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[mikey0422]

how did everyone receive their tracking number? all i have is an order number

[schettj]

Originally Posted by mikey0422

how did everyone receive their tracking number? all i have is an order number

By the end of the day when you get the first email, you can track it here

http://www.ups.com/WebTracking/reference?loc=en_US

Put in the ESXXXX number and it should show up.

I'm pretty impressed with the TP. Yeah. Wow. Nice hand warmer

[erockvr6]

ok just confirmed 1.80 lbs is a TP also

[318iEnthusiast]

i just called asurion and they said that i would be receiving a new mogul, not the TP, so CA people make sure you double check. I actually do have issues, phone turns off/on it's own and my voice record button is broken. Just a heads up

[blockburner28]

This is the email I got back from ecare.

Thank you for your reply.

As per the notes on the account, handset of different model has been
sent to you. I am sorry that we are not able to track the handset model
from here.

You can email at "AEescalations@sprint.com" for questions about the
order number(,,,,,,,,).

Thank you again for writing to us.

Sincerely,
Katy S.
Customer Service Specialist
Sprint



I emailed the other people also an when I called sprint trying to get my tracking info on the phone. She said she couldn't find the info on the shipping so I ask if I should order it again and she said yes I got them to put a note on my account that if I order again I won't get charged

[schettj]

Originally Posted by 318iEnthusiast

i just called asurion and they said that i would be receiving a new mogul, not the TP, so CA people make sure you double check. I actually do have issues, phone turns off/on it's own and my voice record button is broken. Just a heads up

I had issues as well, and was living with them. Doing the swap request via the website, not asurion, is a no-human way to check for a TP exchange. If its offered, take it, If not it will say so so just don't accept it and return to living with your mogul issues and try again later.

It's always a crapshoot - if you are doing an exchange, you get the same thing, or if they are out of them, you get what they have that meets the specs.

I have no concerns that the issues I reported will be reproducible on my return, as they happen for me right after a hard reset.

[Bradleyj44]

yea i gave it a try today and i unfortunantly missed the TP boat and will be recieving one of your refurbished Moguls....damn u sprint!!!!

[Machinehead]

Based on advice here I just ran through the self-service process again and now it's offering me a Touch Pro. So, for those that actually have issues and want a Touch Pro rather than a refurbished Mogul, keep trying.

[Bradleyj44]

Originally Posted by Machinehead

Based on advice here I just ran through the self-service process again and now it's offering me a Touch Pro. So, for those that actually have issues and want a Touch Pro rather than a refurbished Mogul, keep trying.

you tease! i just tried a few hours ago...who knows maybe it'll be a TP; i hope my 3.4lb baby girl is on her way!!!

[ekim524778]

placed order Tues day night. said that i must email customer service. Tried again 9am Wed morning. Said i would be getting touch Pro. 4:22pm EST today i received a brand new out of box Touch Pro, with additional battery. They must have bad batteries if they ship out 2.
Any how, just happy to get one.
So for those who failed, try again may get lucky.
BTW this was through Sprint Web site not Ausiran

Also did anyone who tried this and didnt have anything wrong with there Mogul after return, get charged??