Sprint replacing Touch Pro with Touch Pro 2!

richard28 · #1 (**permalink**) 10-27-2009, 03:05 PM

I have real issues with my pro and they arnt budging, they still demand it has to fail while they are troubleshooting it. Any suggestions?

elmerfudpucker · #2 (**permalink**) 10-27-2009, 03:20 PM

Quote:

Originally Posted by richard28

I have real issues with my pro and they arnt budging, they still demand it has to fail while they are troubleshooting it. Any suggestions?

first link in my sig

jdmcivicguy · #3 (**permalink**) 10-27-2009, 03:46 PM

ok. i have gone into several sprint stores with repair centers, with no luck. They say the phone is fine. I have called *2 several times, with no luck. i have used online chat with sprint, no luck. After having to hard reset my phone several times to get it to function(i guess overheating, cause it gets really hot), i took it to a 3rd party repair center. This was the best option yet.... i guess..

They agreed to replace it over the phone. they said come down and we'll have it ready.(tp1) I was excited to get a proper functioning phone, tp1 or 2. So i do the swap, and get a refurbed tp1 and an extra battery. Where the keyboard seperates to slide, the phone has a big gap. When you take off the back cover, they have removed some of the black stickers, and the water indicator is mounted really crooked, and it's all white. Do i dare go back and complain, even though they were the only one's that did help? or do i deal with it in hope that it performs better than the last?

boiker · #4 (**permalink**) 10-27-2009, 04:02 PM

Quote:

Originally Posted by jdmcivicguy

They agreed to replace it over the phone. they said come down and we'll have it ready.(tp1) I was excited to get a proper functioning phone, tp1 or 2. So i do the swap, and get a refurbed tp1 and an extra battery. Where the keyboard seperates to slide, the phone has a big gap. When you take off the back cover, they have removed some of the black stickers, and the water indicator is mounted really crooked, and it's all white. Do i dare go back and complain, even though they were the only one's that did help? or do i deal with it in hope that it performs better than the last?

The gap and non-flushed mounted buttons are some of the reasons I took my refurb back. The refurb should be considered to be practically the same quality of a NIB phone. Cosmetic issues such as minor scuffs, scratches are usually permitted.

jdmcivicguy · #5 (**permalink**) 10-28-2009, 04:52 PM

Quote:

Originally Posted by jdmcivicguy

ok. i have gone into several sprint stores with repair centers, with no luck. They say the phone is fine. I have called *2 several times, with no luck. i have used online chat with sprint, no luck. After having to hard reset my phone several times to get it to function(i guess overheating, cause it gets really hot), i took it to a 3rd party repair center. This was the best option yet.... i guess..

They agreed to replace it over the phone. they said come down and we'll have it ready.(tp1) I was excited to get a proper functioning phone, tp1 or 2. So i do the swap, and get a refurbed tp1 and an extra battery. Where the keyboard seperates to slide, the phone has a big gap. When you take off the back cover, they have removed some of the black stickers, and the water indicator is mounted really crooked, and it's all white. Do i dare go back and complain, even though they were the only one's that did help? or do i deal with it in hope that it performs better than the last?

So i guess i made a smart decision. I took the refurb back today. The lady asked right of the bat, "Would you like a tp2 instead?" i was like hell yeah. She said they were on back order, but should be in stock in a few days. In the meantime she ordered me a replacement tp1.

From here on out, I will NEVER go back into a corporate sprint store. i will only deal with 3rd party stores. If you have a legitament complaint, i would suggest a 3rd party repair center. I give this one two thumbs up.

jdmcivicguy · #6 (**permalink**) 11-03-2009, 12:18 PM

Quote:

Originally Posted by jdmcivicguy

So i guess i made a smart decision. I took the refurb back today. The lady asked right of the bat, "Would you like a tp2 instead?" i was like hell yeah. She said they were on back order, but should be in stock in a few days. In the meantime she ordered me a replacement tp1.

From here on out, I will NEVER go back into a corporate sprint store. i will only deal with 3rd party stores. If you have a legitament complaint, i would suggest a 3rd party repair center. I give this one two thumbs up.

Got my call this morning. i already picked up a third refurb tp1, this one works great sofar. The lady at the 3rd party store still INSISTED that i get the tp2. She said it will be in tomorrow. i hope it is a NIB, but either way, it's a tp2!

Just to recap. Go to the 3rd party stores, if available. And the tp2's are still out there.

boiker · #7 (**permalink**) 10-27-2009, 03:58 PM

Quote:

Originally Posted by richard28

I have real issues with my pro and they arnt budging, they still demand it has to fail while they are troubleshooting it. Any suggestions?

Perhaps you can use your phone in a way that makes it fail while you're in there.

My first touch pro overheated when charging. I charged it while driving to the sprint store and handed it to the person within seconds off the charger and explained how charging alone made my phone hotter than a sidewalk in summer.