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Old 06-11-2008, 06:02 PM
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Re: Known Verizon Issue with cracked outer casing

Quote:
Originally Posted by escribzz View Post
One crack and see two more starting!

I'm just outside the 30 days and Verizon is giving me problems, want me to use the insurence, any Ideas? I really don't want to pay the deductable on a defect.
Seems to me that it's a manufacturer's defect and none of us should have to file an insurance claim. I sure wouldn't. I contacted utstarcom and they told me to send mine in. In other words, they didn't even question it. I wouldn't go that route, though, as vzw should replace it so you're not without a phone. If the local store won't make it right, go to another, and if that's not an option or convenient, I'd call the 800# and make lots of noise. Let us know how it works out for you. BTW, did you put on a custom rom?