Finally sprint agree to swap me from 6800 to touch pro when it release.

[techtech]

Originally Posted by worldwide

I re-upped in March.

too bad you just renew your contract on march. They know you are not going anywhere....i think what you can do is tell ecare you took the phone to store 100 times already but they are not able to fix it. require them exchange with same model again and again..sooner or later they will give you what you want..haha

[TurboFool]

Originally Posted by worldwide

They shot me down....

Thank you for contacting Sprint. I am sorry to know about the problem
you are facing with your PCS Phone (HTC Mogul).

The handset is well within one-year manufacturer warranty. So, please
take your phone to the nearest Sprint Repair Store to get it checked.
The Sprint Repair Stores effectively handle your equipment and warranty
related issues.

If there is minor issue with the handset, the onsite Store technician
will rectify the problem. By taking your handset to the store, a
qualified technical service representative will test the phone to
determine if its condition warrants an exchange or a repair.

For your convenience, I am providing you list of few stores near your
home:
Like I said earlier I've been with em 8 years.

This one's extremely easy to get around. Just respond back with the fact that you spoke to a rep about the problems and researched them online and found that your device isn't malfunctioning, these are known common issues. They're design flaws that have still not been resolved via software updates, and with the Touch Pro on the way, there will be no more updates. Work from that.

[ehanhan]

I've had mine since november of last year.

Would something like this work>

Dear Sprint

I've had my mogul for some months now and have had numerous problems with it. It has been replaced and fixed mulitiple times and thing continually keep malfunctioning with it. On top of that the bluetooth is very poor and phone is slow to respond at times.

Should I say I know the touch pro is coming out and suggest them replacing the mogul with that ? Or is that too forward and sure fail?

[oniisan608]

Originally Posted by worldwide

I never mentioned another phone at all I pretty much told them how unsatisfied I was with it and how long I've been a customer.

That was my next step. I came in soft and hoped they would give me what I wanted, but now I'm starting to step up my game, mentioning how "I've come to know and expect higher quality service and phones when it comes to Sprint" and that "how my phone is acting after a single year is unacceptable."

Here's hoping it sticks I'll keep you all posted.

[WorldWide]

Ok so I fired off another email and got this:



Thank you for contacting Sprint Customer Service. I am happy to assist
you regarding the handset upgrade.

I understand that the HTC Mogul handset active on the line ********** is
not working properly. The account is not eligible for any rebate against
the purchase of any handset. Considering the exception, I can offer the
rebate of $100.00 from my side.

You can purchase new handset from one of our following sales channels:
1) Sprint Store: You can visit nearest Sprint Store for the equipment.
The advantage is that you can view the actual equipment. Plus you can
activate the same at the store.

The nearest Sprint Store is just 2.7 miles away from you and the address
is as mentioned below:

What do you guys think? should I press it anymore? I'm still not payin $479 for this I got mortgage and a Jetta to pay for, we in a recession damnit!!!

[MrObvious]

You could call Asurion after the Touch Pro comes out. That's how I went from the 6700 to the 6800.

[Chasjr_72]

I just sent them an email last night. Here is the reply I received from them this morning.

Thank you for contacting Sprint. I understand your concern regarding your HTC 6800 phone and it is not working properly.

I have discussed your case with my supervisor and I am happy to inform you that the phone can be replaced for you.

Please visit the nearest Sprint Store to purchase the new phone of your choice and our store representative will be glad to assist you in choosing a new phone, as per your requirements.

Just click on this hyperlink to find the nearest Sprint Store in your
vicinity:

http://storelocator.sprint.com

Please swap your current phone with the new phone by contacting us at
1-888-211-4727 from a landline phone.

Once you activate the new phone, please reply to this email with a scanned copy of your purchase receipt of new phone and we will send a return kit for the HTC 6800 phone.

Once we receive the HTC 6800 phone, we will apply the credit of $549.99 equal to the cost of the HTC 6800 phone to your account. So you will not be charged for the replacement phone.

I have placed a supporting note on your account in this regard.

Your satisfaction as a Sprint subscriber is important to us. If there is anything else I can assist you with, please reply.

Thank you for writing to us. Have a great day!

Sincerely,
James B.
Sprint

[WorldWide]

Success!

Thank you for contacting Sprint. I am sorry for the inconvenience you
have experienced due to the handset problem.

As stated in the last interaction by previous representatives that the
handset is still under the manufacturing warranty. Therefore, I would
suggest you to please purchase the Touch PRO handset at the nearest
Sprint Store and we will send the return kit for the HTC Mogul through
e-care. Once this handset is returned to the warehouse the account will
be credited for the handset price. This way you will be charged only
the price difference of the handset.

The account will be credited for the handset in 1 to 2 billing cycle.
However, I would suggest you to please provide us the Tracking Number of
the returned handset and we will apply the credit of the handset through
e-care.

In addition to this, I can offer you additional $50.00 credit from my
side on handset upgrade. So, you need to purchase the handset at the
Sprint Store and after activating it just replay and we will apply the
$150.00 ($100.00 previous promised +$50.00 promised now) credit on the
account.

If you need any further assistance please write back. I will assist you
further.

Thank you again for e-mailing Sprint. We appreciate your business.

Sincerely,

Customer Service Specialist
Sprint

will this work if i been with sprint for only 7 months?

[deanwoof]

and people wonder why sprint loses money...