VZW replacing TP1 with TP2!

cloudn9ne · #1 (**permalink**) 11-26-2009, 11:28 PM

I was having some issues with my Alltel TP1 and decided to call Verizon to see if i could get another refurb. I talked to the rep and he asked if I would be interested in switching over to a Verizon phone. I asked what my options were and was offered a Verizon TP2 or Imagio or I could get an Alltel TP1 or diamond. Of course I choose the TP2 and got a NIB TP2 a few days later.

HTC Touch-Pro · #2 (**permalink**) 11-27-2009, 01:25 AM

Quote:

Originally Posted by cloudn9ne

I was having some issues with my Alltel TP1 and decided to call Verizon to see if i could get another refurb. I talked to the rep and he asked if I would be interested in switching over to a Verizon phone. I asked what my options were and was offered a Verizon TP2 or Imagio or I could get an Alltel TP1 or diamond. Of course I choose the TP2 and got a NIB TP2 a few days later.

If only my life worked like this... I could be enjoying quite the Christmas present!!!

Wish I had that sorta' luck... in stead I get sent to pay for my own replacement parts, and get downgraded to Verizon phone with less RAM.

HTC Touch-Pro · #3 (**permalink**) 11-27-2009, 09:16 AM

Here is my latest e-mail (just written this morning at 8am EST)

.... FINGERS CROSSED!!! (Read last couple sentences, haha! I REALLY tried to go over-the-top)

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Thank you for your e-mail. Now that the Touch Pro is being replaced with like-model from Alltel, you mentioned that you do not stock the back-plate; as was also the case on the Verizon Touch Pro that was sent out to me. Since I have already packaged and sent my previous Alltel Touch Pro in the prepaid box, how am I to receive a back-plate for this phone? Also, why was my original message not included in this reply as was the case with all correspondence before? My concerns about the automated voice-prompt regarding Asurion being possibly changed when I called in to program the Verizon Touch Pro were not addressed; I wanted to make sure before activating/programming any replacement phone that my terms and conditions would not be changed or affected at all with Asurion, because this replacement is a factory warranty replacement and should be noted and fulfilled as such, unassociated with Asurion or insurance-claim of any kind.

I understand and truly appreciate your attempt to make this situation right by replacing my Alltel Touch Pro, with an Alltel Touch Pro - but the repeat issue of not having the back plate in stock, and now possibly having to prolong the service and hardware issues I have been facing for quite some time, coupled with the hoops I have already jumped through and disappointments I have suffered, I honestly cannot go without a complete functional phone any longer. Using this device primarily as a business tool, and having to heavily rely on it for appointments, web-searching, client correspondence, and GPS routing to appointments for my small business operation, I would like to make a request to be upgraded to the Verizon Touch Pro 2. *The TP2 being a Verizon phone will make my transition complete, allow me to take advantage of all the Windows Mobile tools I am used to and desperately need, and will put an immediate end to the back-and-forth ship/ship-back of these devices that are being sent, not in stock, missing pieces, or necessitate my time and resources to purchase parts on my own and wait to be credited for the purchase price etc. I very sincerely believe this option would not only solve this entire situation instantly, but would also leave me with an absolute sense of satisfaction and would erase the previous weeks of sub-par support, and set a new solid foundation for being a pleased and loyal Verizon customer into the future.

Thank you so much for your time and consideration of my request, as a customer I humbly and wholly believe it would be the perfect resolution

**Whotahn** · #4 (**permalink**) 11-27-2009, 10:45 AM

Quote:

Originally Posted by HTC Touch-Pro

Here is my latest e-mail (just written this morning at 8am EST)

.... FINGERS CROSSED!!! (Read last couple sentences, haha! I REALLY tried to go over-the-top)

-------------------------------------------------------------

Thank you for your e-mail. Now that the Touch Pro is being replaced with like-model from Alltel, you mentioned that you do not stock the back-plate; as was also the case on the Verizon Touch Pro that was sent out to me. Since I have already packaged and sent my previous Alltel Touch Pro in the prepaid box, how am I to receive a back-plate for this phone? Also, why was my original message not included in this reply as was the case with all correspondence before? My concerns about the automated voice-prompt regarding Asurion being possibly changed when I called in to program the Verizon Touch Pro were not addressed; I wanted to make sure before activating/programming any replacement phone that my terms and conditions would not be changed or affected at all with Asurion, because this replacement is a factory warranty replacement and should be noted and fulfilled as such, unassociated with Asurion or insurance-claim of any kind.

I understand and truly appreciate your attempt to make this situation right by replacing my Alltel Touch Pro, with an Alltel Touch Pro - but the repeat issue of not having the back plate in stock, and now possibly having to prolong the service and hardware issues I have been facing for quite some time, coupled with the hoops I have already jumped through and disappointments I have suffered, I honestly cannot go without a complete functional phone any longer. Using this device primarily as a business tool, and having to heavily rely on it for appointments, web-searching, client correspondence, and GPS routing to appointments for my small business operation, I would like to make a request to be upgraded to the Verizon Touch Pro 2. *The TP2 being a Verizon phone will make my transition complete, allow me to take advantage of all the Windows Mobile tools I am used to and desperately need, and will put an immediate end to the back-and-forth ship/ship-back of these devices that are being sent, not in stock, missing pieces, or necessitate my time and resources to purchase parts on my own and wait to be credited for the purchase price etc. I very sincerely believe this option would not only solve this entire situation instantly, but would also leave me with an absolute sense of satisfaction and would erase the previous weeks of sub-par support, and set a new solid foundation for being a pleased and loyal Verizon customer into the future.

Thank you so much for your time and consideration of my request, as a customer I humbly and wholly believe it would be the perfect resolution

Lemme know how this works out bro. I too am a Alltel customer sucked into the Verizon network. My Alltel TP has been replaced 5 times now due to defective issues. The previous time was right after V took over. Rep on the phone noted how many I have had so far and told me to go in store so they could give me a NEW replacement, the manager would authorize when she read my account. SO I went in the store and stood for an hour ......another story.......and then th emanager says oh well I don't handle returns and tells an associate to help me. I give him the full story about how many I have had and why......he said since I had only 2 sent to my house nad the other two were replced in store, that I had to get one more exchange by mail before they could help me in store.......SO I got a refurb TP1 a day later and now it is acting funny and the screen randomly chooses when it will and when it won't recognize touch...... I am gonna call them first. I'll keep ya'll posted.

HTC Touch-Pro · #5 (**permalink**) 11-27-2009, 03:55 PM

I DID IT... IT WORKED!!!!!!!!

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Thank you for your response, my focus is to offer the
best option possible. I have reviewed your a/c and we can accomodate your request for the touch pro2 please verify the address where you would like this equipment to be shipped to and I will process that order for you.
Just be aware that equipmenet order will come with a 2yr contract extension. We appreciate your business and thank you for using Verizon Wireless products and services.
Joel
Analyst Tech support

--------------------------------------

WOW, I can't believe something actually worked. I had to go through some aggravation, sure, but the order has been placed and I'll be getting a TP2 Monday or Tuesday he said in a follow-up email!

The only thing I think is maybe 10% shady, is the 2-year mandatory extension, I can live with it... but I've been out of contract for a long time, and this might screw me if I want to upgrade to the Droid or the HD2 in the future at the discounted price. OH WELL, I can't complain to be honest!

cloudn9ne · #6 (**permalink**) 11-27-2009, 10:05 PM

If anyone else is interested in trying you should call verizon tech support and state that you would like to switch to a verizon phone and ask what your options are. If they offer you a verizon tp state it does not have enough ram to function as you are accustomed to and if they offer you a diamond state you require a physical keyboard. I did a *228 before I called and they said it looked like I knew what I was doing to trouble shoot my phone. Also state you did a hard reset and explain the steps you followed. I did not even have to haggle to get my TP2 it was offered up front even with alltel touch pros in stock. Hope this helps.