Got diamond sent to me for free(exchange) - Page 6

#51 (**permalink**) 09-17-2008, 08:29 PM

I got this too... but let me ask this... has sprint charged your account for it yet?

Thank you for your reply.

I have forwarded a request to order a new HTC TOUCH Diamond (PPC6950) diamond phone as of today. Also, I have forwarded the request to issue a Return Material Authorization (RMA) kit for the Mogul phone as of today, September 16, 2008. This will be delivered to your account mailing address with-in next 3-5 days.

Once you have received the RMA kit, please send your old phone back to us at the address written above it. Also, I suggest you to keep the tracking number of the Return phone, as it will be convenient for us to track the phone and apply the credit accordingly.

I have arranged a call for you to confirm this. You will receive a call from a specialist within 24 hours on your PCS phone number.

If you have any issues, please write back to me. I am here to assist you.

Thank you again for contacting Sprint. We appreciate your business.

Sincerely,
XXXXXXXX.
Customer Service Specialist
Sprint

SprintTouch08 · #52 (**permalink**) 09-17-2008, 08:44 PM

wow looks like ive just been getting all the bad reps reading from a script about 30 days. tried the tech support defective phone tab, since executive services ignored my email all day i sent at 8am

hopefully tech services can work it out since tech support was the dept who initially authorized my 800w needed to be swapped out. It sucks having all the correct notes and no one wants to simply process the order and return kit!!! thats the simple part

toinejuan · #53 (**permalink**) 09-17-2008, 09:04 PM

I've had a mogul for exactly 9 days now, and its already messed up. I shot them an email talking about I want to be upgraded to the diamond, so I'll keep you all up to speed about what happens.

**Dr.8820** · #54 (**permalink**) 09-17-2008, 09:46 PM

Quote:

Originally Posted by SprintTouch08

wow looks like ive just been getting all the bad reps reading from a script about 30 days. tried the tech support defective phone tab, since executive services ignored my email all day i sent at 8am

hopefully tech services can work it out since tech support was the dept who initially authorized my 800w needed to be swapped out. It sucks having all the correct notes and no one wants to simply process the order and return kit!!! thats the simple part

just out of curiosity,how long have u been with sprint?

SprintTouch08 · #55 (**permalink**) 09-17-2008, 09:57 PM

about 3 years.

but time really doesnt matter in this situation i ahve a defective out of the box device that sprint themselves needed to be swapped and they didnt have any, said now i can swap it for a diamond instead of another 800w, and now no one will process the order/return kit for me all the sudden. its like pulling teeth with them to honor their own notes they put on my account

**indagroove** · #56 (**permalink**) 09-17-2008, 10:01 PM

Quote:

Originally Posted by SprintTouch08

about 3 years.

but time really doesnt matter in this situation i ahve a defective out of the box device that sprint themselves needed to be swapped and they didnt have any, said now i can swap it for a diamond instead of another 800w, and now no one will process the order/return kit for me all the sudden. its like pulling teeth with them to honor their own notes they put on my account

I'm willing to bet they'll take care of you tomorrow..

SprintTouch08 · #57 (**permalink**) 09-17-2008, 10:07 PM

i would hope so even retentions said take it to a store and i tried to explain (1) thats not possible with my schedule; and (2) stores dont stock the diamond! Its like ok make life easy and send the phone and a return kit why hassle someone who has a legit swap needed. its like a dog chasing their own tail with them just going in circles never getting to a conclusion

i mean im never one to threaten to cancel (just not in my nature to use threats) but seriously if im going to get stuck with a bum $600 phone theyre going to run circles around getting me a working phone, then sprint can suck the u know whats, SERO or not. I even offered them screw the price difference that the 800 is worth more just send me a working Diamond and take this defective 800 back already its been sitting here in a box unusable for 3 weeks!

**Dr.8820** · #58 (**permalink**) 09-17-2008, 10:12 PM

Quote:

Originally Posted by SprintTouch08

i would hope so even retentions said take it to a store and i tried to explain (1) thats not possible with my schedule; and (2) stores dont stock the diamond! Its like ok make life easy and send the phone and a return kit why hassle someone who has a legit swap needed. its like a dog chasing their own tail with them just going in circles never getting to a conclusion

that's what throwing me.i have seen them do more with shadier people.but i would email them right now.they should be getting your diamond on its way tommorrow.

SprintTouch08 · #59 (**permalink**) 09-17-2008, 10:15 PM

thats what bugs me the most, not that i blame them, but people here email and say i hate my phone swap me and get it first try. when you have a good documented reason they try to screw you over it seems. i did email them theres an email into executive services (corporate office) as of 8am this morning, which was never answered and an email to tech support someone suggested that they were more "friendly." I have "nothin but time" ill keep emailing until the resolve the legit problem they caused here.

**Dr.8820** · #60 (**permalink**) 09-17-2008, 10:26 PM

do this:go to sprint.com right now.log on,click "contact us",click email us,explain to them but KEEP YOUR COOL. someone should email you back in about 4 hrs.not trying to treat you like a newb,just giving you my battle plan.i can post my emails,i went thru the same thing in january.