at a 6 grade level and has an I.Q. of at least 50 points can read the contents of this post within 5 minutes......I know........I'm one of those people! Take the test and see where you are!

[Dr.8820]

thanks soldier! people think it's mean to not answer a question that's been answered a 1000 times!

[Arterion]

UPDATE:

I have a TP2 on order to my house! Should have it Tuesday. I went into the Madison, TN corporate store today, and had to give my phone to the floor reps to take to the tech. I told them I'd already spoken with the manager about the issue, but they didn't really know what was going on. I ended up walking back and explaining what was up to the really nice tech lady, and she said "let me just make sure there's no physical damage, and we'll order you a TP2, cause we don't have any in the store." A minute later she handed me a printout with all sorts of information, a ticket number, sprint warehouse order number, my address, who opened the ticket, who closed the ticket, etc. It has "Exchange Summary" on one side with who approved the exchange, the reason (Multiple Exchanges), and then the SKU (PPCT7380SP) and model name (HTC Touch Pro2), and this: Priority - 5.

I think this goes back to the original posts about the WEL list. A NIB TP2 is still on the WEL for priority 5 exchanges. According to Sprint policy, you quality for a priority 5 exchange after you've had 3 replacements. If you are being denied a priority 5 (NIB TP2) replacement at a corporate store, I would call Account Services and escalate to their management team. The people at that level CAN contact the store manager and CAN issue them to follow company policy.

I broke the rules here and asked for the TP2. The guy from account services ask me right off, "So you're trying to swap your TP for a TP2?" I'm like... yeah... and he said, "ok, good, I think I may have resolved your issue, then!" As if it were completely expected for me to want to get a TP2 after having 3 exchanges.

You shouldn't have to rely on someone's kindness to get you into a phone that works. The TP2 is NOT A MAJOR UPGRADE to the TP1, it's just a revision (that works!). You get an improved screen at the expense of a few non-trivial features (LED and dpad). The specs on the TP vs TP2 are almost identical. The Snap, the Pre, and the other phones are clearly inferior, drastic downgrades, and you should politely refuse them.

[austintb]

Originally Posted by Arterion

UPDATE:

I have a TP2 on order to my house! Should have it Tuesday. I went into the Madison, TN corporate store today, and had to give my phone to the floor reps to take to the tech. I told them I'd already spoken with the manager about the issue, but they didn't really know what was going on. I ended up walking back and explaining what was up to the really nice tech lady, and she said "let me just make sure there's no physical damage, and we'll order you a TP2, cause we don't have any in the store." A minute later she handed me a printout with all sorts of information, a ticket number, sprint warehouse order number, my address, who opened the ticket, who closed the ticket, etc. It has "Exchange Summary" on one side with who approved the exchange, the reason (Multiple Exchanges), and then the SKU (PPCT7380SP) and model name (HTC Touch Pro2), and this: Priority - 5.

I think this goes back to the original posts about the WEL list. A NIB TP2 is still on the WEL for priority 5 exchanges. According to Sprint policy, you quality for a priority 5 exchange after you've had 3 replacements. If you are being denied a priority 5 (NIB TP2) replacement at a corporate store, I would call Account Services and escalate to their management team. The people at that level CAN contact the store manager and CAN issue them to follow company policy.

I broke the rules here and asked for the TP2. The guy from account services ask me right off, "So you're trying to swap your TP for a TP2?" I'm like... yeah... and he said, "ok, good, I think I may have resolved your issue, then!" As if it were completely expected for me to want to get a TP2 after having 3 exchanges.

You shouldn't have to rely on someone's kindness to get you into a phone that works. The TP2 is NOT A MAJOR UPGRADE to the TP1, it's just a revision (that works!). You get an improved screen at the expense of a few non-trivial features (LED and dpad). The specs on the TP vs TP2 are almost identical. The Snap, the Pre, and the other phones are clearly inferior, drastic downgrades, and you should politely refuse them.

Excellent post my friend! Very good job.