Sprint replacing Touch Pro with Touch Pro 2!

[boiker]

Originally Posted by jdmcivicguy

They agreed to replace it over the phone. they said come down and we'll have it ready.(tp1) I was excited to get a proper functioning phone, tp1 or 2. So i do the swap, and get a refurbed tp1 and an extra battery. Where the keyboard seperates to slide, the phone has a big gap. When you take off the back cover, they have removed some of the black stickers, and the water indicator is mounted really crooked, and it's all white. Do i dare go back and complain, even though they were the only one's that did help? or do i deal with it in hope that it performs better than the last?

The gap and non-flushed mounted buttons are some of the reasons I took my refurb back. The refurb should be considered to be practically the same quality of a NIB phone. Cosmetic issues such as minor scuffs, scratches are usually permitted.

[jdmcivicguy]

Originally Posted by jdmcivicguy

ok. i have gone into several sprint stores with repair centers, with no luck. They say the phone is fine. I have called *2 several times, with no luck. i have used online chat with sprint, no luck. After having to hard reset my phone several times to get it to function(i guess overheating, cause it gets really hot), i took it to a 3rd party repair center. This was the best option yet.... i guess..

They agreed to replace it over the phone. they said come down and we'll have it ready.(tp1) I was excited to get a proper functioning phone, tp1 or 2. So i do the swap, and get a refurbed tp1 and an extra battery. Where the keyboard seperates to slide, the phone has a big gap. When you take off the back cover, they have removed some of the black stickers, and the water indicator is mounted really crooked, and it's all white. Do i dare go back and complain, even though they were the only one's that did help? or do i deal with it in hope that it performs better than the last?

So i guess i made a smart decision. I took the refurb back today. The lady asked right of the bat, "Would you like a tp2 instead?" i was like hell yeah. She said they were on back order, but should be in stock in a few days. In the meantime she ordered me a replacement tp1.

From here on out, I will NEVER go back into a corporate sprint store. i will only deal with 3rd party stores. If you have a legitament complaint, i would suggest a 3rd party repair center. I give this one two thumbs up.

[jdmcivicguy]

Originally Posted by jdmcivicguy

So i guess i made a smart decision. I took the refurb back today. The lady asked right of the bat, "Would you like a tp2 instead?" i was like hell yeah. She said they were on back order, but should be in stock in a few days. In the meantime she ordered me a replacement tp1.

From here on out, I will NEVER go back into a corporate sprint store. i will only deal with 3rd party stores. If you have a legitament complaint, i would suggest a 3rd party repair center. I give this one two thumbs up.

Got my call this morning. i already picked up a third refurb tp1, this one works great sofar. The lady at the 3rd party store still INSISTED that i get the tp2. She said it will be in tomorrow. i hope it is a NIB, but either way, it's a tp2!

Just to recap. Go to the 3rd party stores, if available. And the tp2's are still out there.

[boiker]

Originally Posted by richard28

I have real issues with my pro and they arnt budging, they still demand it has to fail while they are troubleshooting it. Any suggestions?

Perhaps you can use your phone in a way that makes it fail while you're in there.

My first touch pro overheated when charging. I charged it while driving to the sprint store and handed it to the person within seconds off the charger and explained how charging alone made my phone hotter than a sidewalk in summer.

[har226]

I have not had as many problems with my tp as everyone else here i am extreamly happy with my tp I have had it for about a year with no major problems. the first was the keyboard going out but sprint replaced it with one and it worked better than the one before. second was about a week ago i got the oil screen problem and I took it in today. I was not looking to be replaced with the tp2 but if offered of coarse I would take it. Anyways the tech I talked to replaced my screen in 5 mins and I was out the door in 15. I guess maybe next time for me, but I am still very hapy with my tp and i hope i dont jinx myself.

my tp is messing up...it freezes during texts...pic mail takes about almost a day to send out...dopped calls...people having to call 3 or 4 ties to get it to ring on my side...smh...i love htc but ever since i had them i have had nothing but problems...anyway the sprint people wont offfer me nothing...they tell me to go to a repair place which is 2 hours away...and im not down to drive that if im paying for insurance...anybody have any suggestions?

[klutch]

Just got my TP2 Friday as a replacement for my original TP. I'd never had it replaced but have had some minor annoyances with it since I got it. I still had 2 weeks on the original 1 year warranty. Just in time.

[aceofspades923]

Went into a repair store and was out of there with an order for a BB Tour in less than 5 minutes. Thanks Sprint and Bye Bye WM and PPCGeeks

[RidleyJ329]

Originally Posted by aceofspades923

Went into a repair store and was out of there with an order for a BB Tour in less than 5 minutes. Thanks Sprint and Bye Bye WM and PPCGeeks

You do know that here at ppcgeeks we do support Blackberrys. not too sure about the tour though... yet

[drlovety]

Any luck in Richmond, Va? PM me, Thanks!