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  #1 (permalink)  
Old 10-30-2009, 01:26 PM
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Re: Sprint replacing Touch Pro with Touch Pro 2!
Does anyone know if the Hero is on the list?
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  #2 (permalink)  
Old 10-30-2009, 01:28 PM
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Re: Sprint replacing Touch Pro with Touch Pro 2!
The Location I went to, the Hero was not on the list.
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Old 10-30-2009, 01:35 PM
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Re: Sprint replacing Touch Pro with Touch Pro 2!
Quote:
Originally Posted by kilen View Post
Does anyone know if the Hero is on the list?
the hero is not on the list. just pretty much all the blackberries, htc snap, treo pro, and palm pro. and the tp2 IF available.
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Old 10-30-2009, 01:37 PM
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Re: Sprint replacing Touch Pro with Touch Pro 2!
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Originally Posted by kilen View Post
Does anyone know if the Hero is on the list?
Neither the WEL list that was leaked or the list the rep read off to me in-store had the Hero on it.
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Old 10-30-2009, 04:49 PM
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Re: Sprint replacing Touch Pro with Touch Pro 2!
well i just went to my local sprint store because the keyboard died on my touch pro and they ordered me a brand new touch pro 2 no problem, I should get on monday or tuesday. I'm so pumped
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Old 10-30-2009, 07:41 PM
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Re: Sprint replacing Touch Pro with Touch Pro 2!
anyone have luck with taking to tech on Sprint echat?
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Old 10-30-2009, 08:10 PM
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Re: Sprint replacing Touch Pro with Touch Pro 2!
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Originally Posted by twe90kid View Post
anyone have luck with taking to tech on Sprint echat?
don't go that route soldier. best thing to do is call cs (*2) or go to a repair center. good luck but it really helps if you've had multiple replacements. BUT BE NICE ABOUT IT! and don't tell them you saw this thread or that thread on a website or i know people who got a tp2 for thier tp!
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Old 10-31-2009, 02:28 PM
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Re: Sprint replacing Touch Pro with Touch Pro 2!
Quote:
Originally Posted by twe90kid View Post
anyone have luck with taking to tech on Sprint echat?
10/16/2009 03:40:52PM Sprint Agent: "What web site did you see where Sprint was allowing people to change phone for the HTC touch pro?"
10/16/2009 03:43:53PM Me: "there are several spritusers.com, xda-developers, ppc geeks, i have just googled the issues i am having so that i can fix them and i see all these posts that they have had their phone replaced with a different model. some even show a policy (don't know if it is legit) from sprint showing that sprint knows there is problems with the touch pro and to actively start replacing them with other devices"
10/16/2009 03:44:55PM Me: "http://i34.tinypic.com/25f1xzq.jpg"
10/16/2009 03:45:50PM Me: "that is a link from one of the sites"
10/16/2009 03:46:58PM Sprint Agent: "I do apologize, Unfortunately those site that you have received that information is not Sprint site, I do apologize due to the fact that you have insurance on the account you can have the phone replaced or you can have technical support to fix the issue for you."
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Old 10-31-2009, 05:46 PM
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Re: Sprint replacing Touch Pro with Touch Pro 2!
Quote:
Originally Posted by bradgordie View Post
10/16/2009 03:40:52PM Sprint Agent: "What web site did you see where Sprint was allowing people to change phone for the HTC touch pro?"
10/16/2009 03:43:53PM Me: "there are several spritusers.com, xda-developers, ppc geeks, i have just googled the issues i am having so that i can fix them and i see all these posts that they have had their phone replaced with a different model. some even show a policy (don't know if it is legit) from sprint showing that sprint knows there is problems with the touch pro and to actively start replacing them with other devices"
10/16/2009 03:44:55PM Me: "http://i34.tinypic.com/25f1xzq.jpg"
10/16/2009 03:45:50PM Me: "that is a link from one of the sites"
10/16/2009 03:46:58PM Sprint Agent: "I do apologize, Unfortunately those site that you have received that information is not Sprint site, I do apologize due to the fact that you have insurance on the account you can have the phone replaced or you can have technical support to fix the issue for you."
why would you tell them about the websites? this was for members here, we don't need sprint looking at this site.
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Old 10-31-2009, 05:55 PM
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Re: Sprint replacing Touch Pro with Touch Pro 2!
Just a quick update on some interesting info. I finally managed to change to TP2 after 3 weeks of going to different stores, eventually i befriended one of the managers and he told me(when i was picking up the TP2) that sprint will most likely put the new HTC Spartan(HD2/Leo) thats coming for new years on that WEL list and allow it to be exchanged for malfunctioning TP. Although i love TP2 i wish i waited to see if that was true
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