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Thank you for contacting Sprint. I am sorry for the inconvenience you
have experienced due to the handset problem.

As stated in the last interaction by previous representatives that the
handset is still under the manufacturing warranty. Therefore, I would
suggest you to please purchase the Touch PRO handset at the nearest
Sprint Store and we will send the return kit for the HTC Mogul through
e-care. Once this handset is returned to the warehouse the account will
be credited for the handset price. This way you will be charged only
the price difference of the handset.

The account will be credited for the handset in 1 to 2 billing cycle.
However, I would suggest you to please provide us the Tracking Number of
the returned handset and we will apply the credit of the handset through
e-care.

In addition to this, I can offer you additional $50.00 credit from my
side on handset upgrade. So, you need to purchase the handset at the
Sprint Store and after activating it just replay and we will apply the
$150.00 ($100.00 previous promised +$50.00 promised now) credit on the
account.

If you need any further assistance please write back. I will assist you
further.

Thank you again for e-mailing Sprint. We appreciate your business.

Sincerely,

Customer Service Specialist
Sprint