Known Verizon Issue with cracked outer casing

[fredcatsmommy]

Originally Posted by escribzz

One crack and see two more starting!

I'm just outside the 30 days and Verizon is giving me problems, want me to use the insurence, any Ideas? I really don't want to pay the deductable on a defect.

Seems to me that it's a manufacturer's defect and none of us should have to file an insurance claim. I sure wouldn't. I contacted utstarcom and they told me to send mine in. In other words, they didn't even question it. I wouldn't go that route, though, as vzw should replace it so you're not without a phone. If the local store won't make it right, go to another, and if that's not an option or convenient, I'd call the 800# and make lots of noise. Let us know how it works out for you. BTW, did you put on a custom rom?

[escribzz]

I've been to two stores and had several calls to vzw, they say since my account has been now tagged about the crack there is nothing I can do but have the insurence replace it.

They say there are no known issues about this. I would love to know what words the orginal poster used.

[fredcatsmommy]

Originally Posted by escribzz

I've been to two stores and had several calls to vzw, they say since my account has been now tagged about the crack there is nothing I can do but have the insurence replace it.

They say there are no known issues about this. I would love to know what words the orginal poster used.

No known issues ... amazing. Have you tried contacting utstarcom?

[escribzz]

Thats what they said and gave me the number but also said its likely I'll be without a phone for a few weeks... I would rather pay the $50.00 and drop it in the toilet..

At least then I don't have to deal with a downgrade either!

[escribzz]

Originally Posted by fredcatsmommy

Seems to me that it's a manufacturer's defect and none of us should have to file an insurance claim. I sure wouldn't. I contacted utstarcom and they told me to send mine in. In other words, they didn't even question it. I wouldn't go that route, though, as vzw should replace it so you're not without a phone. If the local store won't make it right, go to another, and if that's not an option or convenient, I'd call the 800# and make lots of noise. Let us know how it works out for you. BTW, did you put on a custom rom?

Yeah I have a cooked rom... Anyone have a load out there for VZ that works on the 3.X radio that looks like the stock in case I can't get this downgraded...

[keri2000]

Crap, I just noticed a 3rd crack on my phone. This new one is right above the volume slider. What concerns me is that if this crack goes all the way through the faceplate, will I develop problems with the touchscreen since I already have a crack below the slider? This is absurd! Crack locations: Front faceplate - Left side - below volume slider (very noticeable, goes all the way from the chrome strip to the touchscreen), above volume slider (crack just developed, small for now starting at the chrome strip), and Right side - middle of the phone (crack goes all the way from the the chrome strip to the touchscreen).

[TheChampJT]

Now I'm nervous about flashing!!! I have the black silicon case from Verizon, so hopefully, first, it doesn't crack, and, two, if it does, this case covers it well. I'm suprised it didn't crack when I p***** out on my couch with it in my pocket.

Also, as for the casing quality, take off the battery cover and check out that quality, I almost snapped the dang thing in half!

[escribzz]

Everyone needs to start calling verizon and complaining, thats the only way they are going to recognize this as an issue!

[keri2000]

I will be calling today. BTW, I have always had my phone in the silicone cover and have never dropped it. I only opened the SD card slot once to put the card in, so it's not like I am exerting too much force on the casing.

[ROKWELL]

hey, count me in for a cracked case!!!! =(
three different spots!
anyone have any problems returning after their 30 days with a upgraded radio!?