[Answered] [Please Lock] Is there such a thing as a perfect Touch Pro?

[Addicted23]

Originally Posted by ShadowDrake

1. Get Sprint's, not Best Buy's! I ended up calling Sprint and they sent out a new phone no questions asked and I don't even have the insurance.

3. Hardware keyboard unevenly lit **

5. MISSING 90%+ OF CALLS/TEXTS/VOICEMAIL NOTIFICATIONS

1. Insurance looks like a definite for me. I don't trust this device one bit. Especially over a 2 year period. Since I'm not a heavy user, I think I can get by with the phone's battery limitations as long as it doesn't get ridiculous and as long as everything else works OK.

3. My keyboard is brighter around the left numbers, but it's not a big deal and barely noticable. No problem.

5. Oh yeah, I forgot to mention that in my list. I received a new voicemail notification 2 times when I was sitting right in front of my phone and it didn't ring. Completely unacceptable! I called each person back and they said they heard the phone ringing but I didn't pick up. well, it's hard for me to pick-up if the phone doesn't ring.

If Sprint's line-up of smartphones wasn't so horrendous, I wouldn't give this more than a second's thought to return. I'm studying for the CPA so I don't have time to play this return/exchange/return/exchange game and hope to luck into a better TP (if they are even out there) after the 5th try.

But when I have more time and with my insurance, Best Buy better be prepared for lots of visits from me. I'm not going to accept a phone freezing when I charge it if I don't baby it the right way. And I'm not going to adapt my use of the phone to make up for the subpar battery ("oh no, can I browse the internet for 5 mins now? I "only" have 5 bars and I might need to make a 20 minute call later and receive some texts..... hmmmm, I better not.... gotta save the battery")

[rihavens]

Originally Posted by ScrapMaker

Hearing the constant posting of problematic Touch Pro's makes me very glad I returned mine. It seem that there are SOME that aren't THAT bad--but the majority seem to have issues--and many of the users just don't care, because they are willing to make huge sacrifices.

The normal user is not. Even a business/power user that needs the phone to work is not going to opt for this phone. I would be surprised if ANY IT department picks up this device as their main WM choice.

All I know is all the problems that people said "were not a big deal," don't exist in any way, shape, or form, on my original CDMA Touch.

I feel like I dodged a bullet, because now I can focus on the X1a, Treo Pro, or perhaps the Omnia.... all of which supposedly have score MUCH higher scores on build-quality and reliability--and battery life. (The Treo is still not branded yet, so I can't make TOO many judgements, but it still looks solid, also Palm's standards seem to be higher.)

All in all... I can say "WHEW!" If I was stuck in a 2-year with the Pro, in it's current form, I'd definitely have to break the contract...

So what you are saying is there are either the people who are having problems or the people who are too stupid to know better. Tell me, what problems should I be seeing? All I have done is do the Audiophara volume hack (which I hear was popular on the mogul) and my Pro works like... well a pro. I am glad you got rid of your phone, maybe it will spare the rest of us from being insulted MORE. You dont like it, then dont keep it. Seems to me why Sprint has the 30 days. Just dont call other people ignorant because they keep and love theirs.

[orlandojumpoff]

Originally Posted by ScrapMaker

Hearing the constant posting of problematic Touch Pro's makes me very glad I returned mine. It seem that there are SOME that aren't THAT bad--but the majority seem to have issues--and many of the users just don't care, because they are willing to make huge sacrifices.

The normal user is not. Even a business/power user that needs the phone to work is not going to opt for this phone. I would be surprised if ANY IT department picks up this device as their main WM choice.

All I know is all the problems that people said "were not a big deal," don't exist in any way, shape, or form, on my original CDMA Touch.

I feel like I dodged a bullet, because now I can focus on the X1a, Treo Pro, or perhaps the Omnia.... all of which supposedly have score MUCH higher scores on build-quality and reliability--and battery life. (The Treo is still not branded yet, so I can't make TOO many judgements, but it still looks solid, also Palm's standards seem to be higher.)

All in all... I can say "WHEW!" If I was stuck in a 2-year with the Pro, in it's current form, I'd definitely have to break the contract...

finally! u returned the pro and went back to ur old phone. i was wondering how many u were going to go thru b4 finally realizing it's not for u. no offense (seriously), but it's annoying hearing the same people complain about the same stuff over and over and over and over and over. sorry to burst ur bubble tho, MOST are happy with their Pros and would not want to go back to their old phones, so i have no idea where u get this notion that a regular user wouldnt want it. maybe to help rationalize y it didnt work for u? there are unhappy people, like with any new product, but the majority r happy. i have multiple pros.. and i dont have sensitivity issues, my keyboard is evenly lit, it doesnt try to open unless i slide it open, my stylus sensor still works, hard buttons are straight, chrome isn't chipping, phone doesn't get hot unless i use wifirouter or gps for an extended amount of time (same as my old phone), tf3d is not sluggish at all, etc... now i understand there are a lot with some minor flaws, but u seemed to overexaggerate EVERYTHING. i'll give u the charging while hot thing tho, if heat was an issue for u.

i will be surprised if u are happy with any new phone that comes out. u say u don't have the issues on ur touch that u had on the pro, but i bet there was a long laundry list of other complaints for ur touch. it's hard to believe that u went thru so many pros and still couldnt find one that survived ur standards. would i be wrong to assume ur just naturally a picky person?

nothing in this world is perfect, goodluck.

[rihavens]

Originally Posted by orlandojumpoff

finally! u returned the pro and went back to ur old phone. i was wondering how many u were going to go thru b4 finally realizing it's not for u. no offense (seriously), but it's annoying hearing the same people complain about the same stuff over and over and over and over and over. sorry to burst ur bubble tho, MOST are happy with their Pros and would not want to go back to their old phones, so i have no idea where u get this notion that a regular user wouldnt want it. maybe to help rationalize y it didnt work for u? there are unhappy people, like with any new product, but the majority r happy. i have multiple pros.. and i dont have sensitivity issues, my keyboard is evenly lit, it doesnt try to open unless i slide it open, my stylus sensor still works, hard buttons are straight, chrome isn't chipping, phone doesn't get hot unless i use wifirouter or gps for an extended amount of time (same as my old phone), tf3d is not sluggish at all, etc... now i understand there are a lot with some minor flaws, but u seemed to overexaggerate EVERYTHING. i'll give u the charging while hot thing tho, if heat was an issue for u.

i will be surprised if u are happy with any new phone that comes out. u say u don't have the issues on ur touch that u had on the pro, but i bet there was a long laundry list of other complaints for ur touch. it's hard to believe that u went thru so many pros and still couldnt find one that survived ur standards. would i be wrong to assume ur just naturally a picky person?

nothing in this world is perfect, goodluck.

I take that back, I may not have the perfect Pro, my Chrome is coming off in one part... I dropped it. Think I can return it? Something tells me ScrapMaker would.

[dtndvm]

Originally Posted by ScrapMaker

Just picked up my third Touch Pro, which supposedly came from the new batch of TP's that Best Buy just got in.

So if you guys could kindly explain yourselves, I think it would be VERY helpful to those of us who might have defective units but THINK they are perfect...

Just a thought....



Just kidding...
In general no big issues except inconsistent battery life. I leave my phone in the same place at work every day (4-5 bars signal), with the same programs running (checks email and updates weather panel every 2 hours). I use minimal but relatively consistent data during the work day. Most days I have 80-90% battery left after 10 hours, but on multiple occasions I have had 0% (dead) to 30% battery left.

[ScrapMaker]

Originally Posted by Addicted23

1. Insurance looks like a definite for me. I don't trust this device one bit. Especially over a 2 year period. Since I'm not a heavy user, I think I can get by with the phone's battery limitations as long as it doesn't get ridiculous and as long as everything else works OK.

3. My keyboard is brighter around the left numbers, but it's not a big deal and barely noticable. No problem.

5. Oh yeah, I forgot to mention that in my list. I received a new voicemail notification 2 times when I was sitting right in front of my phone and it didn't ring. Completely unacceptable! I called each person back and they said they heard the phone ringing but I didn't pick up. well, it's hard for me to pick-up if the phone doesn't ring.

If Sprint's line-up of smartphones wasn't so horrendous, I wouldn't give this more than a second's thought to return. I'm studying for the CPA so I don't have time to play this return/exchange/return/exchange game and hope to luck into a better TP (if they are even out there) after the 5th try.

But when I have more time and with my insurance, Best Buy better be prepared for lots of visits from me. I'm not going to accept a phone freezing when I charge it if I don't baby it the right way. And I'm not going to adapt my use of the phone to make up for the subpar battery ("oh no, can I browse the internet for 5 mins now? I "only" have 5 bars and I might need to make a 20 minute call later and receive some texts..... hmmmm, I better not.... gotta save the battery")

Yeah it's a real shame that Sprint's line-up sucks right now. The Pro is the only phone that's a real contender right now, if you are into the super high-end phones.

Originally Posted by rihavens

So what you are saying is there are either the people who are having problems or the people who are too stupid to know better. Tell me, what problems should I be seeing? All I have done is do the Audiophara volume hack (which I hear was popular on the mogul) and my Pro works like... well a pro. I am glad you got rid of your phone, maybe it will spare the rest of us from being insulted MORE. You dont like it, then dont keep it. Seems to me why Sprint has the 30 days. Just dont call other people ignorant because they keep and love theirs.

The fact that you are insulted by someone pointing out the flaws of a cellular telephone tells me that you have an unhealthy connection to "stuff." If you have to defend it, even though you did not design it, manufacture it, or even distribute it, then you need to wake up and realize that not everyone is going to feel the same way as you. Get your tissues and go somewhere else.

Originally Posted by orlandojumpoff

finally! u returned the pro and went back to ur old phone. i was wondering how many u were going to go thru b4 finally realizing it's not for u. no offense (seriously), but it's annoying hearing the same people complain about the same stuff over and over and over and over and over. sorry to burst ur bubble tho, MOST are happy with their Pros and would not want to go back to their old phones, so i have no idea where u get this notion that a regular user wouldnt want it. maybe to help rationalize y it didnt work for u? there are unhappy people, like with any new product, but the majority r happy. i have multiple pros.. and i dont have sensitivity issues, my keyboard is evenly lit, it doesnt try to open unless i slide it open, my stylus sensor still works, hard buttons are straight, chrome isn't chipping, phone doesn't get hot unless i use wifirouter or gps for an extended amount of time (same as my old phone), tf3d is not sluggish at all, etc... now i understand there are a lot with some minor flaws, but u seemed to overexaggerate EVERYTHING. i'll give u the charging while hot thing tho, if heat was an issue for u.

i will be surprised if u are happy with any new phone that comes out. u say u don't have the issues on ur touch that u had on the pro, but i bet there was a long laundry list of other complaints for ur touch. it's hard to believe that u went thru so many pros and still couldnt find one that survived ur standards. would i be wrong to assume ur just naturally a picky person?

nothing in this world is perfect, goodluck.

If the Pro worked, as advertised, I wouldn't have had to try 6 of them until they worked. I am not very picky, but if my phone won't make it through an hour-long call without charging, and my hardware buttons are falling of the front of my phone--hell yes I am going to replace it, and I'm not going to be happy at all. You claim you have no sensitivity problems, but everytime someone makes that claim, I ask them to open up "Notes" and draw a line with their thumb, (not fingernail,) to the side of the screen--and watch the 1/4-1/2" gap between the edge of the screen and where your line stops... Many may not care about this, but I find it highly annoying that you can't use a good portion of your screen, around all the borders. This also makes it hard to scroll, close programs, whatever... Glad you like it!

Originally Posted by rihavens

I take that back, I may not have the perfect Pro, my Chrome is coming off in one part... I dropped it. Think I can return it? Something tells me ScrapMaker would.

Well since I have never damage one of my own devices before, I would not know. I do have full insurance, so yes, I would return it--assuming it bothered me enough. That's why I pay the premium.

Originally Posted by dtndvm

Just a thought....



Just kidding...
In general no big issues except inconsistent battery life. I leave my phone in the same place at work every day (4-5 bars signal), with the same programs running (checks email and updates weather panel every 2 hours). I use minimal but relatively consistent data during the work day. Most days I have 80-90% battery left after 10 hours, but on multiple occasions I have had 0% (dead) to 30% battery left.

That tells me there is a problem right there. You are lucky, in the fact that you get some days with 90% left over. I never had that on any of my phones.

I took my Touch off the charger on Friday at 3pm, and made several calls, had OctroTalk connected the whole time, and sent/received about 100 texts, and my phone still had 20% by the time I put it on the charger by 6pm on Saturday. All this with a measly 1100mAh battery.

You guys can defend your phone, (which I think is silly that any feels the need to defend something that they are not responsible for,) all you want. Personally I just don't care about it anymore. Just try not to get your panties in a bunch just because there is a constant influx of people having issues.

According to the polls on this very site, it was something like 60% of people had major issues with their phones... Yes they probably are keeping them, (although MOST people have returned the phone, either for exchange, or permanently,) but the ones that are keeping them are most likely stuck in the 2-year contracts. If you compare the Pro to the X1a or Omnia, it's obvious which one is at the bottom of the pecking-order.

I could take the time to rebutle with personal insults, but what's the point? The phone has problems, it didn't work, so I didn't keep it. It works for you, despite the issues, (which might not affect you,) and that is great. Move on with your lives. I am--to the X1a, most likely.

[orlandojumpoff]

Originally Posted by ScrapMaker

You claim you have no sensitivity problems, but everytime someone makes that claim, I ask them to open up "Notes" and draw a line with their thumb, (not fingernail,) to the side of the screen--and watch the 1/4-1/2" gap between the edge of the screen and where your line stops... Many may not care about this, but I find it highly annoying that you can't use a good portion of your screen, around all the borders.

If it's not sensitive, then how come i have no problems pressing my soft keys, start menu, and x button without any problems (i can press them with my fingernail or thumb every single time no matter how close to the edge). And when i press the "a" button on my soft keyboard along the edges, it also acknowledges the press every time. How would you explain my scroll bar? If I can drag the scroll bar (which sits on this so-called restricted area) up and down with no problems, your theory about sensitivity crumbles. Oh, and if i can drag my web pages to and from the very edges, there clearly is no problem.

If you use the notes application all day long, i may see why it bothers you; but otherwise, you are just being picky
In any case, the pro wasn't right for you, so you're better off and i wish you luck in your search.

edit: wait a minute, did you say 1/2 inch gap??? Didn't even catch that. Has to be a typo right? It's more like 1/10 of an inch on my phones. It's closer if i use my nail (which id be using when using that program). It's kind of all inconsequential to me anyway, as i stated above, since everywhere else the edges work perfectly.

[blazinazn]

@ scrapmaker

I think most people around here now that you aren't/weren't satisfied with the TP. On one hand, I understand where you are coming from about some of the problems that SOME people may see. Why can't a phone that is over $700 work out of the box? I don't like how people who "deal" with it are automatically labeled HTC fan boys people who complain about the phone are "whiners." We are all entitled to our opinions.

On one hand, people who frequent this forum are PPC geekers for the most part. They want to tweak/modify their phones to make it work better and make it their own. Of course there are going to be problems. If it's to much for someone to deal with, why not just pick another phone?

The people on this board are geekers because they like modifying their phones. If we didn't, then we wouldn't be visiting this website and probably be using a phone that works out of the box, ie a crackberry or something.

Over time, some people won't be intereted in tweaking every little thing on their phone and will want something that "just works." Heck, I just recently ditched windows and bought a Mac because I was tired of dealing with windoze and viruses and adware. I use my Mac and it just works, the end.

But the appeal of getting a PPC is to have the ability to modify things on the phone. Are there problems, of course. But it seems like every little thing is a "deal breaker" and you don't want to compromise. Your looking for something "perfect." What in this world IS perfect? What is 100% efficient? I'm glad you finally realized that this phone just wasn't for you. It just seemed like you were really unhappy with the phone. It's over now, why keep nitpicking the phone?

If you don't have anything to contribute to the TP, why keep posting? I'm not trying to tell you what to do or anything, it's a free country. But most of the people come to the forums for help or to give help for those who need it. I just don't see what good comes from threads like these? So you can spread the word about how crappy the phone is and everyone will return the phone and HTC will realize what a failure the phone is and recall it? Some people ARE happy with the phone. I just wish you would give it a rest with your displeasure of the TP.

[ScrapMaker]

Originally Posted by orlandojumpoff

If it's not sensitive, then how come i have no problems pressing my soft keys, start menu, and x button without any problems (i can press them with my fingernail or thumb every single time no matter how close to the edge). And when i press the "a" button on my soft keyboard along the edges, it also acknowledges the press every time. How would you explain my scroll bar? If I can drag the scroll bar (which sits on this so-called restricted area) up and down with no problems, your theory about sensitivity crumbles. Oh, and if i can drag my web pages to and from the very edges, there clearly is no problem.

If you use the notes application all day long, i may see why it bothers you; but otherwise, you are just being picky
In any case, the pro wasn't right for you, so you're better off and i wish you luck in your search.

edit: wait a minute, did you say 1/2 inch gap??? Didn't even catch that. Has to be a typo right? It's more like 1/10 of an inch on my phones. It's closer if i use my nail (which id be using when using that program). It's kind of all inconsequential to me anyway, as i stated above, since everywhere else the edges work perfectly.

Yeah, I literally meant 1/4"-1/2". I know that some people don't have this issue, but 5 out of 6 TPs I had, did this.

Originally Posted by blazinazn

@ scrapmaker

I think most people around here now that you aren't/weren't satisfied with the TP. On one hand, I understand where you are coming from about some of the problems that SOME people may see. Why can't a phone that is over $700 work out of the box? I don't like how people who "deal" with it are automatically labeled HTC fan boys people who complain about the phone are "whiners." We are all entitled to our opinions.

On one hand, people who frequent this forum are PPC geekers for the most part. They want to tweak/modify their phones to make it work better and make it their own. Of course there are going to be problems. If it's to much for someone to deal with, why not just pick another phone?

The people on this board are geekers because they like modifying their phones. If we didn't, then we wouldn't be visiting this website and probably be using a phone that works out of the box, ie a crackberry or something.

Over time, some people won't be intereted in tweaking every little thing on their phone and will want something that "just works." Heck, I just recently ditched windows and bought a Mac because I was tired of dealing with windoze and viruses and adware. I use my Mac and it just works, the end.

But the appeal of getting a PPC is to have the ability to modify things on the phone. Are there problems, of course. But it seems like every little thing is a "deal breaker" and you don't want to compromise. Your looking for something "perfect." What in this world IS perfect? What is 100% efficient? I'm glad you finally realized that this phone just wasn't for you. It just seemed like you were really unhappy with the phone. It's over now, why keep nitpicking the phone?

If you don't have anything to contribute to the TP, why keep posting? I'm not trying to tell you what to do or anything, it's a free country. But most of the people come to the forums for help or to give help for those who need it. I just don't see what good comes from threads like these? So you can spread the word about how crappy the phone is and everyone will return the phone and HTC will realize what a failure the phone is and recall it? Some people ARE happy with the phone. I just wish you would give it a rest with your displeasure of the TP.

I'm not nitpicking, if a phone can't make it through a 2 hour phone call on a dang charger, then it's got some issues. Also, keep in mind that I made this thread when I still owned the Pro.

I get where you are coming from, but I believe most people are here to modify/tinker/play/etc with their phones--not fix hardware flaws. I don't mind a few problems with a device, but when you add them all up, it does become a deal-killer. The only reason I responded was because people brought this thread back from the dead.

The reason why myself, and many others aren't as forgiving about problems with this phone, is because it was touted as the best-of-the-best, and did not deliver, for a lot of people. Whether it's battery life, screen problems, heat problems, charging problems, or whatever... but if it works for you, that's awesome. If the phone didn't have these issues, I could forgive bad build quality, and poor camera performance...

To each their own, and I hope you fully enjoy your device. I would hope anyone that spends that much money on a phone is 100% satisfied in every single aspect.

[Oxymoron238]

Originally Posted by jaytv

I think those who got their pros from Best Buy got hosed. I got mine last week direct from Sprint Corporate. I had heard rumors that Best Buy got the B stock, and now I am starting to believe it...

I agree... this is close to the fifth case I've seen where people got a Touch Pro from Best Buy and then complained about having problems with it.

You might wanna get one from Sprint.