Finally sprint agree to swap me from 6800 to touch pro when it release.

techtech · #1 (**permalink**) 10-02-2008, 10:39 PM

After couple email complaining problem with 6800 sprint finally agree to swap me touch pro with no charge.

Dear ABC,

Thank you for contacting Sprint. I'm sorry for the trouble you faced due to the handset issue.

HTC Touch Pro will be available Oct. 19, 2008 (anticipated launch date) for $299.99 with a two-year contract and after a $100 mail-in rebate. We can exchange the handset once we are aware about the retail price of the handset. So, we can offer you HTC PRO once the price is known.

However, I can offer you HTC Diamond free of cost. We will send you the return kit for your current handset that is HTC Mogul. Once you receive the return kit in 3-5 days, simply send the current handset in the return kit to the address mention on the kit.

The total charge of the HTC Diamond will be billed to the account.
However, your account will be automatically credited back as soon the returned handset is received back in our warehouse.

So, by this your account will be charged for $549.99 and will be credited also for $549.99 hence, this would nullify the account for the same.

If you wish to accept this offer then, please reply to this e-mail we will issue the return kit

I have forwarded this request to the appropriate department and they will get back to you in 48 hours and please be assured that the representative will surely resolve the issue to your satisfaction.
If there is anything else I can assist you with, please feel free to write to us. We are here for you. Thank you for emailing us.

Sincerely,
EFG
Customer Service Specialist
Sprint

Dear EFG

Thanks for your offer, I am truly appreciated.
But I would rather to wait diamond pro to come out since I use keyboard so much on the text message and e-mail.
Am I able to get a same offer once diamond pro become available in the market?

Thanks.

ABC.

Dear ABC,

Thank you for your reply.

Yes, the offer will remain same if you want to have the HTC Touch Pro instead of Diamond phone. So, once the HTC Touch Pro get launched, reply along with this email. We will send the return kit for the current phone.

Thank you again for contacting Sprint. We appreciate your business.

Sincerely,
EFG
Customer Service Specialist
Sprint.

It sounds good...are they really going to do that.

**guitardoc64** · #2 (**permalink**) 10-02-2008, 10:47 PM

It sounds sincere. Others have reported offers like this and I'm considering....

**hibby50** · #3 (**permalink**) 10-02-2008, 10:48 PM

lucky ***

OpeyKicksAss · #4 (**permalink**) 10-02-2008, 10:50 PM

What did you complain about to get them to agree to this? I'd like to do the same... is this through the insurance plan or did you just get them to agree to it?

techtech · #5 (**permalink**) 10-02-2008, 11:38 PM

Quote:

Originally Posted by OpeyKicksAss

What did you complain about to get them to agree to this? I'd like to do the same... is this through the insurance plan or did you just get them to agree to it?

complain about bluetooth, freeze up ...whatever you could think of....in fact i did ran in to these problems. but it took me three times to email to ecare before they agree to cut me a deal. maybe i just got lucky.

d_rvasquez726 · #6 (**permalink**) 01-12-2009, 09:34 PM

what is th email of EFG? so i can complaint and gt the same deal

miguelfp1 · #7 (**permalink**) 10-02-2008, 10:51 PM

I'll be getting it for just the price difference between both, which I think will be somewhere between $30 and $50...

**scrosler** · #8 (**permalink**) 10-03-2008, 01:21 AM

Quote:

Originally Posted by techtech

After couple email complaining problem with 6800 sprint finally agree to swap me touch pro with no charge.

Dear ABC,

Thank you for contacting Sprint. I'm sorry for the trouble you faced due to the handset issue.

HTC Touch Pro will be available Oct. 19, 2008 (anticipated launch date) for $299.99 with a two-year contract and after a $100 mail-in rebate. We can exchange the handset once we are aware about the retail price of the handset. So, we can offer you HTC PRO once the price is known.

However, I can offer you HTC Diamond free of cost. We will send you the return kit for your current handset that is HTC Mogul. Once you receive the return kit in 3-5 days, simply send the current handset in the return kit to the address mention on the kit.

The total charge of the HTC Diamond will be billed to the account.
However, your account will be automatically credited back as soon the returned handset is received back in our warehouse.

So, by this your account will be charged for $549.99 and will be credited also for $549.99 hence, this would nullify the account for the same.

If you wish to accept this offer then, please reply to this e-mail we will issue the return kit

I have forwarded this request to the appropriate department and they will get back to you in 48 hours and please be assured that the representative will surely resolve the issue to your satisfaction.
If there is anything else I can assist you with, please feel free to write to us. We are here for you. Thank you for emailing us.

Sincerely,
EFG
Customer Service Specialist
Sprint

Dear EFG

Thanks for your offer, I am truly appreciated.
But I would rather to wait diamond pro to come out since I use keyboard so much on the text message and e-mail.
Am I able to get a same offer once diamond pro become available in the market?

Thanks.

ABC.

Dear ABC,

Thank you for your reply.

Yes, the offer will remain same if you want to have the HTC Touch Pro instead of Diamond phone. So, once the HTC Touch Pro get launched, reply along with this email. We will send the return kit for the current phone.

Thank you again for contacting Sprint. We appreciate your business.

Sincerely,
EFG
Customer Service Specialist
Sprint.

It sounds good...are they really going to do that.

What does this have to do with upgrading our Titans? Nothing. Should have posted this in the main forum. Sorry to ***** but its a waste of time and screen space when posts are not in correct forums.

Thank you for listening to _my_ opinion.

fenton · #9 (**permalink**) 10-03-2008, 01:54 AM

Quote:

Originally Posted by scrosler

What does this have to do with upgrading our Titans? Nothing.

Actually, I would consider the touch pro the ultimate upgrade of a Titan.

techtech · #10 (**permalink**) 10-03-2008, 05:39 PM

Quote:

Originally Posted by fenton

Actually, I would consider the touch pro the ultimate upgrade of a Titan.

Yes I agree with you! it is ultimate upgrade for mogul, plus I just want to let you guys know that there always have a chance to upgrade you mogul to pro without any charge just spend 10min or so on ecare. my first phone was 6700 I got free upgrade to 6800 through ecare...again from mogul to pro through ecare as well..anyway maybe I just get lucky.

by the way, it does not matter how long u had the phone as long as you have insurance..in my opinion.