Sprints matches Big reds TP2 price! (May not work)

[jac187]

just got off with retentions..received one month credit ~$100 and $10 per month credit for 13 months...total $230. definitely not the $150 upfront but more than makes up for it in the long run.

[cyclical]

I got passed from retentions to a supervisor's voicemail. The supervisor told me she couldn't do anything for me. On top of that I was also complaining that they refuse to give me the $100 mail in rebate because I ordered the phone from my wifes contract and activated it on my line. (Both lines are on the same account). The supervisor told me that I can't get the rebate because I did not have it activated on the line it was ordered from for 30 days, even though I renewed that contract for 2 years.

I told her that was not an acceptable answer, and that I had even just had a friend switch to sprint 2 weeks ago. I then asked for her supervisor, now I am waiting to talk to her supervisor. I will be called in 2-3 days, allegedly.

The whole contract renewal thing seems stupid. If I have an account with 2 phones on it, and I use the $150 credit for signing up for 2 years, but activate the phone on the other line who cares? The ultimate goal is for me to sign on the 2 year contract again.

[obamaftw08]

Originally Posted by cyclical

I got passed from retentions to a supervisor's voicemail. The supervisor told me she couldn't do anything for me. On top of that I was also complaining that they refuse to give me the $100 mail in rebate because I ordered the phone from my wifes contract and activated it on my line. (Both lines are on the same account). The supervisor told me that I can't get the rebate because I did not have it activated on the line it was ordered from for 30 days, even though I renewed that contract for 2 years.

I told her that was not an acceptable answer, and that I had even just had a friend switch to sprint 2 weeks ago. I then asked for her supervisor, now I am waiting to talk to her supervisor. I will be called in 2-3 days, allegedly.

The whole contract renewal thing seems stupid. If I have an account with 2 phones on it, and I use the $150 credit for signing up for 2 years, but activate the phone on the other line who cares? The ultimate goal is for me to sign on the 2 year contract again.

rebate rules stipulate you have to have the phone on the same line for 30 consecutive days or else you're no longer eligible. if you didn't follow it then you're SOL if they don't want to give you your rebate money.

[mikedboyd]

*2 rep, plus supervisor, just made it clear to me that the Palm Pre is their only price reduction, price alter, price anything. No credit, no refund, no nothing. He also made it clear that he was putting notes in my file to the effect that I have been told and no credit would be coming. He acted a little miffed that I insisted that others are getting price match credits and that I didn't just hang up the 1st time they told me. I was nice with them, but he really didn't want to talk about it.

[colk]

Id say wait until the first when it goes official on the website for ordering I bet they will give it to you then

[es101346]

Originally Posted by mikedboyd

*2 rep, plus supervisor, just made it clear to me that the Palm Pre is their only price reduction, price alter, price anything. No credit, no refund, no nothing. He also made it clear that he was putting notes in my file to the effect that I have been told and no credit would be coming. He acted a little miffed that I insisted that others are getting price match credits and that I didn't just hang up the 1st time they told me. I was nice with them, but he really didn't want to talk about it.

Insist that you don't mind or care to switch to verizon because of this. They'll give it up to you real quick. Try through online chat. I did that =p

[dja2k]

What would you honestly do in these situations?

A touch pro 2 New for $380 not from sprint, so no tie to a new contract (not eligible yet for full upgrade)

or

Wait til I am partially eligible for upgrade $75 until Nov 1st using the methods in this thread, which I don't know what price I would get from Sprint

dja2k

[dallastx]

Originally Posted by mikedboyd

*2 rep, plus supervisor, just made it clear to me that the Palm Pre is their only price reduction, price alter, price anything. No credit, no refund, no nothing. He also made it clear that he was putting notes in my file to the effect that I have been told and no credit would be coming. He acted a little miffed that I insisted that others are getting price match credits and that I didn't just hang up the 1st time they told me. I was nice with them, but he really didn't want to talk about it.

Its Sunday he didnt want to be at work today...Dont worry about him putting anything in your file...The next rep/SUPV can care less about what he said in his notes, basically the issue has not been resolved so ......Good Luck

[anyonenow]

Originally Posted by cyclical

I got passed from retentions to a supervisor's voicemail. The supervisor told me she couldn't do anything for me. On top of that I was also complaining that they refuse to give me the $100 mail in rebate because I ordered the phone from my wifes contract and activated it on my line. (Both lines are on the same account). The supervisor told me that I can't get the rebate because I did not have it activated on the line it was ordered from for 30 days, even though I renewed that contract for 2 years.

I told her that was not an acceptable answer, and that I had even just had a friend switch to sprint 2 weeks ago. I then asked for her supervisor, now I am waiting to talk to her supervisor. I will be called in 2-3 days, allegedly.

The whole contract renewal thing seems stupid. If I have an account with 2 phones on it, and I use the $150 credit for signing up for 2 years, but activate the phone on the other line who cares? The ultimate goal is for me to sign on the 2 year contract again.

Originally Posted by obamaftw08

rebate rules stipulate you have to have the phone on the same line for 30 consecutive days or else you're no longer eligible. if you didn't follow it then you're SOL if they don't want to give you your rebate money.

Last year I did a similar thing and GOT the rebate.

Ordered New Line With HTC Touch(for Daughter).
Received phone...Same day...Wife saw phone and Liked it better than her Centro.
Swapped new Touch to Wife's old line (Palm Centro)
Palm Centro Swapped to NEW Line(Daughter...not happy oh well)
Did the MIR...waited...Got check.
Maybe they changed the "TERMS" since then? But all I know is that I DID get the MIR.


Fast forward 1 year... I'm Getting TP2( waiting impatiently on UPS).
Daughter will get my workhorse Mogul...(is all excited)

[TripleAgent]

First try...no dice.


SystemSystem
Connected to sprint-ap1.cnxchat.com
9:09:27 AM SystemSystem
Session ID: 7395268
9:09:27 AM CustomerDarryn Felton
Initial Question/Comment: Price drop on a phone I just purchased which is still under the 30 day return window.
9:09:32 AM SystemSystem
Please hold and the next available account specialist will be with you shortly.
9:09:32 AM SystemSystem
If you are chatting today for Technical Support, please call (88 211-4727.
9:09:32 AM SystemSystem
Sarah FF has joined this session!
9:09:32 AM SystemSystem
Connected with Sarah FF
9:09:32 AM SystemSystem
Thank you for contacting Sprint. My name is Sarah FF. In order to better assist you; may I please have your first and last name?
9:09:46 AM CustomerDarryn Felton
Darryn Felton
9:09:57 AM AgentSarah FF
I would be happy to assist you with this today
9:09:57 AM AgentSarah FF
For account security and verification, may I please have the 6-10 digit PIN number on your account?
9:10:04 AM CustomerDarryn Felton
**********
9:10:27 AM AgentSarah FF
Thank you. And may I ask which line this is regarding?
9:10:37 AM CustomerDarryn Felton
410-428-****
9:11:03 AM AgentSarah FF
Thank you for that information. One moment please while I research this for you
9:12:23 AM AgentSarah FF
Thank you. And may I ask where you purchased the phone in question?
9:12:37 AM CustomerDarryn Felton
From Telesales.
9:13:03 AM AgentSarah FF
Thank you. I am currently researching the issue further
9:14:18 AM AgentSarah FF
I apologize, however you were charged full price for the phone as you were not eligible for any upgrades. The pricing is still at 599.99 at full retail.
9:16:34 AM AgentSarah FF
I am seeing notes on the account that you have requested credits for this issue before and I apologize, however none are due at this time. You were charged the full retail price due to the upgrade eligibility on the line. No discounts on the phone are further authorized for this account per the notes on the account
9:17:38 AM CustomerDarryn Felton
I was told at my local Sprint Store that on October 1st, the price would be dropped to 199 USD after discounts to match Verizon's price for the phone. I am still in my 30 day return window. I could return the phone and repurchase it, but that would cost me in shipping, and also would be bad business for Sprint as it would be used. Several other people I know have recieved the 150 dollar difference as a account credit.
9:18:12 AM AgentSarah FF
Then if that is the case, that offer would have to be applied from the Sprint store where you were given the offer. I am not seeing any such offer noted on the account itself
9:18:32 AM AgentSarah FF
That pricing match would only be true if you were eligible for any discounts on the phone at the time of purchase
9:18:39 AM AgentSarah FF
Which I am not seeing that you were
9:18:40 AM CustomerDarryn Felton
The credit I recieved before was because my old Touch Pro phoneswere defective and I was on my 5th phone, they gave me a discount since I upgraded early, this is a totally separate issue.
9:19:24 AM AgentSarah FF
I apologize, however that offer that you were given isn't noted in the account. You would, again, have to go back into the store where the offer was presented to you
9:21:08 AM CustomerDarryn Felton
I was told by the store assistant manager they could not do this as they do not sell the phone. I would have to mail it in. I just wanted to avoid returning the phone, I am happy with it, but I would like to take advantage of the price drop.
9:21:40 AM AgentSarah FF
I understand that. However the offer that you were given wasn't noted in the account so we have no way of verifying that it would be a valid offer.
9:22:39 AM CustomerDarryn Felton
From what I understand, there has been an email circulated throughout Sprint that informs of the impending price drop. Perhaps I heard wrong.
9:24:34 AM AgentSarah FF
I apologize for any inconvenience, however we do not show that the phone was sold to you with your upgrade eligibility as you were not eligible for it. The price drop information was only eligible to be applied when the line was eligible for that discounted pricing. So if you were offered the match in this, it has to be noted from the vendor where you were offered this. You would need to go back into that Sprint store and have them note any offer on the account that you were given if we are to be able to credit anything towards the account.
9:27:16 AM CustomerDarryn Felton
I wasn't offered this in the store, they just informed me that the price was dropping on the 1st, so I wanted to see if I could have the price drop as a credit, it would have the same net effect without me having to return a perfectly good phone, so Sprint would not suffer. I will try again on the 1st if necessary.
9:28:51 AM AgentSarah FF
I understand and I apologize, however due to that your line and the order wasn't showing as eligible and this order was placed unless any offer for any credit further is noted in the account, then we are not able to apply any.
9:29:32 AM CustomerDarryn Felton
Okay, thank you for your help.
9:29:41 AM AgentSarah FF
Do you have any further questions for me today?
9:29:49 AM CustomerDarryn Felton
No, that is all.
9:29:56 AM AgentSarah FF
I apologize that I could not fully address your issue today. I am evaluated on my ability to resolve customer issues, and am disappointed that I couldn’t be of more assistance to you via chat. We value your business and welcome the opportunity to assist you with any future concerns.
9:30:32 AM CustomerDarryn Felton
Okay, have a nice day.


Getting the "clueless" vibe on this one. Will try again shortly.

EDIT: Has anyone who paid full retail still gotten the credit? I am wondering if this will hurt my chances...