Upgrade To Touch Pro Free!!

[bowtied1]

I have read all of the posts and decided to try it. Used the Self Service Site.
Received this:

Dear Valued Sprint Customer:

We would like to thank you for your recent Phone Replacement Order, and apologize for the
problems you are experiencing with your phone.

-----------------------------------------------------------------------------------------
Order Summary:
Order Number: ES11111
Wireless Phone Number: (XXX)XXX-1111

NOTE: Please keep this Order Number for your records, as it will be needed in the event
you wish to check the status of your order during the return process.

Defective Phone Information:
Model Name: REC UTSTAR PPC6800 SINGLE
Serial Number: 05413677643

Replacement Phone Information:
Model Name: UTStarcom Touch Pro Handset Kit
-----------------------------------------------------------------------------------------
NOTE: Replacement orders are shipped via UPS standard overnight. Please allow
2 - 3 business days for arrival of your Phone Replacement shipment.
-----------------------------------------------------------------------------------------
Return Instructions:

As a friendly reminder, please be sure to return your defective phone to us within 15
days to avoid a non-refundable charge to your Sprint account of $50 - $200, depending on
the phone model.

- Note: In addition to the charges above, Sprint reserves the right to charge an
additional fee of $75-$125 for phones that are found to either be damaged beyond
repair or exhibit no sign of defect.
-----------------------------------------------------------------------------------------

Thank you,
Sprint Device Support



Crossing my fingers!!

Checked my wifes Touch on Sprints site and they still want to replace it with another Touch. She wants her keyboard back. They gave her the touch as a replacement for her 6700 b/c they were out of Moguls.

Have to wait and see.


Thanks Orionsbuckle!!!!

[dschoenike]

Greetings. I have a question about returning my mogul for the TP they sent me. I have 2 moguls that are in different stages of being broke. One has a dead talk button, white spots, and stops charging every now and then. My second mogul is in horrible shape, dead face buttons, wifi switch is broke, power button fell off, and it got dropped in a bathtub months back. I called asurion to replace my more functional mogul, but after thinking thinking about it, would they ever know the difference if i sent them my worst of the 2 moguls? I mean my better one would be great to hang on to, just in case. But i dont wanna get charged by asurion for sending in the wrong one. You guys think they would figure it out? thanks, dschoenike

[cardriver]

Originally Posted by dschoenike

Greetings. I have a question about returning my mogul for the TP they sent me. I have 2 moguls that are in different stages of being broke. One has a dead talk button, white spots, and stops charging every now and then. My second mogul is in horrible shape, dead face buttons, wifi switch is broke, power button fell off, and it got dropped in a bathtub months back. I called asurion to replace my more functional mogul, but after thinking thinking about it, would they ever know the difference if i sent them my worst of the 2 moguls? I mean my better one would be great to hang on to, just in case. But i dont wanna get charged by asurion for sending in the wrong one. You guys think they would figure it out? thanks, dschoenike

im not sure but i think they know which phone is ESN is active and when you replace the phone they would be expecting that same one that was active. You may want to see what the others say when they chime in...

[dschoenike]

Originally Posted by cardriver

im not sure but i think they know which phone is ESN is active and when you replace the phone they would be expecting that same one that was active. You may want to see what the others say when they chime in...

thats what i thought too, but i figured it would be best to ask first. thanks

[cardriver]

oooh i so want to know what happens....i have a 6900 lying around and would like to see what you get back....

[RidleyJ329]

Originally Posted by bowtied1

I have read all of the posts and decided to try it. Used the Self Service Site.
Received this:

Dear Valued Sprint Customer:

We would like to thank you for your recent Phone Replacement Order, and apologize for the
problems you are experiencing with your phone.

-----------------------------------------------------------------------------------------
Order Summary:
Order Number: ES11111
Wireless Phone Number: (XXX)XXX-1111

NOTE: Please keep this Order Number for your records, as it will be needed in the event
you wish to check the status of your order during the return process.

Defective Phone Information:
Model Name: REC UTSTAR PPC6800 SINGLE
Serial Number: 05413677643

Replacement Phone Information:
Model Name: UTStarcom Touch Pro Handset Kit
-----------------------------------------------------------------------------------------
NOTE: Replacement orders are shipped via UPS standard overnight. Please allow
2 - 3 business days for arrival of your Phone Replacement shipment.
-----------------------------------------------------------------------------------------
Return Instructions:

As a friendly reminder, please be sure to return your defective phone to us within 15
days to avoid a non-refundable charge to your Sprint account of $50 - $200, depending on
the phone model.

- Note: In addition to the charges above, Sprint reserves the right to charge an
additional fee of $75-$125 for phones that are found to either be damaged beyond
repair or exhibit no sign of defect.
-----------------------------------------------------------------------------------------

Thank you,
Sprint Device Support



Crossing my fingers!!

Checked my wifes Touch on Sprints site and they still want to replace it with another Touch. She wants her keyboard back. They gave her the touch as a replacement for her 6700 b/c they were out of Moguls.

Have to wait and see.


Thanks Orionsbuckle!!!!

Got the same response and now im just playing the waiting game. the only thing that bothers me is how can they diagnose dropped calls or poor signal. I sure as hell dont wanna get hit with a no-deffect fee. But good luck ya

[mommasboy]

I tried that link to the self service site and it said

Were sorry, but the page youre looking for no longer exists.
Please use the navigation bar above or use our search tool to visit our site.
We apologize for the inconvenience.

[gator2k83]

Originally Posted by mommasboy

I tried that link to the self service site and it said

Were sorry, but the page youre looking for no longer exists.
Please use the navigation bar above or use our search tool to visit our site.
We apologize for the inconvenience.

The link below still works for me + i added the referrer block in it so they don't get wise to us all coming from ppcgeeks.

http://anonym.to/?http://www.nextel....olutions.shtml

[mommasboy]

Originally Posted by gator2k83

The link below still works for me + i added the referrer block in it so they don't get wise to us all coming from ppcgeeks.

http://anonym.to/?http://www.nextel....olutions.shtml

This is the one i used
http://www.nextel.com/en/services/se...olutions.shtml

guess it was an old one Thanks for the new link

[5SpdSHO]

Order Summary:
Phone Replacement Order Number: ESXXXXX
Wireless Phone Number: xxx-xxx-xxxx

Defective Phone Information:
Model Name: REC UTSTAR PPC6800 SINGLE
Serial Number: XXXXXXXXXXX

Replacement Phone Information:
Model Name: UTSTARCOM PPC 6850 WINDOWS MOBILE 6.1
Serial Number: 270113178308569551

I am hoping that means a Touch Pro because the first email I got said that but this one says PPC6850..