Finally sprint agree to swap me from 6800 to touch pro when it release.

[WorldWide]

They shot me down....

Thank you for contacting Sprint. I am sorry to know about the problem
you are facing with your PCS Phone (HTC Mogul).

The handset is well within one-year manufacturer warranty. So, please
take your phone to the nearest Sprint Repair Store to get it checked.
The Sprint Repair Stores effectively handle your equipment and warranty
related issues.

If there is minor issue with the handset, the onsite Store technician
will rectify the problem. By taking your handset to the store, a
qualified technical service representative will test the phone to
determine if its condition warrants an exchange or a repair.

For your convenience, I am providing you list of few stores near your
home:
Like I said earlier I've been with em 8 years.