Upgrade To Touch Pro Free!!

[tbran]

Cool, thanks...One way or another I'm going to get a TP, even if they ship me a Mogul, I'll sell it on ebay and put in the difference. Just so much nicer getting one for free!

[Machinehead]

Originally Posted by merefolk

1) What do I say is wrong with the phone when reporting?

If you return your Mogul and they find it to be non-defective they will charge you for the Touch Pro.

[tbran]

I had a Sprint store tech confirm my mogul was broken and they gave me a form stating that it was broken and that i include it with the returned phone. I used the website self-service rather than having the store do it for me. Mainly because I have heard the store hoards the TP's when they come in, even if designated for a customer replacement and then delays until they get a Mogul for the customer. Pretty shady, but it was confirmed by a store employee that I know. Yes, they will charge you if they deem your phone was broken beyond repair or is not broken at all.

[dwizzy130]

Is it possible to report your Mogul as lost and pay the 50 bucks to get a TP?

dwizzy130

[Machinehead]

Originally Posted by tbran

phone was broken beyond repair

I still can't make heads or tails of this line. If the phone was repairable then why would we need new phone. Why is it our problem if they can't refurbish it?

[rgildoss]

Originally Posted by dwizzy130

Is it possible to report your Mogul as lost and pay the 50 bucks to get a TP?

dwizzy130

yes and if they send you a refurbished mogul return it ( say somethigns worng with it ) and they will have to send you a new one ( its in the contract ) and since they dont have any new moguls then they will have to send you a TP or a DIamond or whatever they gona offer you

[cardriver]

so with everyone here sending in their moguls doesnt that put them back in stock and make them avail again after the "clean" them up?

[poorlyduck]

I think Sprint when they read this thread, they gonna start checking every Mogul you guys are sending, if it doesn't have any issue, you are in trouble

[rgildoss]

Originally Posted by poorlyduck

I think Sprint when they read this thread, they gonna start checking every Mogul you guys are sending, if it doesn't have any issue, you are in trouble

hehe ..
well i hope they can trouble shoot a every now and then self reboot..lol

[poorlyduck]

Originally Posted by rgildoss

hehe ..
well i hope they can trouble shoot a every now and then self reboot..lol

lol or maybe they will have another stock of moguls for a year