[shark1987]

they responded back to me with the cc.sprintpcs.com address.

i would just log into your account on their website and go to the contact us page. that's what i did. that might be the only way the emails get filtered to a certain rep. i dunno

edit: sorry didn't answer your question, I emailed them around midnight, and got an email around 9am that same morning. so pretty fast turn around for me