Sprint replacing Touch Pro with Touch Pro 2!

bradgordie · #1 (**permalink**) 10-31-2009, 02:28 PM

Quote:

Originally Posted by twe90kid

anyone have luck with taking to tech on Sprint echat?

10/16/2009 03:40:52PM Sprint Agent: "What web site did you see where Sprint was allowing people to change phone for the HTC touch pro?"
10/16/2009 03:43:53PM Me: "there are several spritusers.com, xda-developers, ppc geeks, i have just googled the issues i am having so that i can fix them and i see all these posts that they have had their phone replaced with a different model. some even show a policy (don't know if it is legit) from sprint showing that sprint knows there is problems with the touch pro and to actively start replacing them with other devices"
10/16/2009 03:44:55PM Me: "http://i34.tinypic.com/25f1xzq.jpg"
10/16/2009 03:45:50PM Me: "that is a link from one of the sites"
10/16/2009 03:46:58PM Sprint Agent: "I do apologize, Unfortunately those site that you have received that information is not Sprint site, I do apologize due to the fact that you have insurance on the account you can have the phone replaced or you can have technical support to fix the issue for you."

**Dr.8820** · #2 (**permalink**) 10-31-2009, 05:46 PM

Quote:

Originally Posted by bradgordie

10/16/2009 03:40:52PM Sprint Agent: "What web site did you see where Sprint was allowing people to change phone for the HTC touch pro?"
10/16/2009 03:43:53PM Me: "there are several spritusers.com, xda-developers, ppc geeks, i have just googled the issues i am having so that i can fix them and i see all these posts that they have had their phone replaced with a different model. some even show a policy (don't know if it is legit) from sprint showing that sprint knows there is problems with the touch pro and to actively start replacing them with other devices"
10/16/2009 03:44:55PM Me: "http://i34.tinypic.com/25f1xzq.jpg"
10/16/2009 03:45:50PM Me: "that is a link from one of the sites"
10/16/2009 03:46:58PM Sprint Agent: "I do apologize, Unfortunately those site that you have received that information is not Sprint site, I do apologize due to the fact that you have insurance on the account you can have the phone replaced or you can have technical support to fix the issue for you."

why would you tell them about the websites? this was for members here, we don't need sprint looking at this site.

pesok · #3 (**permalink**) 10-31-2009, 05:55 PM

Just a quick update on some interesting info. I finally managed to change to TP2 after 3 weeks of going to different stores, eventually i befriended one of the managers and he told me(when i was picking up the TP2) that sprint will most likely put the new HTC Spartan(HD2/Leo) thats coming for new years on that WEL list and allow it to be exchanged for malfunctioning TP. Although i love TP2 i wish i waited to see if that was true

xttc2000 · #4 (**permalink**) 10-31-2009, 06:32 PM

Quote:

Originally Posted by bradgordie

10/16/2009 03:40:52PM Sprint Agent: "What web site did you see where Sprint was allowing people to change phone for the HTC touch pro?"
10/16/2009 03:43:53PM Me: "there are several spritusers.com, xda-developers, ppc geeks, i have just googled the issues i am having so that i can fix them and i see all these posts that they have had their phone replaced with a different model. some even show a policy (don't know if it is legit) from sprint showing that sprint knows there is problems with the touch pro and to actively start replacing them with other devices"
10/16/2009 03:44:55PM Me: "http://i34.tinypic.com/25f1xzq.jpg"
10/16/2009 03:45:50PM Me: "that is a link from one of the sites"
10/16/2009 03:46:58PM Sprint Agent: "I do apologize, Unfortunately those site that you have received that information is not Sprint site, I do apologize due to the fact that you have insurance on the account you can have the phone replaced or you can have technical support to fix the issue for you."

..... fail...... seriously.....

**twe90kid** · #5 (**permalink**) 10-31-2009, 07:49 PM

Quote:

Originally Posted by bradgordie

10/16/2009 03:40:52pm sprint agent: "what web site did you see where sprint was allowing people to change phone for the htc touch pro?"
10/16/2009 03:43:53pm me: "there are several spritusers.com, xda-developers, ppc geeks, i have just googled the issues i am having so that i can fix them and i see all these posts that they have had their phone replaced with a different model. Some even show a policy (don't know if it is legit) from sprint showing that sprint knows there is problems with the touch pro and to actively start replacing them with other devices"
10/16/2009 03:44:55pm me: "http://i34.tinypic.com/25f1xzq.jpg"
10/16/2009 03:45:50pm me: "that is a link from one of the sites"
10/16/2009 03:46:58pm sprint agent: "i do apologize, unfortunately those site that you have received that information is not sprint site, i do apologize due to the fact that you have insurance on the account you can have the phone replaced or you can have technical support to fix the issue for you."

you fail

shatner · #6 (**permalink**) 10-31-2009, 08:22 PM

Quote:

Originally Posted by bradgordie

10/16/2009 03:40:52PM Sprint Agent: "What web site did you see where Sprint was allowing people to change phone for the HTC touch pro?"
10/16/2009 03:43:53PM Me: "there are several spritusers.com, xda-developers, ppc geeks, i have just googled the issues i am having so that i can fix them and i see all these posts that they have had their phone replaced with a different model. some even show a policy (don't know if it is legit) from sprint showing that sprint knows there is problems with the touch pro and to actively start replacing them with other devices"
10/16/2009 03:44:55PM Me: "http://i34.tinypic.com/25f1xzq.jpg"
10/16/2009 03:45:50PM Me: "that is a link from one of the sites"
10/16/2009 03:46:58PM Sprint Agent: "I do apologize, Unfortunately those site that you have received that information is not Sprint site, I do apologize due to the fact that you have insurance on the account you can have the phone replaced or you can have technical support to fix the issue for you."

I suppose the next step would be to throw a tantrum and bang your hands and feet cause its not fair. =D>

**Dr.8820** · #7 (**permalink**) 10-31-2009, 09:38 PM

Quote:

Originally Posted by shatner

I suppose the next step would be to throw a tantrum and bang your hands and feet cause its not fair. =D>

hopefully, everyone else reading this thread won't do anything dumb like telling sprint where they saw something. what's next, calling microsoft because a custom rom didn't work?