Touch not waking up from Sleep Mode for Calls and TXT

[gixxerguyg]

3 times for me today having to soft reset........Battery was way over 30% too. I love this phone but this is getting quite frustrating.

[ScandaLex]

Originally Posted by FishMD

Don't make that mistake. HTC is one of the biggest manufacturers of mobile devices worldwide, and that is because in general they make wonderful products. I have seen there stuff and used it for other networks and no issues. Now I have had the mogul with Sprint and the touch as well. I have missed a couple of texts with my touch, but that is it, but my mogul was a whole other issue. I honestly do not blame HTC though. These devices are amazing on other networks, just not Sprint. I blame Sprint and their crappy proprietary stuff that they put into these devices.

Hi Fish. I'm not disputing HTC being one of the biggest and I truly have no arguement in regard to their phones on other networks since I've only been with Sprint.

I am only basing my feelings on the Mogul & Touch, both by HTC on Sprints network. With the plan that I have, I'll continue to stay with Sprint; but for my needs, if HTC & Sprint cant slice bread together, then I'd eventually have to move on to a different device.

I like here on these & other forums, I need my phone to work 99% of the time.

[dodgeboy]

I miss calls at 20% or less, but the phone doesn't lock-up. I'm able to wake the phone with the power button, and see all of my missed calls, VMs, SMS, alarms, etc. It's odd to me that it will actually receive the call (shows up as missed), but not wake the phone up to ring or vibrate.

Dave

[FishMD]

Yeah, I can't say that I disagree with you there. I too have been getting frustrated with this. I am just wondering why the HTC/Sprint combo has had so many problems. Why does it work with other carriers and not Sprint? Anyways, I really do love this phone. I have just had to make a habit out of checking the phone every now and then to make sure I did not miss calls or texts. Luckily I have not missed too may of either thus far. But I definitely feel everyone's pain. I wish we could find a fix for this...OR hopefully the fix in January will address this issue.

[alagares]

Originally Posted by dodgeboy

I miss calls at 20% or less, but the phone doesn't lock-up. I'm able to wake the phone with the power button, and see all of my missed calls, VMs, SMS, alarms, etc. It's odd to me that it will actually receive the call (shows up as missed), but not wake the phone up to ring or vibrate.

Dave

This is exactly what we are saying in this thread "the phone not waking up", we are not talking about lock-ups, thats a whole different issue...

[alagares]

Hi ScandaLex

I love this phone, I really do and I get really angry when I missed a call, specially an important one. But what bothers me the most is the lack of info on this problem.

It is in this thread that emarketing... posted that he contacted HTC and they told him that the "issue" is a "feature" when bat level gos below 30%. I think thats bull****. It doesn't make any sense specially when a lot of people are posting that the "issue" is happening to them no matter the level of the battery.

There has to be somebody out there that knows how to fix this! How does the phone wakes up when a call is received? Why is time on the clock updated as soon as you turn the power button? I read something about the term "push" but I really don't know anything about it.

[unknown_g]

something you all might want to try is to not use the Automatic profile under the Profiles on the HTC Home plugin. What i mean is under the Profiles you have Normal, Silent, Vibrate, and Automatic. I was playing with phone to see what Automatic does and left it there. Well 1 hr later my phone woke up to 1 phone call and 3 texts coming in at the same time. It looks like it was the Automatic setting because when I switched it back to Normal (for the ringer) or Vibrate, my texts and calls woke up my phone fine.

Just something to try.

[alagares]

I always use it in Normal or Vibrate : (

[FishMD]

Yeah, me to. I have never used the "automatic setting". I am wondering if using one of the other HTC home plugins other than the one that came with the touch would work better. Like using the six tab version or something of the sort. Are all you guys using the one that came with the phone or another modified version?

I am using the stock version with the four tabs, but I have modified some of the buttons and the clock settings with the HHC customizer.

[unknown_g]

What happens if you hard reset the phone, don't install any 3rd party and then let it sleep and call/text to it? Does it work fine then? 3rd party apps that you may have installed might be causing the problem. Try taking the phone back to default and give it an extensive testing. Ex, let it sleep for 5min, try to call and text it. Then wait 30 min, then 1hr, 2hr 3hr, etc.