Touch Pro for Mogul Ecare email inside...

[ragedogg69]

I used alot of the emails here to make my own. Just being (overly) critical about my 1 month before launch day Mogul. Dropped calls, missed keyboard presses, or double key board presses and the need to reset the device every day.

Their response:
Tells me how to get credits for dropped calls
Tells me to take my phone to a local repair center to get it looked at despite telling them in my email that i already have. (not really)
No you may not get the Touch Pro upgrade
No you may not get $150 discount until April
No you may not get the MIR into an instant rebate
No you may not collect $200 when you pass GO and proceed directly to jail


They sent my email to engineering so for the past day they have been trying to run provisioning on my phone. Quite annoying. And to further complicate it, my online account now says "We're sorry, but upgrading online is unavailable for your account currently. Please call 1-877-746-8249, and we'll be happy to help you upgrade. Thanks!" When I try to look for upgrades online.

So in short I cannot even use my $75 credit if I wanted to.

[shark1987]

Well they could have looked at your account and saw that you had never taken it in to there repair centers. Then they're thinking you're lying about everything so why would they? They just caught you lying to them.That would be my thinking, cause I'm sure they don't read the emails without looking at our accounts.

[Baffles]

Originally Posted by stroths

I see the mailing address of the rebate is in El Paso. I know of some rebate processing companies in El Paso and they are sticklers for the requirements. I don't know if there's a Sprint processing location in El Paso or if its one of the 3rd party companies. However, if you can get Sprint to note in the system that you are eligible for the $100 MIR, you might be able to have them give you an instant credit if the rebate house rejects it.

I know the verbal agreement can't be held up unless noted, but I do have it in an email from them as well, so is that good enough?

I can always call retentions again like I did last year when they screwed up my rebate and tell them I want my rebate money, if worse comes to worse.

[Krayziepop]

Wow, I managed to get them to "apply directly the mail-in rebate" to my two accounts when I pick up my Pro's! That means $199.99 a piece, without waiting 14 weeks for a check. Sprint is making me feel all warm and fuzzy inside again.

[Baffles]

How did you manage to do that? All I got out of them was "we are unable to do that."

[Krayziepop]

5 years + of loyalty is my guess. I wont complain about it though!

[myhollowworld2]

I'm finally finished with all this.
After e-mails and phone conversations, I'm stuck. Either upgrade with my $150 discount (contract ends in November), or get a different Mogul with TEP.

No nice offers. Nothing. Every rep I asked, (maybe 4 or 5) didn't mention, nor know what the Self-Service Replacement Tool is. I had to tell them where I found it, and what links I clicked on... Not sure who's working there... And everyone I talked to was a "Specialist". The replacement tool offers a Touch, which I said wasn't fair because A, I don't want a Mogul, and B, a Touch is less expensive and has less features. No one could do a thing. All I want is a Touch Pro at a nice price and I'll re-up my contract. However I think that's the end of Sprint for me.

[cornelious2]

i took a different approach, but I think my situation takes different merrit I will summarise

took phone into repair center got a refurb, refurb was bad, ordered a second refurn that was bad. 2 weeks of calling *2 getting noware, 16 e-mails to e-care giving a 50 dollar credit to get an asurion replacement. reading the terms of the warranty and finding out I was blatently lied to. called *2 lucked out and got florida. transfered to account services. getting sent a NIB mogul which is getting sold to my account then credited meaning my 30 day window will open up again in 2 days. so if the touch pro comes out by the 19th like we all think ill just have the pay the difference (30 bucks) if not ill just get the diamond. it pays dividends to read the contract your trying to invoke, it would have probably saved a large percent of hassle I went through after the repair center said they wouldnt repair/replace the last phone.

[ragedogg69]

Originally Posted by shark1987

Well they could have looked at your account and saw that you had never taken it in to there repair centers. Then they're thinking you're lying about everything so why would they? They just caught you lying to them.That would be my thinking, cause I'm sure they don't read the emails without looking at our accounts.

hmmm. interesting. I did not know they logged each time you went into a sprint store. That seems like it would take alot of wasted backlogging. They really do that? I can easily drop by a sprint store and have them tell me the phone is fine with all the double typing and such, if thats all it takes to get logged.

Honestly, none of us can complain when really we are not playing by Sprint's rules. They do not have to offer me anything but the $75 until April. At only 3 years, I dont have the senority you guys do to barter my own deals.

oh well, i think i will send in a new email next month and try all over again. (or do they log your account with every email you submit?) lol

[copper rs]

Question: If I just received a new touch through warranty replacement, do I now have a 30 day window to exchange? I originally had a mogul bought in July of 07 that went buggy and was exchanged for a touch in November of 07. It died last week and was replaced in store with a new Touch. My new touch (which was NIB by the way) has a bad screen. I'm tired of it and will probably upgrade to the pro if I can get a decent deal on one. If I am within the 30 day exchange period, I should be able to swap it for the pro and pay the difference, correct?

Sorry for the ignorance, I hear different things from different people regarding this.