Sprint replacing Touch Pro with Touch Pro 2! - Page 113

shatner · #1 (**permalink**) 10-26-2009, 08:24 PM

CONGRATS! At least they EXIST, just not as "refurb stock" I keep hearing they are OOS then when you ask if you could order one new they said, sure! ARG! Anyhow, got my refurb TP1 today

Looks like I am officially in the loop of having a bajillion TPs.

bookerx3 · #2 (**permalink**) 10-26-2009, 09:06 PM

Quote:

Originally Posted by cmgj

Congrats!

Quote:

Originally Posted by shatner

CONGRATS! At least they EXIST, just not as "refurb stock" I keep hearing they are OOS then when you ask if you could order one new they said, sure! ARG! Anyhow, got my refurb TP1 today

Looks like I am officially in the loop of having a bajillion TPs.

Thanks, I really went though alot today and I am just happy it was not all in vain. The reps were very cool about it and said they wanted to make sure they kept me as a customer. I wish all stores could have service like I experienced today but I know that is asking for a bit much.

Radiohawk · #3 (**permalink**) 10-26-2009, 09:04 PM

Update:
Just got back with TP 2, BNIB, manufacture date 28-Aug-2009!! Barely played w/it... This thing rocks... everything works much faster than the old TP... good luck to all in your efforts and see you in "the new forum"

P.S. Thanks to all with your suggestions!!

draganjr · #4 (**permalink**) 10-26-2009, 09:08 PM

Update on my store with the TP to TP2.

I finally got the Corp Store Manager to get me a TP2. After about an hour with her and the list of other phones (told her that they are not comparable with the TP). She finally showed me on her computer that the TP2 is the recommanded replacement for the TP, it said it in big red letters! But they are OOS and I need to call everyday till they get one in. I called about 15 Sprint stores (another corp store and third party) in my area (Dallas, TX) and they all told me the same thing, OOS for 2 weeks maybe one week.

I called to today and still OOS but it has been only one day. I asked (the manager that was helping the first time) do you want me to call you everyday and she stated yes.

Big Redneck3100 · #5 (**permalink**) 10-26-2009, 10:05 PM

still no help from the store for me...got a refurb friday, is kaputzzzz already....ordered another today, they just keep sayin they can't get the TP2 as a replacement...anyone know where to get a copy of this memo so I can print it????

**BooDaddy** · #6 (**permalink**) 10-26-2009, 10:13 PM

IS the TP2 really faster than a TP1? When you look at the specs on the HTC site, they are freaking identical as far as processor and ram. The only diff is the housing and tilt display that I can see.

MisterMP0315 · #7 (**permalink**) 10-27-2009, 03:43 AM

Here is my story.

Early last week, I went up to the local Sprint store because my TP's touchscreen stopped recognizing touch...go figure. As soon as I walked in the store, the workers saw that I had a TP and literally BUT jokingly said, "Oh Lord. Don't come in here with those phones."

When asked what the issue was, I told them. He started to type in my information and asked if anything else was wrong with the phone and I told him that the side up and down button is missing...but it still works.

AS SOON as they noticed that, they were like..."Oh you're going to have to call insurance on this." I'm thinking...Are you serious? This is IMMEDIATELY after one of my friends told me that they were offering everyone with faulty TPs like 3 different phones...including TP2s.

The store wouldn't do an exchange and they wouldn't even try to fix my phone. It's highly nonfunctional without the touchscreen working because I can't navigate past the desktop. I can't respond to texts because the send button is only on the screen itself.

So I called insurance and they offered me everything but the TP2 for at least 100. Then, they offered a TP which would take 5-7 days...but also for 100. Yes...I have insurance.

I don't know what to do at this point.

boiker · #8 (**permalink**) 10-27-2009, 03:53 PM

Quote:

Originally Posted by MisterMP0315

Here is my story.

So I called insurance and they offered me everything but the TP2 for at least 100. Then, they offered a TP which would take 5-7 days...but also for 100. Yes...I have insurance.

I don't know what to do at this point.

If you are under warranty or have TEP, you need to push the issue that the phone is suffering mechanical defects and is not lost, stolen, smashed or water damaged. If your phone is any of the latter, then is is subject to asurion replacement and the $100 deductable. Otherwise, the phone will either be repaired or replaced for no charge.

Contact a different store or call sprint tech support while in the store and make sure the store understands their responsibility in terms of TEP fulfilment.

dkmills · #9 (**permalink**) 10-27-2009, 10:24 AM

I called yesterday and gave it my best effort with no result. They Assured me a like or comparable model (not the 2) Maybe worth a try or the window has closed up very quickly.

mrenz999 · #10 (**permalink**) 10-27-2009, 11:29 AM

So last week I did an advanced exchange (my 4th on this phone) for a nonoperative keyboard. Sprint sends me another TP and right out of the box the keyboard doesn't work. So I take both phones to a local store. I show them the not ever activate TP that was a replacement with the exact same issue as the one it was supposed to replace. The only difference was on the exchange model the reset button was blocked out, which I thought strange. So I said I needed a replacement model. Got the run around but finally agreed to replace it. So he said the WEL list has models but I had to take the next model on the list I don't get to choose. I said that wasn't acceptable. He pretty much said too bad. I then asked for the manager and explained that I knew the TP2 was available as an exchange model. He left for about 10 mins to get the manager came back and said I guess you are right. I am ordering your TP2 and it will be here in 2 days. So Friday I picked up my TP2. Happy happy joy joy. Not. My wife's phone has the same issue yesterday. Her 5th TP. So I go back to the store. The same rep is not working. I explain what I want to do and am told no. Ask for the manager again. This time the Asst. Manager comes out. Explains that what I am trying to do is not possible. It can't be done and why won't I understand that no one can do this. IT'S NOT POSSIBLE. And if I got my info on the internet I should understand how ambigous such information is. I said ok well if it's not possible look up my account and find out how in this store last week it was done for me. He asked who did it. I described the guy and with a store full of people he practically yelled. "WELL RANDY IS FIRED AS SOON AS HE GETS HERE!!" I couldn't believe it. The store got quiet. So I asked for a way to contact his manager. He calmed down and gave me a cell number. No response yet from the store manager. I will keep you posted. My TP2 was NIB btw. This was the Lynnwood, WA store for anyone interested.