Telecom NZ - Upgrade Issues (and fixs)

[njakobs]

Originally Posted by zeebob

well, EDS were no help so its off for repair. back to my old 700wx for a week

Dam shame Zeebob, let us know if the repair works or not. Knowing Telecom it wouldn't supprise me if you get it back and EVDO still doesn't work.

Good luck though

[zeebob]

OK. Just got my phone back, they reflashed it and I have my HRD UN/PWD back Yay!
I don't know what they flashed because I have the same ESN and the same firmware I originally had (Almost OEM 6.1 v3) but my HDR UN/PWD were restored.

So it is $55 for a reflash but it is worth it to get your UN/PWD back.

Also tried Rev.A and wow it is fast!
GPS with google maps also works like a dream!

[njakobs]

Originally Posted by zeebob

OK. Just got my phone back, they reflashed it and I have my HRD UN/PWD back Yay!
I don't know what they flashed because I have the same ESN and the same firmware I originally had (Almost OEM 6.1 v3) but my HDR UN/PWD were restored.

So it is $55 for a reflash but it is worth it to get your UN/PWD back.

Also tried Rev.A and wow it is fast!
GPS with google maps also works like a dream!

Great news Zeebob,

1) How long did it take?

2) When you got device back it still had wm6.1 on it? So you did not need to reflash it to get GPS working etc

3) Where abouts did you take it in to get flashed eg Orb store etc

Cheers and Congrats.

[zeebob]

1) How long did it take?
Gave in on Monday, Picked up Friday. I've just re-read my repair doco, it says "This device has custom firmware on it and is not supported by Telecom so device has not been re-flashed" This is weird because i still have same ESN and stuff, same firmware the way i left it but my HDR Auth had been restored. Weird?

2) When you got device back it still had wm6.1 on it? So you did not need to reflash it to get GPS working etc
It had dharvey4651's Custom ROM still on it which is the way i gave it to them. I didn't even try the GPS or internet when i got it back. The first thing i did after turning on was check the EPST menu and jumped for joy when i say my HDR UN/PWD (the guy in the store thought i was weird). Wrote the details down and re-flashed from 2.1 to 3.0 for dharvey's ROM straight away!

3) Where abouts did you take it in to get flashed eg Orb store etc
I went to Leading Edge.

I've spoken to a few colleagues at work and one of them has had an idea on how the UN/PWD are generated so i'll get right back if it works

I wish you all the best!
(+ if you have mobile insurance i would reccommend "loosing your phone" for a day (make sure you switch it off!), call Telecom after 12 hours and have the number and cell blocked. Then call the insurance guys and tell them you want to claim and you will get a new one.

My mate did it same time as me

[MattOktaNZ]

As they didn't reflash your phone I'm picking they just reprovisioned it... like when you get a new phone they program it at the store [I have those instructions and the password isn't configured there] and then it gets 'activated' wirelessly where they must send your phone the connection details.

For anyone else with no HDR just call telecom and get them to reprovision the phone - $55 cheaper

[cogent]

Can someone please confirm the reprovision request method works?

[geekiegeek]

Originally Posted by cogent

Can someone please confirm the reprovision request method works?

I have just asked Orb if they can do this for me - will let you know.

[geekiegeek]

[FONT='Calibri','sans-serif'][FONT='Calibri','sans-serif']Spoke with my Orb manager and she has suggested calling Data Helpdesk on 0800DJUICE (0800358423) and see whether they can do this over the phone. If not she will see if she can arrange it for me. I will hopefully get time to call them sometime today[/FONT][/FONT]

[njakobs]

Originally Posted by geekiegeek

[FONT='Calibri','sans-serif'][FONT='Calibri','sans-serif']Spoke with my Orb manager and she has suggested calling Data Helpdesk on 0800DJUICE (0800358423) and see whether they can do this over the phone. If not she will see if she can arrange it for me. I will hopefully get time to call them sometime today[/FONT][/FONT]

Not sure I would hold your breath. I got through to teir 2 Data support a day or two ago and they pretty much said hard luck we can't help you. Would have changed provider if I had any choice.

[MattOktaNZ]

Originally Posted by njakobs

Not sure I would hold your breath. I got through to teir 2 Data support a day or two ago and they pretty much said hard luck we can't help you. Would have changed provider if I had any choice.

Do this then.. ring telecom and tell them you lost your phone and want to change your account to a different phone. This will disconnect your Okta. Then week later ring back and tell them you found your phone and want to reactivate (provision) your Okta.