Retention Offer Revoked : EMT Dprt????

[DexterDawg]

Originally Posted by SurfDan5

I was supposed to get my call back from a retentions manager today but its looking bad as well Can Sprint do anything right?

The rep I talked to said they had over 50 open cases alone.

[Exil3d]

Mistake some of you making is waiting for a call back. I was told the same thing. I ignored it and called them saying I have no time to wait. I need a decision since the G1 is out and its tempting to buy. Thats how i hot things done.

[DexterDawg]

Originally Posted by Exil3d

Mistake some of you making is waiting for a call back. I was told the same thing. I ignored it and called them saying I have no time to wait. I need a decision since the G1 is out and its tempting to buy. Thats how i hot things done.

What was it that you were getting from them? In my case and several others on here we have been offered something that only the escalation team is able to provide. They are the new keepers of the key. As far as things like early upgrade, small percentages off, price matches. Those things appear to be still available through your neighborhood retentions rep. As far as not waiting for a call back, I have confirmed they do not have a way to connect this team through the standard telephone system, they receive tickets and answer them by calling back.

[[sammich]]

So remember when I got my retentions deal? I called in today to claim it.

DENIED ME!

So I called back a few times and I finally got a rep that CARED! So she pushed the deal through! I was ecstatic!

[fatlard]

Done Deal!
After several calls to Sprint Customer Service, Rententions, esclation to EMT and emails to dan@sprint.com, I finally got the deal promised to me (or least I think I did). A competent rep named Angie is placing an order for the HTC Touch Pro for me for $399 and crediting my account $200 bringing in the total to $199. I will email her boss praising her good work when I get the phone. I will let you know by Wednesday.

I still have one more phone to take care of.... so 50% done.

[chedda_chez]

did you get any replies from the e-mails you sent to dan@sprint.com?

-Chez

CONGRATS TO THE GUYS WHO HAVE GOT THEIR DEALS WORKED OUT!!!

UPDATE: no return call as of yet, they have another 45min to call though but im sure its not gonna happen today, we will see how tomorrow goes.

[fatlard]

Originally Posted by chedda_chez

did you get any replies from the e-mails you sent to dan@sprint.com?

-Chez

CONGRATS TO THE GUYS WHO HAVE GOT THEIR DEALS WORKED OUT!!!

UPDATE: no return call as of yet, they have another 45min to call though but im sure its not gonna happen today, we will see how tomorrow goes.

No I did not get anything from dan@sprint.com.

BTW, would you know why I was charged $454 instead of $399. Is it tax and shipping?

$399 phone
$12 Shipping
$18 Activation
$25 tax.

$454

[lili4311]

Finally! The lady I spoke to about switching my Mogul to a Touch Pro disappeared too. I called her on Friday because telesales was already selling the phone and her response was, "I was going to call you then, but I didn't get to it. And now my supervisor isn't here, so we're going to have wait until Monday." So I waited and nobody called back today!! I was pissed! I called for hours and finally spoke to someone that said they sent out an email to "Brittany" and her supervisor. Needless to say someone FINALLY called back but gave me a number that supposedly closed at 7 . I called 3 different numbers and finally got ahold of the new person that called and got my phone ordered . My point to this story is...DON'T LET THE MAN PUSH YOU AROUND! GOOD LUCK WITH YOUR SPRINT PROBLEMS EVERYONE!!

PS
And I got them those dummies to get me overnight mail Don't be afraid to ask everyone!!

[tanksmogul]

I can now be added to the list of "success stories"! After 4 days of discussions, phone calls, and emails finally Sprint has honored their original offer. After 5 Moguls, I'm getting the TP for $299+ taxes; then getting credit for the Mogul once I send it back. I'll end up paying a net $30 difference between the two phones.

This has never been about getting over on Sprint. I just grew weary from burning so much gas to and from the Sprint Store exchanging devices. I'm glad to see them come through on the offer that they initiated. =D> I gotta say, I'm looking forward to the TP!

[sonicboom]

if they have promised somthing as part of a deal you signed and they are not holding up thier end of the bargain you have a good case to get out of your contract. tell them you are contacting the better buissness bereau and tell them they can expect a court case.