VZW replacing TP1 with TP2!

[HTC Touch-Pro]

Originally Posted by cassith

Honestly(and I don't mean to pop your happy bubble!), you should have called CS many many times until they made this situation right for you and NOT get sucked back into contract. They always try to push customers who don't know any better into something that can be totally avoided and it's totally wrong. They tried the same crap w/me; my TP1 was finally replaced with a Tour but not before they added very slyly, "We can send that out to you but we will have to extend your contract." I pretty much said that is NOT happening, there is no reason to do that, and she dropped the subject without argument. It may still be ok to try and ratify that if you don't want to be in a contract ?

THAT'S IT! I am kind of upset now... I don't want to exaggerate, but I literally feel a little sick to my stomach after reading that! I KNEW in my gut something was wrong with this!!

"We'll make it right for you... and we'll shove another 2 year's of your life down your throat!!"

SHADY!!! I am going to email Customer Service since my phone has already shipped, what do I have to lose?

- What is the best way, wording, I can use in my email to explain I don't want to be forced into a contract since I was already forced into Verizon from Alltel, and I don't appreciate their unwillingness to simply correct the problem without slyly making me sign over 2 more years on a contract that I never asked for?

Thanks for your help!!!

[KillAByteZ]

Originally Posted by cassith

Honestly(and I don't mean to pop your happy bubble!), you should have called CS many many times until they made this situation right for you and NOT get sucked back into contract. They always try to push customers who don't know any better into something that can be totally avoided and it's totally wrong. They tried the same crap w/me; my TP1 was finally replaced with a Tour but not before they added very slyly, "We can send that out to you but we will have to extend your contract." I pretty much said that is NOT happening, there is no reason to do that, and she dropped the subject without argument. It may still be ok to try and ratify that if you don't want to be in a contract ?

And quite frankly, The TP2,IMO, is not worth another 2 yrs on your contract. What if HD2 finally hits VZW in 2 months or any time beginning next year, who knows, but Your goin to be stuck with your TP2 unless you pay full retail for another phone.

[HTC Touch-Pro]

Originally Posted by KillAByteZ

And quite frankly, The TP2,IMO, is not worth another 2 yrs on your contract. What if HD2 finally hits VZW in 2 months or any time beginning next year, who knows, but Your goin to be stuck with your TP2 unless you pay full retail for another phone.

I'm not going to need a prescription to get sleep at night or anything from this, but I am truly upset with the situation after getting some feedback. I went through A LOT OF AGGRAVATION that was fairly and objectively Verizon's fault; and they "solve" my problem by basically mandating I sign a contract in blood, after I've been out of contract for a long time!

That's like saying... "I'm sorry I wrecked into your car, my insurance company will definitely take care of that, as long as you buy a policy with them for future auto-coverage."

WTF!!!!?????

[HTC Touch-Pro]

Here is what I just emailed Verizon:

"Hello,

Recently a member of Customer Service agreed to replace my HTC device after weeks of ongoing non-inventory and repeated confusion, which I was very thankful for; the phone should be arriving this week. However, as a stated stipulation I failed to truly realize the implications of at the time, I was forced into a new 2yr contract with Verizon. I have been out of contract for quite some time, and had already been migrated over to Verizon as a result of the merger outside of my control, and was merely receiving a replacement for a device that was still under factory warranty - I had been trying to get the correct replacement for quite some time and gone through several steps to do so.

I wanted to express my discomfort and respectful dissatisfaction with the subtle and stealthy method of the attached contract extension clause I was told I had to abide by in order to receive customer service. I honestly do not believe receiving fair customer service concerning a phone replacement is just-cause for an automatic mandatory contract signing. If I could candidly express my feelings through an example, it would be like wrecking into someone with my car, and informing them my auto coverage would take care of their needed repairs, as long as they became a customer of that policy provider for future coverage.

I will leave the decision in the hands of the Verizon Management, but I would feel very mislead and exploited if I didn't at least share my feelings on this matter. I have no intentions of going to any other cellular carrier in the future, and am actually considering upgrading down the road, as I always did with Alltel; I just personally don't believe in the overall handling of the situation. I am sincerely hopeful that Verizon will please see eye to eye with me on this matter, and allow me to remain a customer, without the need to sign a contract in order to receive mutually satisfactory support.

Thank you very much for your thoughtful consideration"

[diveman]

the rep i spoke with was awesome. i had a refurb sent to me that the slider was messed up on. anyway i was calm and polite. i told her i had a rash of trouble with the phone. i was on my 6th. she said she had dealt with a lot of touch pro returns. i made mention that sprint was replacing touch pros with tp2's due to so many returns. she told me that was exactly what she was doing. that was yesterday. fedex says it will be delivered on tuesday. i guess it depends alot on the rep you get and i firmly believe that the way you speak with them goes a long way with how much they are willing to help. im a restaurant manager and i know i always will go one extra for the complaint done sincerely and nicely and am reluctant to help the douche with a raised voice and an attitude problem. of course there are always exceptions to every rule.

[HTC Touch-Pro]

Originally Posted by diveman

the rep i spoke with was awesome. i had a refurb sent to me that the slider was messed up on. anyway i was calm and polite. i told her i had a rash of trouble with the phone. i was on my 6th. she said she had dealt with a lot of touch pro returns. i made mention that sprint was replacing touch pros with tp2's due to so many returns. she told me that was exactly what she was doing. that was yesterday. fedex says it will be delivered on tuesday. i guess it depends alot on the rep you get and i firmly believe that the way you speak with them goes a long way with how much they are willing to help. im a restaurant manager and i know i always will go one extra for the complaint done sincerely and nicely and am reluctant to help the douche with a raised voice and an attitude problem. of course there are always exceptions to every rule.

Absolutely! At the end of the day, they are obviously people who have to sit in front of a computer for hours on end and answer phone calls from angry people, all they want to do is move onto the next call and clock out like the rest of us.

My Touch Pro 2 (Verizon) will also be here Tuesday according to the FedEx tracking on their website.

[diveman]

Originally Posted by HTC Touch-Pro

Here is what I just emailed Verizon:

"Hello,

Recently a member of Customer Service agreed to replace my HTC device after weeks of ongoing non-inventory and repeated confusion, which I was very thankful for; the phone should be arriving this week. However, as a stated stipulation I failed to truly realize the implications of at the time, I was forced into a new 2yr contract with Verizon. I have been out of contract for quite some time, and had already been migrated over to Verizon as a result of the merger outside of my control, and was merely receiving a replacement for a device that was still under factory warranty - I had been trying to get the correct replacement for quite some time and gone through several steps to do so.

I wanted to express my discomfort and respectful dissatisfaction with the subtle and stealthy method of the attached contract extension clause I was told I had to abide by in order to receive customer service. I honestly do not believe receiving fair customer service concerning a phone replacement is just-cause for an automatic mandatory contract signing. If I could candidly express my feelings through an example, it would be like wrecking into someone with my car, and informing them my auto coverage would take care of their needed repairs, as long as they became a customer of that policy provider for future coverage.

I will leave the decision in the hands of the Verizon Management, but I would feel very mislead and exploited if I didn't at least share my feelings on this matter. I have no intentions of going to any other cellular carrier in the future, and am actually considering upgrading down the road, as I always did with Alltel; I just personally don't believe in the overall handling of the situation. I am sincerely hopeful that Verizon will please see eye to eye with me on this matter, and allow me to remain a customer, without the need to sign a contract in order to receive mutually satisfactory support.

Thank you very much for your thoughtful consideration"

thats a great response and i bet they will take care of you.

[HTC Touch-Pro]

Thanks a lot Diveman! I hope so... the point is, I'm actually going to end up buying a new phone down the road anyways like I wrote, so they end up making more $$, haha! Thanks again..........

[jimk16]

after 6 touch pro's (now on my 7th) they continue to tell me they DO NOT replace one phone with a different one under any circumstances... and that it was something they used to do but stopped. i followed word for word the first post in vain and idk atleast the new one is working (for now) after 1 day

[KillAByteZ]

Called VZW cause I was havin problems with my replacement that i received the day before thanksgivin. Just told the tech about my phone and she said ok I can get it replaced with touch pro2 or a diamond. She put me on hold and came back sayin that my order was processed and should see my TP2 on thursday!!