Touch Pro for Mogul Ecare email inside...

[TurboFool]

Well, I went ahead and fired off an e-mail as well. Technically nothing in it was untrue, so in reality if they offer me something I have no reason to feel like I was cheating the system. All the problems I've had with the Mogul have been valid, and I have been led along for the entire time with assurances that updates would come along to fix my complaints. 18 months later it seems like the fix for the Mogul's problems is the Touch Pro. That's not acceptable after I spent $475 on the Mogul expecting it to work as advertised. I made no mention of having used custom ROMs that have improved some of the problems (although definitely not resolved them), so I guess that's the closest I came to exaggerating anything. We'll see what they do. I threw in my needing to change my plan soon and considering leaving (I went over my shared minutes for the first time this month in years because my new job is made up of all T-Mobile users), so hopefully their interest in keeping a 7-year loyal customer with five lines will get them interested.

[Baffles]

I'm firing off an email, still can't get Sprint to replace my dead phone via the insurance I pay. I got it escalated, they called back once and said they couldn't contact me 3 times so they de-escalated it, and never return my call when i called back. It's only a couple weeks out now, retentions did give me a month off on my bill so at least I"m not paying for the unworking phone. I'm going to email ecare though and see what I can do.

[themuffinman]

Originally Posted by Baffles

I'm firing off an email, still can't get Sprint to replace my dead phone via the insurance I pay. I got it escalated, they called back once and said they couldn't contact me 3 times so they de-escalated it, and never return my call when i called back. It's only a couple weeks out now, retentions did give me a month off on my bill so at least I"m not paying for the unworking phone. I'm going to email ecare though and see what I can do.

Wait a minute, why in the hell would sprint not want to replace your phone?

[athlet1c]

I can feel your same problems. I had My unit replaced Sept 18 of this year , to watch it give me the red light go into bootloader screen randomly. I called sprint on Sept 25 and they offered me a touch as an upgrade ( Are they Loco or something) ?He explained that is all HE could do on his end as the system looks at the touch upgrade because of the unit being a 6900. The diamond is a 6950 and the pro 7000 i believe. I refused He contacted Assurion to have them express one out brand new in the box with what they called express delivery. I did not receive the unit so i called sprint spoke with a few reps one telling me the unit was discontinued , until she checked the site and still saw it. she stated they will be pulling the units off as it is older ( she also spent 108 minutes talking about everything under the sun until i practically begged to get off) she was nice though . It was confirmed from 2 other calls including Retentions whom i called to vent my dissatisfaction with as well. I told them a loyal customer for over 10 years on the sprint and nextel side with 4 out of 5 lines a PDA phone . He said if he shipped a phone it wouldn't get to me until Monday. I was referred to the store where they gave me a brand new in the box phone and another arriving Monday brand new through Assurion, I will return that one as well. The comfort from retentions and its noted if im not happy with my phone and because im a valued customer they will do all they can to make sure im happy including an upgrade. I did not push the issue as im waiting for the Diamond Pro as the replacement.

If you are seeking to upgrade to a Diamond Pro I encourage all to wait until the unit is out before you receiving any promises. It will cut the confusion and miscommunication

[Baffles]

Originally Posted by themuffinman

Wait a minute, why in the hell would sprint not want to replace your phone?

I don't know, but I can't seem to get anyone, even retentions to do an advance exchange. The online tool was saying out of stock, now it offers me a plain touch, which won't work for me.

[madcowmilau]

Originally Posted by madcowmilau

called sprint numerous times and they have no pricing yet. also have a friend who is a manager of a local sprint store in my area and he doesnt know pricing either. I think all these people who say they are getting the phone for these sweet deals are full of cr@p

I retract my previous statement, i was wrong. just talked to sprint and got the same email about getting the phone for $299. yea me

[Baffles]

eCare pushed my case # back to retentions, don't know why cause I never asked for them or said I wanted to cancel. All I know is with all this run around, I'm going to push for a good deal.

[TurboFool]

They offered me an additional $125 on top of the $75. I pushed for more but was denied. I guess I'll have to settle for that.

[Baffles]

Hmm, the best I got from them was $225, I emailed back asking to have them honor the $100 mir instantly. I could ask for a larger discount, but I don't know how to ask without seeming too greedy. They originally wanted to re-escalate my case, then they said I could upgrade for $299, then I got them to give me $225, so we'll see what happens from here.

[Cicatrize]

They will not change your MIR to an instant rebate. I've tried...