Got diamond sent to me for free(exchange)

[doylecm]

I am arguing with Sprint Ecare right now to get them to replace my defective Touch (that I got as a replacement for my defective Mogul) with a Diamond. They are saying they can't do it and I am telling them to send me to someone who can because this is my 3rd defective phone in almost 6 months and I am not happy. I will let you know what happens.

[evilecho]

Originally Posted by afbond03

So it looks as if I was successful in getting them to switch my second 800w for a Diamond. I was really just seeing if my 30 day return policy started with my second 800w activation, happened to mention the Diamond. She placed the order, and is also sending a return kit for the 800w. That was pretty simple..so far at least. We will see what they try and charge me. I haven't had any problems with my 800w. Just discouraged that the Diamond ended up coming out after being told in July it was still doubtful.
Best of luck to everyone.

did u email or call

[evilecho]

so i will be getting my new diamond in 3-5 business. don't really care about the phone being sent over night if its for free. what i was wondering is that would i be better off holding of the activation of the diamond till say the 22 so i would make sure I'm able to exchange it for the pro.

I guess my question is does the exchange period start when u activate the new phone or when the phone is shipped? can anyone answer this for me please

[gmfeny]

So what is e-care. Is that a department at Sprint or is it the insurance... and WHAT NUMBER DO I CALL??? lol

[evilecho]

Originally Posted by gmfeny

So what is e-care. Is that a department at Sprint or is it the insurance... and WHAT NUMBER DO I CALL??? lol

its the online customer service... u contact them by emailing them. there are no numbers to call

[SprintTouch08]

i emailed executive services (one of the highest CS you cant talk to) and i said heres the situation ecare is unwilling to rectify the situation in accordance to the notes and giving a generic 30 day response. Im out of contract and will simply take my business elsewhere if Im being stuck with a broken $600 phone because no one is willing to get it swapped out per your own tech's notes that its defective. i said any reasonable person would be pissed holding onto a broken $600 phone that no one will simply submit the order to replace it when its all documented and permission has been given already, be it the Diamond here but its cheaper in price than the 800 anyways. I even threw in that yeh its over 30 days but was told the warehouse had no 800's at that time i called and was TOLD by youre people to wait it out. thats not my fault it kicked me over 30 days because you had none to replace it at that time you cant hold teh customer accountable for youre lack of stock for more than a week or 2.

I seriously cant see what the big issue is, its a 100% legit request and all the notes are there to get it done, but no one will process it through for some reason.

[evilecho]

here my email back from sprint....
Man i love Sprint, I get great service, and get free phones... Sprint For Life!

Dear XXXXXXXXXXX,

Thank you for contacting Sprint. I understand your concern regarding
the
Mogul phone and I will definitely resolve your concern in one
interaction upto your satisfaction.

The price of Mogul and the diamond phone are same ($549.99).

I have ordered the HTC Touch Diamond phone as of September 16, 2008
which you will receive at your mailing address within 3 to 5 business
days.

Also, I have send the return kit for the Mogul. I request you to send
the phone at our Warehouse when you receive the return kit.

When we receive the Mogul phone at our Warehouse then we would apply
the
credit on the account.

In the future, if you have any other concerns then please provide me
another opportunity to assist you by replying to this email.

We value your loyalty and look forward to assisting you for years to
come. Thank you.

Have a nice day!

Sincerely,
XXXXXXX.
Customer Service Specialist
Sprint

[gmfeny]

so should i mention to them that the phone is an insurance replacement or just tell them that the phone was activated within 30 days and i wanted to swap it for the diamond

[evilecho]

Originally Posted by gmfeny

so should i mention to them that the phone is an insurance replacement or just tell them that the phone was activated within 30 days and i wanted to swap it for the diamond

activated with in 30 days.. when they look into ur account they will just see and esn swap, within the 30days

[afbond03]

Originally Posted by evilecho

did u email or call

I emailed ecare1@cc.sprintpcs.com. It allows you to write longer emails then using the sprint.com system.

Summary of my email: I am on my second 800w, am I still in my 30 day return window,I was told it would be quiet awhile before a new device launched after the 800w came out. I am interested in the HTC Diamond.

Response:
Dear, So and So

I understand you want to exchange your current handset with the new HTC
Diamond.
First of all, I apologize for the misinformation provided regarding the
new handsets to be launched.
I have placed an order for a new HTC Diamond handset and a return kit
for the old handset. The order number is DM14-O-15627935. You will
receive it in 3 to 5 days.
Once you receive the return kit, put the handset in it and return it to
the address given on the kit. When the old handset is received in the
warehouse, the credit will be applied within 7 business days.
We appreciate your business. Have a nice day.
Sincerely,
Blah
Customer Service Specialist
Sprint

Now I still am not sure what the 30 day return policy is. I don't know if it is based on your original activation or if it is based off the replacement. If it is based off the replacement I currently have activated then I am still in my 30 day window just FYI.