Touch Pro for Mogul Ecare email inside...

[pixelwix]

it took me eight days to get them to swap my mogul for a diamond, i'm sure its gonna take more days and a lot more work to swap that out for the pro.. but i'm up for it!!

[mmsplease]

Originally Posted by ajm144k

did you mean to say that Verizon Wireless has a superior network? Or did you mean to say Alltel?

From what I can see here http://www.jdpower.com/corporate/new...spx?ID=2008142 it looks like Sprint has a "superior" network in one region of the whole US- of course this area is shared with Verizon. (do the math and its 8 1/3% of the US you can claim Sprint has superiority in. Verizon with 58 1/3% and Alltel with 25%. After their merger, this becomes Verizon/Alltel with 83 1/3%. I'd say that is more superior than 8 1/3%.) Other than sharing this southwest area, Sprint just falls to the ranks of ATT in this study.

Im really just busting your balls because I am very jealous that Sprint knows how to treat their customers. On Alltel with my 6800, the most my screwed up keyboard and on-screen white spot can get me is a refurbished phone. And (at least from my experiences) there is no way of swapping my 6800 for any other phone, even a 6900.

I would not pass up these discounts Sprint is offering. Why hold on to a phone that has a buggy keyboard, when that is one of the main reasons of owning it over the touch or diamond...

http://www.dslreports.com/shownews/P...s-Sprint-88563


I appreciate the ball bust... direct quote from the link above...

• Speeds:
This one is actually pretty close. However, Sprint's speeds are by most accounts more reliable with better latency. Gaming and streaming is very possible on Sprint's network, while if you do manage to game or stream on Verizon, they might boot you for doing so.
• Coverage:
By most accounts, Sprint's EV-DO coverage is much better than Verizon's.

Despite the glitches in billing, Sprint Mobile Broadband wins this head-to-head EV-DO service comparison hands down and running away.

[hellraiser_osu]

I was able to play Team Fortress 2 on my laptop in my house with the Mogul tethered and experience solid gameplay. There was a little lag so I opted to play Engineer and just have my sentries do all my killing.. But I was able to take down a few people with my shotgun so playing on an EVDO connection via the phone is possible in my experience.

Originally Posted by mmsplease

http://www.dslreports.com/shownews/P...s-Sprint-88563


I appreciate the ball bust... direct quote from the link above...

• Speeds:
This one is actually pretty close. However, Sprint's speeds are by most accounts more reliable with better latency. Gaming and streaming is very possible on Sprint's network, while if you do manage to game or stream on Verizon, they might boot you for doing so.
• Coverage:
By most accounts, Sprint's EV-DO coverage is much better than Verizon's.

Despite the glitches in billing, Sprint Mobile Broadband wins this head-to-head EV-DO service comparison hands down and running away.

[madcowmilau]

called sprint numerous times and they have no pricing yet. also have a friend who is a manager of a local sprint store in my area and he doesnt know pricing either. I think all these people who say they are getting the phone for these sweet deals are full of cr@p

[1999TL]

Originally Posted by madcowmilau

called sprint numerous times and they have no pricing yet. also have a friend who is a manager of a local sprint store in my area and he doesnt know pricing either. I think all these people who say they are getting the phone for these sweet deals are full of cr@p

Bitter? Brilliant post.

[d94]

Originally Posted by madcowmilau

called sprint numerous times and they have no pricing yet. also have a friend who is a manager of a local sprint store in my area and he doesnt know pricing either. I think all these people who say they are getting the phone for these sweet deals are full of cr@p

lol..mine is comming on mon
ill have pics to prove it :P

[1999TL]

Originally Posted by rahrah215

It has worked for me. I am getting my HTC Touch Pro for $30 Dollars....
Sorry in advance for such a long post.


===================
Dear "Sprint Customer",

Thank you for your reply.

You are correct. You need to reply after the launch of the handset HTC
Touch Pro. We will order the handset from eCare. We will also send a
return kit for the old handset HTC Mogul. You need not to make a
payment for the handset. You need to send the handset HTC Mogul back to
us in the return kit. Once, we receive the handset, we will apply the
credit for the returned handset HTC Mogul immediately. So, we have
suggested you to keep the tracking number with you. We will track the
returned handset with the tracking number and we will apply the credit.
You don't have to wait for the credit to be applied.

The retail price of the handset HTC Touch Pro has not been announced.
The retails price of the handset HTC Mogul is $549.99. So, the account
will only be billed the retail price difference between these two
handsets.

Thank you again for contacting Sprint. We appreciate your business.

Sincerely,
Customer Service Specialist
Sprint




Original Message Follows:
------------------------
Hello "Sprint Service Specialist",

First let me say thank you for your fast reply. I was not expecting an
apply so quickly.

So I understand correctly, I am going to summarize this email in my own
words for you to tell me if I am right or wrong.....

1. You are going to place and order for the HTC Touch Pro and charge my
account.
2. You are going to send me the HTC Touch Pro with a return kit.
3. I will return the HTC Mogul and you will then credit my account for
the amount charged in step 1.
4. Or will you credit my account for the retail price of the HTC Mogul
which is currently 549.99, which will leave me a balance of $30.00
dollars from the reported retail price of the HTC Touch Pro ?

So in the end you will be replacing my HTC Mogul for the HTC Touch Pro
with no charge to me or for 30.00 dollars?

Also you said it will take up to two billing cycles before the credit is
applied to my account, but then you said "We can go ahead and apply the
credit for the returned headset". I am confused. Can you clarify that
statement for me?

Thanks,
Sprint Customer



-------------- Original message ----------------------
From: Sprint Customer Solutions - eCare2 <ecare2@cc.sprintpcs.com>
Dear "Sprint Customer"

Thank you for contacting Sprint. I apologize for the inconvenience
faced by you due to handset issues.

Firstly, we appreciate your long term association and loyalty with us.

The handset can only be replaced with in 30 days after the activation
of the handset. Based on your long term association, I offer you to
replace the current handset with the HTC Touch Pro.

The HTC Touch Pro is scheduled to be launched on October 19, 2008.
Please reply to us with this email (after October 19, 200, we will
place the order for the new handset Touch pro along with the return
kit for the HTC Mogul. After placing the order, the account would be
charged full against the retail price of the HTC Touch Pro.

It takes one to two bill cycle to apply the credit for the returned
handset. However, we can go ahead and apply the credit for the
returned handset. After two or three days from returning the handset, you can
reply to us with the tracking number of the returned handset so that
we could check the status and apply the credit against the full retail
price of the returned handset.

I have also added the supportive notes on the account so that the
other specialist assisting you will have a point of reference and the
promised exchange between the handsets could be completed.

Thank you again for contacting Sprint. We appreciate your business.

Sincerely,
Customer Service Specialist
Sprint




Original Message Follows:
------------------------
Form: Ask A Question-Manage
Topic: Equipment
SUB Topic: Upgrade/New Handset
================================================== ===========
Original Question: cancel

Question: Hello, I have been a Sprint/Nextel customer for a little over
5 years. So far I have been pleased with the level of service I have
received.

However, I am experiencing equipment issues. I have the HTC Mogul. As
of late, I have been having an unacceptable amount of dropped calls, as
well as trouble with the keyboard. It has been giving me mutiple
letters when I type a letter as well as not recognizing the Alt (little blue
button) to allow me to type numbers. I went to my local sprint store
where the tech support gentleman informed me that it was a common
issue on this phone. I absolutely need a physical keyboard due to the amount
of typing I do on my phone. Also windows mobile is needed for
functionality as well.

I do see that HTC has a new replacement for the Mogul coming very soon
called the Touch Pro. I am hoping that you will be able to help me
swap out my Mogul for the Touch Pro as soon as it is available.

Like I mentioned earlier, Sprint has been great with any issues I've
had so far and I am hoping that you will be able to solve my issues again.


Thanks for your time and attention.

"Sprint Customer"

Wow. That is nice. I Just activated my new replacement Mogul. We'll see how my emails go, but I have an insurance replacement.

[SporkLover]

Originally Posted by madcowmilau

called sprint numerous times and they have no pricing yet. also have a friend who is a manager of a local sprint store in my area and he doesnt know pricing either. I think all these people who say they are getting the phone for these sweet deals are full of cr@p

I've traded a few emails with Ecare, and the pricing according to them is going to be $50 higher than the Touch Diamond.

New customers with all of the discounts should be able to expect to be able to get the phone for $299.99 (this includes a MIR).

[richcracker]

Originally Posted by madcowmilau

called sprint numerous times and they have no pricing yet. also have a friend who is a manager of a local sprint store in my area and he doesnt know pricing either. I think all these people who say they are getting the phone for these sweet deals are full of cr@p

unless eCare is full of crap, a lot of people ARE getting "sweet deals"...myself included.

[myhollowworld2]

Yeah are all these stories lies? I can't get them to budge on my bugged up Mogul. My current offers are
1) Buy a new phone with my already earned $150 rebate, plus $75.
2) Or send a test phone, see if I like it, then pay for it.

What great offers