11-13-2007, 08:56 PM
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11-13-2007, 10:45 PM
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11-13-2007, 11:54 PM
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Ecare has been horrible about responding to several people, myself included. In fact, I just got an email tonight saying that I would need to bring my phone in to a store to see if it was defective. And this is after I got the okay to swap for a Touch earlier today!
BTW, the Touch has been shipped Overnight Next Day. I'll have it tomorrow! 
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11-14-2007, 12:25 AM
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Promised Mogul By eCare
Wassup,
I sent them an e-mail as well before the release of the Touch and was promised a replacement weeks ago; (since 9/27) they said the phone was sent out (another Mogul). The phone was suppossedly ordered on 9/28 and I know an attempt was made because I rec'd a temp credit on my account that expired on 10/28. After trying to track the shipment to no avail, I e-mailed ecare again, explaining that I never received the replacement and since the Mogul was experiencing More problems after the 2.16 update, I wrote back and accepted the offer to get a different phone, which happened to be the Touch scheduled to be launched on the 4th ( A FEW DAYS AWAY) The rep wrote back saying that the Touch will be sent as soon as it launches, just e-mail us back and it will be shipped out. That is what I did at 2am Nov 4th... I rec'd a confirmation e-mail stating the phone had been sent and I'd receive it in 3-5 days. I DIDN'T BELIEVE THEM sooooooo... I e-mailed them this morning asking for a confirmation or tracking number to ease my doubts about the shipment and sure enough... I was sent the following e-mail... Dear (so & so), Thank you for your reply. I am sorry to share with you that HTC Touch is not available in our warehouse till date. Therefore, it is not possible for us to provide order or tracking number now. Your patience and understanding is highly appreciated in this regard. At times we do require co-operation from valued customers like you. We value your business and always look forward to the opportunity to provide you excellent service now and in the future. Thank you and have a great day! E-Care Sprint "Where our customers come first!" Well, I'm good and pissed at this point and so I call Sprint and ask for retention. I explained the situation and the run around that I experienced and she was such a help. Since my account reflected the "2" credits that proved I was expecting a replacement, she went ahead and processed it from her end and she gave me her rep ID as a reference. She said I can call back tomorrow and a tracking number should be generated. She assured me that the order is set and ready to go and also gave me a $50 credit towards my next bill!. Good Luck to you dealing with ecare because they claim they have no HTC Touch phones in stock... I'll keep you posted on my progress. : ) p.s: I Plan to keep booth phones anyway, out of love for my Mogul & hopes that a Banging ROM will soon surface; not to mention, I bought that Seidio case & Holster for $54 bucks..hehehe __________________ Blaqdymun -------------------------------------------------------------------------------- Last edited by Blaqdymun : 11-06-2007 at 01:41 AM. Blaqdymun View Public Profile Send a private message to Blaqdymun Find all posts by Blaqdymun Add Blaqdymun to Your Buddy List #27 11-07-2007, 07:06 AM Blaqdymun Member Join Date: Jul 2007 Posts: 66 Received My Tracking Number Today...it's Looking Good! __________________ Blaqdymun UPDATE: "Touch"down: Nov. 7th Recived! I'm in there baby! Keeping my Mogul BTW.
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 ___________________________________ ...Blade, Treo 700, Mogul, Touch, Mogul, Touch, Instinct, Touch Diamond, Moto Q, Touch Pro, PALM PRE, Palm Pro, TP2, Blackberry Tour, Moto Droid, Sprint EVO, Galaxy Tab (11/14)... Whew...I'm Dizzy! |
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11-14-2007, 12:59 AM
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God I really fing HATE Sprint's phone customer service...
I called up to get my tracking number since the account shows the 499.99 "credit" on there. They said they don't have it. Then I asked to make sure a return kit for my Mogul would be included and she says "so sir want you to cancel the order, yes?" I was like "NO! I don't want to cancel the order! Nevermind I'll deal with it when it gets here" "Ok sir, anything else can I help you with today?" Grrr... stupid people in the Phillipines... Seriously. Sprint needs to fix their phone customer service. I shouldn't have to say I want to cancel my service to talk to someone who not only can understand English but I can understand them without straining too! Anyway, still no tracking number. Supposedly it will be in the system tomorrow. I'm DYIN HERE! lol. |
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