Touch Pro for Mogul Ecare email inside...

[Cicatrize]

Originally Posted by prezidentialkid

Question:

What if I were to purchase the Blackberry Curve for 199.99, then return it for an exchange within 30 days. The Curve retails for 569.99 and the Touch Pro retails for 579.99. Would this be a good plan?

Seems like a valid option to me, but I think you have to make sure that the "final price" (after rebates and all) is the same, or they will charge you extra.

[rahrah215]

It has worked for me. I am getting my HTC Touch Pro for $30 Dollars....
Sorry in advance for such a long post.


===================
Dear "Sprint Customer",

Thank you for your reply.

You are correct. You need to reply after the launch of the handset HTC
Touch Pro. We will order the handset from eCare. We will also send a
return kit for the old handset HTC Mogul. You need not to make a
payment for the handset. You need to send the handset HTC Mogul back to
us in the return kit. Once, we receive the handset, we will apply the
credit for the returned handset HTC Mogul immediately. So, we have
suggested you to keep the tracking number with you. We will track the
returned handset with the tracking number and we will apply the credit.
You don't have to wait for the credit to be applied.

The retail price of the handset HTC Touch Pro has not been announced.
The retails price of the handset HTC Mogul is $549.99. So, the account
will only be billed the retail price difference between these two
handsets.

Thank you again for contacting Sprint. We appreciate your business.

Sincerely,
Customer Service Specialist
Sprint




Original Message Follows:
------------------------
Hello "Sprint Service Specialist",

First let me say thank you for your fast reply. I was not expecting an
apply so quickly.

So I understand correctly, I am going to summarize this email in my own
words for you to tell me if I am right or wrong.....

1. You are going to place and order for the HTC Touch Pro and charge my
account.
2. You are going to send me the HTC Touch Pro with a return kit.
3. I will return the HTC Mogul and you will then credit my account for
the amount charged in step 1.
4. Or will you credit my account for the retail price of the HTC Mogul
which is currently 549.99, which will leave me a balance of $30.00
dollars from the reported retail price of the HTC Touch Pro ?

So in the end you will be replacing my HTC Mogul for the HTC Touch Pro
with no charge to me or for 30.00 dollars?

Also you said it will take up to two billing cycles before the credit is
applied to my account, but then you said "We can go ahead and apply the
credit for the returned headset". I am confused. Can you clarify that
statement for me?

Thanks,
Sprint Customer



-------------- Original message ----------------------
From: Sprint Customer Solutions - eCare2 <ecare2@cc.sprintpcs.com>
Dear "Sprint Customer"

Thank you for contacting Sprint. I apologize for the inconvenience
faced by you due to handset issues.

Firstly, we appreciate your long term association and loyalty with us.

The handset can only be replaced with in 30 days after the activation
of the handset. Based on your long term association, I offer you to
replace the current handset with the HTC Touch Pro.

The HTC Touch Pro is scheduled to be launched on October 19, 2008.
Please reply to us with this email (after October 19, 200, we will
place the order for the new handset Touch pro along with the return
kit for the HTC Mogul. After placing the order, the account would be
charged full against the retail price of the HTC Touch Pro.

It takes one to two bill cycle to apply the credit for the returned
handset. However, we can go ahead and apply the credit for the
returned handset. After two or three days from returning the handset, you can
reply to us with the tracking number of the returned handset so that
we could check the status and apply the credit against the full retail
price of the returned handset.

I have also added the supportive notes on the account so that the
other specialist assisting you will have a point of reference and the
promised exchange between the handsets could be completed.

Thank you again for contacting Sprint. We appreciate your business.

Sincerely,
Customer Service Specialist
Sprint




Original Message Follows:
------------------------
Form: Ask A Question-Manage
Topic: Equipment
SUB Topic: Upgrade/New Handset
================================================== ===========
Original Question: cancel

Question: Hello, I have been a Sprint/Nextel customer for a little over
5 years. So far I have been pleased with the level of service I have
received.

However, I am experiencing equipment issues. I have the HTC Mogul. As
of late, I have been having an unacceptable amount of dropped calls, as
well as trouble with the keyboard. It has been giving me mutiple
letters when I type a letter as well as not recognizing the Alt (little blue
button) to allow me to type numbers. I went to my local sprint store
where the tech support gentleman informed me that it was a common
issue on this phone. I absolutely need a physical keyboard due to the amount
of typing I do on my phone. Also windows mobile is needed for
functionality as well.

I do see that HTC has a new replacement for the Mogul coming very soon
called the Touch Pro. I am hoping that you will be able to help me
swap out my Mogul for the Touch Pro as soon as it is available.

Like I mentioned earlier, Sprint has been great with any issues I've
had so far and I am hoping that you will be able to solve my issues again.


Thanks for your time and attention.

"Sprint Customer"

[d94]

Originally Posted by rahrah215

It has worked for me. I am getting my HTC Touch Pro for $30 Dollars....
Sorry in advance for such a long post.


===================
Dear "Sprint Customer",

Thank you for your reply.

You are correct. You need to reply after the launch of the handset HTC
Touch Pro. We will order the handset from eCare. We will also send a
return kit for the old handset HTC Mogul. You need not to make a
payment for the handset. You need to send the handset HTC Mogul back to
us in the return kit. Once, we receive the handset, we will apply the
credit for the returned handset HTC Mogul immediately. So, we have
suggested you to keep the tracking number with you. We will track the
returned handset with the tracking number and we will apply the credit.
You don't have to wait for the credit to be applied.

The retail price of the handset HTC Touch Pro has not been announced.
The retails price of the handset HTC Mogul is $549.99. So, the account
will only be billed the retail price difference between these two
handsets.

Thank you again for contacting Sprint. We appreciate your business.

Sincerely,
Customer Service Specialist
Sprint




Original Message Follows:
------------------------
Hello "Sprint Service Specialist",

First let me say thank you for your fast reply. I was not expecting an
apply so quickly.

So I understand correctly, I am going to summarize this email in my own
words for you to tell me if I am right or wrong.....

1. You are going to place and order for the HTC Touch Pro and charge my
account.
2. You are going to send me the HTC Touch Pro with a return kit.
3. I will return the HTC Mogul and you will then credit my account for
the amount charged in step 1.
4. Or will you credit my account for the retail price of the HTC Mogul
which is currently 549.99, which will leave me a balance of $30.00
dollars from the reported retail price of the HTC Touch Pro ?

So in the end you will be replacing my HTC Mogul for the HTC Touch Pro
with no charge to me or for 30.00 dollars?

Also you said it will take up to two billing cycles before the credit is
applied to my account, but then you said "We can go ahead and apply the
credit for the returned headset". I am confused. Can you clarify that
statement for me?

Thanks,
Sprint Customer



-------------- Original message ----------------------
From: Sprint Customer Solutions - eCare2 <ecare2@cc.sprintpcs.com>
Dear "Sprint Customer"

Thank you for contacting Sprint. I apologize for the inconvenience
faced by you due to handset issues.

Firstly, we appreciate your long term association and loyalty with us.

The handset can only be replaced with in 30 days after the activation
of the handset. Based on your long term association, I offer you to
replace the current handset with the HTC Touch Pro.

The HTC Touch Pro is scheduled to be launched on October 19, 2008.
Please reply to us with this email (after October 19, 200, we will
place the order for the new handset Touch pro along with the return
kit for the HTC Mogul. After placing the order, the account would be
charged full against the retail price of the HTC Touch Pro.

It takes one to two bill cycle to apply the credit for the returned
handset. However, we can go ahead and apply the credit for the
returned handset. After two or three days from returning the handset, you can
reply to us with the tracking number of the returned handset so that
we could check the status and apply the credit against the full retail
price of the returned handset.

I have also added the supportive notes on the account so that the
other specialist assisting you will have a point of reference and the
promised exchange between the handsets could be completed.

Thank you again for contacting Sprint. We appreciate your business.

Sincerely,
Customer Service Specialist
Sprint




Original Message Follows:
------------------------
Form: Ask A Question-Manage
Topic: Equipment
SUB Topic: Upgrade/New Handset
================================================== ===========
Original Question: cancel

Question: Hello, I have been a Sprint/Nextel customer for a little over
5 years. So far I have been pleased with the level of service I have
received.

However, I am experiencing equipment issues. I have the HTC Mogul. As
of late, I have been having an unacceptable amount of dropped calls, as
well as trouble with the keyboard. It has been giving me mutiple
letters when I type a letter as well as not recognizing the Alt (little blue
button) to allow me to type numbers. I went to my local sprint store
where the tech support gentleman informed me that it was a common
issue on this phone. I absolutely need a physical keyboard due to the amount
of typing I do on my phone. Also windows mobile is needed for
functionality as well.

I do see that HTC has a new replacement for the Mogul coming very soon
called the Touch Pro. I am hoping that you will be able to help me
swap out my Mogul for the Touch Pro as soon as it is available.

Like I mentioned earlier, Sprint has been great with any issues I've
had so far and I am hoping that you will be able to solve my issues again.


Thanks for your time and attention.

"Sprint Customer"

now thats badas
i plan on getting the same deal when i exchange my diamond for the pro ^^

[Ljayhova]

You guys are getting some really good deals for your phones! I have tried to get Sprint to cooperate with me because I really do want the Touch Pro and my mogul has been buggy for sometime now I've had 3 replacements and it's always the same thing. All they keep giving me is the same offers a $75 credit with an additional $75 on top of that for being a loyal customer. If I pay 500 bucks for a phone I expect it to not have so many bugs with it. I guess I will just keep trying.

[rahrah215]

Originally Posted by d94

now thats badas
i plan on getting the same deal when i exchange my diamond for the pro ^^

Actually I must give all the credit to "MMSPLEASE". I pretty much copied and pasted his e-mail. I saw that everyone else was receiving great deals so I figured I would try my luck!



I guess it all depends on the person who responds to your email. I thought it would be standard response but as we can see the responses vary from customer to customer. I wonder if your account type has anything to do with it? I have a large business discount applied to my account.....

[liemydude]

How long does it typically take Ecare to respond to emails? I sent an email 2 days ago to ecare2@sprintpcs.com. Should I send it to ecare2@cc.sprintpcs.com instead?

[shark1987]

they responded back to me with the cc.sprintpcs.com address.

i would just log into your account on their website and go to the contact us page. that's what i did. that might be the only way the emails get filtered to a certain rep. i dunno

edit: sorry didn't answer your question, I emailed them around midnight, and got an email around 9am that same morning. so pretty fast turn around for me

[richcracker]

http://forum.ppcgeeks.com/showthread.php?t=38655


getting my 700wx swapped out for free.

[miguelfp1]

Originally Posted by Ljayhova

All they keep giving me is the same offers a $75 credit with an additional $75 on top of that for being a loyal customer. If I pay 500 bucks for a phone I expect it to not have so many bugs with it. I guess I will just keep trying.

that's the same "deal" they offered me, which I thought wasn't so bad, considering that there's very probably gonna be a $100 MIR available too.

[Cicatrize]

Originally Posted by liemydude

How long does it typically take Ecare to respond to emails? I sent an email 2 days ago to ecare2@sprintpcs.com. Should I send it to ecare2@cc.sprintpcs.com instead?

Yeah, something ain't right there. They usually take less than an hour to respond to me. I send them to ecare@cc.sprintpcs.com