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Old 10-01-2008, 06:17 PM
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Re: Touch Pro for Mogul Ecare email inside...

Quote:
Originally Posted by copper rs View Post
Question: If I just received a new touch through warranty replacement, do I now have a 30 day window to exchange? I originally had a mogul bought in July of 07 that went buggy and was exchanged for a touch in November of 07. It died last week and was replaced in store with a new Touch. My new touch (which was NIB by the way) has a bad screen. I'm tired of it and will probably upgrade to the pro if I can get a decent deal on one. If I am within the 30 day exchange period, I should be able to swap it for the pro and pay the difference, correct?

Sorry for the ignorance, I hear different things from different people regarding this.
Unless they have changed the policy in the last few years, this will probably not work. I had a damaged 6700 that I brought to a store and they replaced it with a brand new 6700 (not a refurb). Mogul came out shortly after and I tried to get them to switch it and pay the difference since it was a new phone and less than 30 days old. They wouldn't do it and said that would only work if I had paid for a new 6700 rather than exchanging for a new one.

Give it a try and you might get lucky. Just don't get your hopes up to much in case they turn you down.
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