Got diamond sent to me for free(exchange)

[seigex]

Well I sent emails to sprint.. seeing as how i've gone through at least 20 moguls in the last year and have been a customer for about 8 years.. After about 5 emails, they finally agreed to cover $249.99 and use my $150 upgrade and the mail in rebate to cover the phone... I told them that I want a return kit for my mogul and am not willing to accept otherwise or else I'm leaving them for an Iphone 3g at AT&T. So we'll see how they handle this one....That was at about 5:45 pacific and I haven't received a reply since.. all my other ones were about 30 min responses. I am hoping to leave my Upgrade in tact so I can move to the Pro.

[indagroove]

It took two days and about eight emails back and forth to ecare, but I just got this:

Dear Indagroove,

Thank you for your reply.

I have placed an order for HTC Diamond and a return kit for HTC 6800.
You will receive the handset and return kit in 3-5 business days.

I request you to keep the tracking number of return kit. Once it
reaches at our Warehouse, please reply with tracking number and we will
apply the credit.

Thank you again for contacting Sprint. We appreciate your business.

Sincerely,
Good Rep
Customer Service Specialist
Sprint

WooHoo!!!

BTW, I had a warranty replacement activated a couple of weeks ago, so I was within my "30 day return period" according to Sprint.

[pixelwix]

well i just went to the store and got my mogul exchanged for a new one, no i all i need to do is wait a a week or so and send my email.... for the 30day exchange..

[seigex]

I just received another E-Mail from a different rep at sprint telling me the same offer, basically saying "This is our final offer".. 150$ off for upgrade, $100 MIR, and a $249.99 credit. The only difference is before I got to keep my Mogul, and now i get to keep my mogul (a little sarcasm eh? it was actually in the EMail).

Sigh i sent a reply.. i guess i'll see how it goes

[freegood]

Originally Posted by SprintTouch08

thats what bugs me the most, not that i blame them, but people here email and say i hate my phone swap me and get it first try. when you have a good documented reason they try to screw you over it seems. i did email them theres an email into executive services (corporate office) as of 8am this morning, which was never answered and an email to tech support someone suggested that they were more "friendly." I have "nothin but time" ill keep emailing until the resolve the legit problem they caused here.

I think it has something to do with the customer complaint history in their logs. Customers with more problems might appear to have more hurdles to make them satisfied.

[Formula84]

Originally Posted by indagroove

It took two days and about eight emails back and forth to ecare, but I just got this:

WooHoo!!!

BTW, I had a warranty replacement activated a couple of weeks ago, so I was within my "30 day return period" according to Sprint.

I am in the same boat as you, just lost my mogul got a replacement today, so if i use it and e-mail sprint back and fourth saying i am unhappy with the replacement you think they will do what they did for you? Could u please e-mail me your emails back and forth so I may use your wording and such... Ur help would be greatly appreciated.

Derek@lansultants.com

[Formula84]

Originally Posted by evilecho

here is something funny so on sept 9 i decided i wanted a new mogul since my was pretty beat up and i was intending on selling it later on to get a touch pro so that day i managed to get the phone stuck in bootloader mode and took it in to the local store... a couple of mins later after the techs messed around w/ it. i was given a brand new mogul box and everything. Today i saw that people were able to exchange their moguls for diamonds since they were under the 30 day exchange period. so i decided to try my luck and contact ecare. i told them i was having issues again and that my phone was under the 30 days so i wanted to swap it. As luck would have it they agreed and now im getting a diamond for free. now i just hope im able to do the same with the pro....

Can you please e-mail you messages back and fourth, I have gotten a replacement mogul thru insurance today and i am already un happy with the refurb, I would like to try what u guys did I just want to see what you said for it to work... Thanks
Derek@lansultants.com

[cocochannel]

is it possible to just do that in the store instead of calling?

[SprintTouch08]

Originally Posted by freegood

I think it has something to do with the customer complaint history in their logs. Customers with more problems might appear to have more hurdles to make them satisfied.

hmm well in 3 years with sprint i have straight SERO, no freebies or add-ons, and had one device swapped out (a bad mogul for a touch back in Nobember) with a return kit so id say my record is pretty clean.

but like i said i didnt call in to complain about give me a different phone i called in to troubleshoot the 800 and the Sprint tech was the one who told me it needed to be swapped and noted the account- i didnt ask for it per say if you know what i mean. Id totally understand their point of view if i called and said i hate this swap me just because, but it surely was out of my power the warehouse had not one 800w in stock at the time to put the swap through and i had to wait, thats a detriment to me having to hold onto a bum device they couldnt fix or swap out, which i didnt even ask to be compensated for my inconvenience. The only thing i did ask for out of them was the diamond instead of the 800w, but i cant see that being a detriment or unreasonable to them as its what $60 cheaper and i told them i dont care about the price difference make it a straight trade if thatll get it through- its still better than having a $600 phone in the box unusable...

[MrOuija36]

just sent ecare an email saying that i have been thru 2 many touches and diamonds and i was contemplating switching to at&t for the iphone 3g if i couldnt UPGRADE my phone to its new current model the diamond..

lets see how it goes!