[cyclical]

I got passed from retentions to a supervisor's voicemail. The supervisor told me she couldn't do anything for me. On top of that I was also complaining that they refuse to give me the $100 mail in rebate because I ordered the phone from my wifes contract and activated it on my line. (Both lines are on the same account). The supervisor told me that I can't get the rebate because I did not have it activated on the line it was ordered from for 30 days, even though I renewed that contract for 2 years.

I told her that was not an acceptable answer, and that I had even just had a friend switch to sprint 2 weeks ago. I then asked for her supervisor, now I am waiting to talk to her supervisor. I will be called in 2-3 days, allegedly.

The whole contract renewal thing seems stupid. If I have an account with 2 phones on it, and I use the $150 credit for signing up for 2 years, but activate the phone on the other line who cares? The ultimate goal is for me to sign on the 2 year contract again.