Quote:
Originally Posted by cassith
Honestly(and I don't mean to pop your happy bubble!), you should have called CS many many times until they made this situation right for you and NOT get sucked back into contract. They always try to push customers who don't know any better into something that can be totally avoided and it's totally wrong. They tried the same crap w/me; my TP1 was finally replaced with a Tour but not before they added very slyly, "We can send that out to you but we will have to extend your contract." I pretty much said that is NOT happening, there is no reason to do that, and she dropped the subject without argument. It may still be ok to try and ratify that if you don't want to be in a contract ?
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THAT'S IT! I am kind of upset now... I don't want to exaggerate,
but I literally feel a little sick to my stomach after reading that! I KNEW in my gut something was wrong with this!!
"We'll make it right for you... and we'll shove another 2 year's of your life down your throat!!"
SHADY!!! I am going to email Customer Service since my phone has already shipped, what do I have to lose?
- What is the best way, wording, I can use in my email to explain I don't want to be forced into a contract since I was already forced into Verizon from Alltel, and I don't appreciate their unwillingness to simply correct the problem without slyly making me sign over 2 more years on a contract that I never asked for?
Thanks for your help!!!