Got diamond sent to me for free(exchange)

[evilecho]

Originally Posted by afbond03

Now I still am not sure what the 30 day return policy is. I don't know if it is based on your original activation or if it is based off the replacement. If it is based off the replacement I currently have activated then I am still in my 30 day window just FYI.

yea same here im wondering about this too.. i think when i get the phone im going to wait till the 25 to activate it just to be on the safe said so i can exchange it for the pro... due to the diamonds lack of hard keyboard

[InvincibleLiving]

Originally Posted by evilecho

here my email back from sprint....
Man i love Sprint, I get great service, and get free phones... Sprint For Life!

what credit are they talking about applying? and how much was it for?

[evilecho]

Originally Posted by nautica2450

what credit are they talking about applying? and how much was it for?

what happens is they order the phone on ur account and once they get the return it back w/ the old phone they apply a credit to the account to balance it out.

[InvincibleLiving]

Originally Posted by evilecho

what happens is they order the phone on ur account and once they get the return it back w/ the old phone they apply a credit to the account to balance it out.

got it, so it's a system transaction, not one where you need to use a credit card or anything right?

Hey man thanks for your help on all this!

[InvincibleLiving]

wow.... just that fast! It worked! I sent this off at around 12pm and got a response by 4pm! I would have rather not had to do a credit transaction/ reversal, but that's a small price to pay in this case!!! Getting my Diamond Yall! *Ahem does anyone know when they'll be available in-store? if not I may have to go back and do some more negotiating! lol

The email is below:

Dear xxxxxxxx,

Thank you for contacting Sprint. I apologize for all the inconveniences
you have experienced due to your PCS Phone and for the lapse in service
at our store.

You have been our very valued customer. Please be assured I will resolve
the issue to your satisfaction.

I have discussed your case in detail with my supervisor. I have taken
the approval to offer you a brand new handset. The HTC Mogul price is
$549.99. Therefore, you can purchase any handset in this price range or
higher. If the price is high for the handset, which you want to
purchase, you need to pay the difference of amount.

Please visit the any nearest Sprint Store to purchase the handset. You
need the make the down payment for the full handset price at the time of
purchase. However, be assured this charge will be automatically
credited back as soon the returned handset is received back. I have
also put a detailed note on the account about the credit to be applied
immediately.

Just click on this hyperlink to find the nearest Sprint Store:

http://www.sprintstorelocator.com

When you click the link for the sprint store locator, you will find the
button to ?Make an Appointment?. Please make an appointment prior to
your visit to the Store. This will ensure that you precious time is not
wasted on your visit to the Store.

Further, I have sent a return kit for your current handset (Mogul). You
will receive this return kit within 3-5 business days. Once you receive
the return kit, please send your defective phone in that return kit to
us.

Thank you again for contacting Sprint. We appreciate your business.


Sincerely,
xxxxxxxxx
Customer Service Specialist
Sprint

[SprintTouch08]

the problem with that is Sprint stores dont carry the Diamond and wont for 3 weeks or so.

thats what CS on the phone was trying to tell me and i kept replying sprint stores dont carry the Diamond so how is that possible?! i dont think they really get it. Stlll waiting to hear back from executive services, surprised i emailed them this morning and stil lhavent heard back at 630pm now. They simply need to honor their agreement to swap my defective 800w out for the Diamond which they said was fine. Too bad no rep will process the order, they all say they dont have authorization to do that, gimme a break i know they do!

[Dr.8820]

i dont know why this is happening to u.once u threaten to cancel,they should have sent 1 from the warehouse.maybe sprint came out with a phone it doesnt have yet?anyhow,stay on them.i have been reading alot of these stories and am gaining different tatics for the pro.we will see....

[SprintTouch08]

well it wasnt really a tactic per say. i really did just want/need my 800 swapped out 3 or so weeks ago and Sprint had none to send which is totally not my problem or fault. Since the Diamond just came out i said hey jsut send me the cheaper phone since the 800 is 599 an the diamond is 529 and they agreed. now no one wants to put the order through they want me to take it into a store and i dunno what then because stores dont even stock the diamond! i dont think psrint even has a clue but i do know my account is noted with the 800 needs to be replaced in august and i can have a diamond for it a few days ago so.... time to call exectuive services since they havent emailed back all day. I dont want to threatent to cancel either, well #1 im out of contract on SERO so im VERY happy in that spot not being tied down but on SERO.

EDIT hmm executive service services only open 8-6, guess they decided to skip over my email for today, sheesh. Now i have to use my own minutes during their 8am-6pm hours to fix their own problem, wow sprint.

[Dr.8820]

i say tatics because there is no reason they should be ignoring your request.i had to jump thru hoops before they resolved my issue.i am watching all of everyone's issues because i have 2 phones on the account and only upgraded 1 in july but had to sign a new agreement,and i know im gonna have problems when the pro comes out.but im paying 129.99 a month and have no problems canceling for $200.sometimes u have to bite the bullet.

[gsvnet]

I have successfully got them to ship me a return kit for my Mogul as well as the Touch Diamond. They say it'll be here in 3-5 days.

Few tips for everyone:

• Use the Tech Support --> Defective Device (or something to that effect) category when submitting the email @sprint.com. This seems to have worked better than anything else for me, not sure if it makes a difference.
• Mention that you can't get to a Sprint store because your working hours conflict or are just too busy in general, etc.
• Say specifically that you want the return kit for your device and make it clear that the MSRP is the same for both devices, so it should be a direct swap.