Retention Offer Revoked : EMT Dprt????

[lili4311]

Originally Posted by Automaton

I talked to an account retention rep today. I told them that my Mogul was crap and that the guy at the sprint store told me it was common for Moguls to have problems with the screen, keyboard, and crashing. I asked for a reduced price on the Touch Pro since I could get a new account discount on the same phone if I switched to Verizon. They wouldn't give me any reduction. So they wanted the full $500-whatever for it.

They told me I should switch to Verizon.

You should try doing the email. I had to call retensions 7x to finally get the original deal I was offered Your best bet is to be persistant dude...

[DexterDawg]

Originally Posted by Beejis

I was offered a TP for $179.99 and they offered my wife a palm centro for $49.99. They processed the order and all was fine until two hours later when the same guy said he has to cancel the order because it was too low and now I have to send back both the phones when I receive them (and now they are charging my account over $700)! I'm pissed as all can be!

I don't understand. You bought the phones then they canceled the order? Where does the $700 come in?

[DexterDawg]

Originally Posted by lili4311

You should try doing the email. I had to call retensions 7x to finally get the original deal I was offered Your best bet is to be persistant dude...

Exactly. Although I didn't get too far emailing. I did however end up with a couple email addresses and direct numbers to some fairly high up folks. That's how after 10 days of BS I ended up with two shiny new TP's.

I feel bad for the idiot that told me I could swap my phones for them in the first place. I think he is probably collecting unemployment now. Although with Obama I'm sure he'll be able to collect that for 4 years now...

[Beejis]

Originally Posted by DexterDawg

I don't understand. You bought the phones then they canceled the order? Where does the $700 come in?

Yes, they processed the order and wanted to cancel it at those prices over 2 hours later (even though it was guaranteed at those prices and in the notes). The $700 are the combined actual retail prices of the phones plus a minor discount for upgrade.