Finally sprint agree to swap me from 6800 to touch pro when it release.

[scrosler]

Originally Posted by techtech

After couple email complaining problem with 6800 sprint finally agree to swap me touch pro with no charge.

Dear ABC,

Thank you for contacting Sprint. I'm sorry for the trouble you faced due to the handset issue.

HTC Touch Pro will be available Oct. 19, 2008 (anticipated launch date) for $299.99 with a two-year contract and after a $100 mail-in rebate. We can exchange the handset once we are aware about the retail price of the handset. So, we can offer you HTC PRO once the price is known.

However, I can offer you HTC Diamond free of cost. We will send you the return kit for your current handset that is HTC Mogul. Once you receive the return kit in 3-5 days, simply send the current handset in the return kit to the address mention on the kit.

The total charge of the HTC Diamond will be billed to the account.
However, your account will be automatically credited back as soon the returned handset is received back in our warehouse.

So, by this your account will be charged for $549.99 and will be credited also for $549.99 hence, this would nullify the account for the same.

If you wish to accept this offer then, please reply to this e-mail we will issue the return kit

I have forwarded this request to the appropriate department and they will get back to you in 48 hours and please be assured that the representative will surely resolve the issue to your satisfaction.
If there is anything else I can assist you with, please feel free to write to us. We are here for you. Thank you for emailing us.

Sincerely,
EFG
Customer Service Specialist
Sprint



Dear EFG

Thanks for your offer, I am truly appreciated.
But I would rather to wait diamond pro to come out since I use keyboard so much on the text message and e-mail.
Am I able to get a same offer once diamond pro become available in the market?

Thanks.

ABC.

Dear ABC,

Thank you for your reply.

Yes, the offer will remain same if you want to have the HTC Touch Pro instead of Diamond phone. So, once the HTC Touch Pro get launched, reply along with this email. We will send the return kit for the current phone.

Thank you again for contacting Sprint. We appreciate your business.

Sincerely,
EFG
Customer Service Specialist
Sprint.


It sounds good...are they really going to do that.

What does this have to do with upgrading our Titans? Nothing. Should have posted this in the main forum. Sorry to ***** but its a waste of time and screen space when posts are not in correct forums.

Thank you for listening to _my_ opinion.

[fenton]

Originally Posted by scrosler

What does this have to do with upgrading our Titans? Nothing.

Actually, I would consider the touch pro the ultimate upgrade of a Titan.

[techtech]

Originally Posted by fenton

Actually, I would consider the touch pro the ultimate upgrade of a Titan.

Yes I agree with you! it is ultimate upgrade for mogul, plus I just want to let you guys know that there always have a chance to upgrade you mogul to pro without any charge just spend 10min or so on ecare. my first phone was 6700 I got free upgrade to 6800 through ecare...again from mogul to pro through ecare as well..anyway maybe I just get lucky.

by the way, it does not matter how long u had the phone as long as you have insurance..in my opinion.

[TurboFool]

Originally Posted by weedahoe

Well in my opinion, you opinion sux because I want to keep up with and know how ppl are going from the 68 to the Pro. This thread is informative and appreciated. However, your opinion is noted.....

In my post I linked to the thread that already exists for this purpose. It's in the Raphael board where it's more on-topic than a board about how to improve the Titan you already own and plan to keep. I strongly recommend that thread as it contains about 40x more information than this one.

Originally Posted by worldwide

So you're saying that since I purchased my Mogul in March I can actually swap this out for a Pro? I been with em for 8 yrs.

I'm saying that the people who've successfully negotiated with Sprint to trade in their Mogul for the Touch Pro seem to all be under warranty with the exception of...

Originally Posted by kidmet

My phone is well out of warranty. I got this offer.

How'd you pull that off? You're the first I've heard of.

Originally Posted by techtech

Yes I agree with you! it is ultimate upgrade for mogul, plus I just want to let you guys know that there always have a chance to upgrade you mogul to pro without any charge just spend 10min or so on ecare. my first phone was 6700 I got free upgrade to 6800 through ecare...again from mogul to pro through ecare as well..anyway maybe I just get lucky.

by the way, it does not matter how long u had the phone as long as you have insurance..in my opinion.

You did get lucky. I've spent a couple of hours in total with eCare. And insurance has nothing to do with it. Insurance replaces your phone with a refurb of the same model unless you're lucky and they're out. And even then they usually ship you the new model minus all accessories.

[kidmet]

Originally Posted by TurboFool

How'd you pull that off? You're the first I've heard of.

Honestly, I wish I could tell you some secret password. To tell you the truth, I listed my complaints about the Mogul, said I knew it was to be replaced by the Pro, and was offered the return kit and Pro credit. That's it man. No black magic, no secret handshakes.... I dunno. Seems like some have gotten the ok, and some have gotten shut down. I am on SERO, have EVP, and recently got some "premiere account" upgrade. I have no idea what the "premiere account" is, it just showed up one day when I logged onto sprint.com. That's the only think I can think would be the difference?

[TurboFool]

Originally Posted by kidmet

Honestly, I wish I could tell you some secret password. To tell you the truth, I listed my complaints about the Mogul, said I knew it was to be replaced by the Pro, and was offered the return kit and Pro credit. That's it man. No black magic, no secret handshakes.... I dunno. Seems like some have gotten the ok, and some have gotten shut down. I am on SERO, have EVP, and recently got some "premiere account" upgrade. I have no idea what the "premiere account" is, it just showed up one day when I logged onto sprint.com. That's the only think I can think would be the difference?

Yeah, I've got the Premier status (I think it's for people who've been with them over five years, but I see no benefits to it), but I don't have SERO or EVP. I think EVP qualifies you for some extra benefits, but still...

[WorldWide]

They shot me down....

Thank you for contacting Sprint. I am sorry to know about the problem
you are facing with your PCS Phone (HTC Mogul).

The handset is well within one-year manufacturer warranty. So, please
take your phone to the nearest Sprint Repair Store to get it checked.
The Sprint Repair Stores effectively handle your equipment and warranty
related issues.

If there is minor issue with the handset, the onsite Store technician
will rectify the problem. By taking your handset to the store, a
qualified technical service representative will test the phone to
determine if its condition warrants an exchange or a repair.

For your convenience, I am providing you list of few stores near your
home:
Like I said earlier I've been with em 8 years.

[weedahoe]

Originally Posted by scrosler

What does this have to do with upgrading our Titans? Nothing. Should have posted this in the main forum. Sorry to ***** but its a waste of time and screen space when posts are not in correct forums.

Thank you for listening to _my_ opinion.

Well in my opinion, you opinion sux because I want to keep up with and know how ppl are going from the 68 to the Pro. This thread is informative and appreciated. However, your opinion is noted.....