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[tbran]

I had a Sprint store tech confirm my mogul was broken and they gave me a form stating that it was broken and that i include it with the returned phone. I used the website self-service rather than having the store do it for me. Mainly because I have heard the store hoards the TP's when they come in, even if designated for a customer replacement and then delays until they get a Mogul for the customer. Pretty shady, but it was confirmed by a store employee that I know. Yes, they will charge you if they deem your phone was broken beyond repair or is not broken at all.

[Machinehead]

Originally Posted by tbran

phone was broken beyond repair

I still can't make heads or tails of this line. If the phone was repairable then why would we need new phone. Why is it our problem if they can't refurbish it?

[400runner]

After reading this thread I decided to call sprint because I'm more than THRU with my mogul. I told them I've had multiple replacements but refurbished phones and after about a 20 minute wait, they agreed to send me a TP free of charge. This could be because I'm nearing the end of my contract but hey, its worth a try. Sprint is very aware of the widespread issues with the mogul.

[dwizzy130]

Is it possible to report your Mogul as lost and pay the 50 bucks to get a TP?

dwizzy130

[rgildoss]

Originally Posted by dwizzy130

Is it possible to report your Mogul as lost and pay the 50 bucks to get a TP?

dwizzy130

yes and if they send you a refurbished mogul return it ( say somethigns worng with it ) and they will have to send you a new one ( its in the contract ) and since they dont have any new moguls then they will have to send you a TP or a DIamond or whatever they gona offer you

[cardriver]

so with everyone here sending in their moguls doesnt that put them back in stock and make them avail again after the "clean" them up?

[poorlyduck]

I think Sprint when they read this thread, they gonna start checking every Mogul you guys are sending, if it doesn't have any issue, you are in trouble

[rgildoss]

Originally Posted by poorlyduck

I think Sprint when they read this thread, they gonna start checking every Mogul you guys are sending, if it doesn't have any issue, you are in trouble

hehe ..
well i hope they can trouble shoot a every now and then self reboot..lol

[poorlyduck]

Originally Posted by rgildoss

hehe ..
well i hope they can trouble shoot a every now and then self reboot..lol

lol or maybe they will have another stock of moguls for a year

[awhite5052]

anyone know where i can sell my mogul? i tried here on ppcgeeks but it wont allow me to as of yet.