Touch Pro for Mogul Ecare email inside...

[gostars9]

Originally Posted by copper rs

Question: If I just received a new touch through warranty replacement, do I now have a 30 day window to exchange? I originally had a mogul bought in July of 07 that went buggy and was exchanged for a touch in November of 07. It died last week and was replaced in store with a new Touch. My new touch (which was NIB by the way) has a bad screen. I'm tired of it and will probably upgrade to the pro if I can get a decent deal on one. If I am within the 30 day exchange period, I should be able to swap it for the pro and pay the difference, correct?

Sorry for the ignorance, I hear different things from different people regarding this.

That's the way I understand it... and I'm hoping for this upgrade path as well. I just got a NIB mogul as a insurance replacement and from what I read it should reset the 30 day counter and let us upgrade to the pro for the difference in price.

[copper rs]

so in theory i could go into the sprint store and get this Touch exchanged for a Diamond right now, provided they had them in stock? This replacement phone is garbage, and its going back either way. If I can get a diamond in the mean time I guess I would do that.

Can you check your activation date online?

[gostars9]

Originally Posted by copper rs

so in theory i could go into the sprint store and get this Touch exchanged for a Diamond right now, provided they had them in stock? This replacement phone is garbage, and its going back either way. If I can get a diamond in the mean time I guess I would do that.

Can you check your activation date online?

I don't know about in store. I read people were getting it done with diamonds via ecare. Apparently in their computer all they see is the new activation date and not that it's an insurance replacement. My plan is to wait for the pro to come out, then email ecare for a swap.

[stroths]

Originally Posted by copper rs

Question: If I just received a new touch through warranty replacement, do I now have a 30 day window to exchange? I originally had a mogul bought in July of 07 that went buggy and was exchanged for a touch in November of 07. It died last week and was replaced in store with a new Touch. My new touch (which was NIB by the way) has a bad screen. I'm tired of it and will probably upgrade to the pro if I can get a decent deal on one. If I am within the 30 day exchange period, I should be able to swap it for the pro and pay the difference, correct?

Sorry for the ignorance, I hear different things from different people regarding this.

Unless they have changed the policy in the last few years, this will probably not work. I had a damaged 6700 that I brought to a store and they replaced it with a brand new 6700 (not a refurb). Mogul came out shortly after and I tried to get them to switch it and pay the difference since it was a new phone and less than 30 days old. They wouldn't do it and said that would only work if I had paid for a new 6700 rather than exchanging for a new one.

Give it a try and you might get lucky. Just don't get your hopes up to much in case they turn you down.

[copper rs]

Originally Posted by stroths

Unless they have changed the policy in the last few years, this will probably not work. I had a damaged 6700 that I brought to a store and they replaced it with a brand new 6700 (not a refurb). Mogul came out shortly after and I tried to get them to switch it and pay the difference since it was a new phone and less than 30 days old. They wouldn't do it and said that would only work if I had paid for a new 6700 rather than exchanging for a new one.

Give it a try and you might get lucky. Just don't get your hopes up to much in case they turn you down.

That makes sense. Its not a big deal, I can probably email eCare and get it for 225, which it seems most people are getting. I just didn't want to shell out the money if I could just exchange for it for cheaper.

[TurboFool]

Got a call from Sprint today to discuss my e-mails. Basically was just confirming what the e-mails told me and how the process would work, but with no improved offers. I reiterated my feeling that I'm going to be paying more for this phone than new customers are when I spent the last 18 months stuck with a phone that has continually not lived up to their initial advertising or the promises of updates to fix the problems, and it's not fair that I have to pay a higher price than their new customers to get a phone that actually works. She said that was the most discount they were able to give me, and I asked if there was another department that could do more for me. She hesitated before saying she didn't believe so, but that she could put in a request for me to be contacted by someone else to discuss it further. She made it clear she didn't think anything more could be done, but still told me I'd receive another call within 24 hours.

I'm willing to play hardball at this point. I'm about to have to change my calling plan completely off of a grandfathered plan that they've been trying to kick me off of for years, so they should be happy that there'll be one less customer getting a killer deal. Plus if I'm going to be changing anyway, this is a valid time for me to consider another carrier. Only reason I went over my limits is the company my wife and I work for now is all T-Mobile, so we're no longer using Sprint-to-Sprint for work calls. While a comparable T-Mobile plan doesn't cost any less, I wouldn't need a comparable plan if most of my calls were to other T-mobile users. So it would be reasonable for me to consider switching to them. Hopefully whomever I speak to realizes I really am on the edge of leaving. I'd hate to ACTUALLY have to leave.

[myhollowworld2]

I'm with you on that brother. If Sprint doesn't step up to the plate and provide me with a real damn answer, I'm just going to get a damn G1. That phone 's looking promising, although I don't know about TMobile...But at this point, from MY point of view, ANYTHING is better than Sprint.

[TurboFool]

Supervisor called this morning, repeated the same lines about them already offering me the maximum discount they can and having no other options. I repeated my same argument multiple more times (although I didn't get into the T-mobile thing) until he started looking through my records more. He noted that I put my current phone on my plan in December of 2007. I pointed out that this was completely inaccurate, as I bought the phone on its launch date of June 18th and put it on my plan when it arrived the very next day. He eventually confirmed I was right, looked around some more, and finally offered me an additional $50 which I had him e-mail me confirmation of. So I'm getting $175 in addition to the $75 I would have qualified for anyway. I guess that puts me right in line with the price I'd be getting if I were a new customer. I'll settle for that... for now.

[themuffinman]

Originally Posted by TurboFool

Supervisor called this morning, repeated the same lines about them already offering me the maximum discount they can and having no other options. I repeated my same argument multiple more times (although I didn't get into the T-mobile thing) until he started looking through my records more. He noted that I put my current phone on my plan in December of 2007. I pointed out that this was completely inaccurate, as I bought the phone on its launch date of June 18th and put it on my plan when it arrived the very next day. He eventually confirmed I was right, looked around some more, and finally offered me an additional $50 which I had him e-mail me confirmation of. So I'm getting $175 in addition to the $75 I would have qualified for anyway. I guess that puts me right in line with the price I'd be getting if I were a new customer. I'll settle for that... for now.

Wow its really amazing how much of a hard time some of y'all are having with sprint. So since I was off today I decided to email ecare early this morning to which they promptly responded. They offered me the standard $150 off of whatever I wanted next, so I then responded with a polite email stating how unhappy I have been with both my moguls and just wanted the best deal possible(since I don't qualify for any rebates, only had moguls since the end of january) on a new handset also while willing to extend my contract. I also told them that I have never had my phones serviced or replaced and that I just dealt with it until something else comes out. Again I just wanted a fare deal, honeslty as long as I can get my pro for $300 and a diamond for $250 I could care less about anything else. Well to my surprise, they responded promptly saying they will replace both of my moguls with diamonds and I can just swap out one of the diamonds for a touch pro when that comes out and just pay the difference. Thats right its not going to cost me a thing for either phone and I don't even need to extend my contract. I was not asking nor was I expecting my moguls to just get replaced but they said they will do it. I have been with sprint for about 7 years so maybe that has something to do with it but I was impressed non the less.

[drexappeal]

I'm surprised all of you would go through all that time composing emails with ecare. Well, I guess it's worth it to some and congrats to those that got such amazing discounts. I'm just happy that I got full discount that a new customer would get.