VZW replacing TP1 with TP2!

[cloudn9ne]

I was having some issues with my Alltel TP1 and decided to call Verizon to see if i could get another refurb. I talked to the rep and he asked if I would be interested in switching over to a Verizon phone. I asked what my options were and was offered a Verizon TP2 or Imagio or I could get an Alltel TP1 or diamond. Of course I choose the TP2 and got a NIB TP2 a few days later.

[HTC Touch-Pro]

Originally Posted by cloudn9ne

I was having some issues with my Alltel TP1 and decided to call Verizon to see if i could get another refurb. I talked to the rep and he asked if I would be interested in switching over to a Verizon phone. I asked what my options were and was offered a Verizon TP2 or Imagio or I could get an Alltel TP1 or diamond. Of course I choose the TP2 and got a NIB TP2 a few days later.

If only my life worked like this... I could be enjoying quite the Christmas present!!!

Wish I had that sorta' luck... in stead I get sent to pay for my own replacement parts, and get downgraded to Verizon phone with less RAM.

[ken52787]

Submit your story to http://consumerist.com. It sounds like an EECB (executive email carpet bomb) could get something in motion.

[HTC Touch-Pro]

Originally Posted by ken52787

Submit your story to http://consumerist.com. It sounds like an EECB (executive email carpet bomb) could get something in motion.

Hi, were you referring to my story or the OP's? Never heard of an EECB... anyway, thanks

[HTC Touch-Pro]

Just got an email from Verizon with FedEx tracking number!! I will have a TP2 in hand by Tuesday at the latest!!

I know there is another sub-forum dedicated to the TP2 which I'll be transitioing to, but I wanted to ask here first: Can anyone list for me, or point me to a good resource of the improvements and differences between the TP1 and TP2? Aside from FM Radio, Built-in 3.5 headphone jack, larger/better screen, and a re-vamped keyboard layout and increased RAM, is there anything worth noting that I can get some use out of? THANKS A LOT

[cassith]

Honestly(and I don't mean to pop your happy bubble!), you should have called CS many many times until they made this situation right for you and NOT get sucked back into contract. They always try to push customers who don't know any better into something that can be totally avoided and it's totally wrong. They tried the same crap w/me; my TP1 was finally replaced with a Tour but not before they added very slyly, "We can send that out to you but we will have to extend your contract." I pretty much said that is NOT happening, there is no reason to do that, and she dropped the subject without argument. It may still be ok to try and ratify that if you don't want to be in a contract ?

[HTC Touch-Pro]

Originally Posted by cassith

Honestly(and I don't mean to pop your happy bubble!), you should have called CS many many times until they made this situation right for you and NOT get sucked back into contract. They always try to push customers who don't know any better into something that can be totally avoided and it's totally wrong. They tried the same crap w/me; my TP1 was finally replaced with a Tour but not before they added very slyly, "We can send that out to you but we will have to extend your contract." I pretty much said that is NOT happening, there is no reason to do that, and she dropped the subject without argument. It may still be ok to try and ratify that if you don't want to be in a contract ?

THAT'S IT! I am kind of upset now... I don't want to exaggerate, but I literally feel a little sick to my stomach after reading that! I KNEW in my gut something was wrong with this!!

"We'll make it right for you... and we'll shove another 2 year's of your life down your throat!!"

SHADY!!! I am going to email Customer Service since my phone has already shipped, what do I have to lose?

- What is the best way, wording, I can use in my email to explain I don't want to be forced into a contract since I was already forced into Verizon from Alltel, and I don't appreciate their unwillingness to simply correct the problem without slyly making me sign over 2 more years on a contract that I never asked for?

Thanks for your help!!!

[KillAByteZ]

Originally Posted by cassith

Honestly(and I don't mean to pop your happy bubble!), you should have called CS many many times until they made this situation right for you and NOT get sucked back into contract. They always try to push customers who don't know any better into something that can be totally avoided and it's totally wrong. They tried the same crap w/me; my TP1 was finally replaced with a Tour but not before they added very slyly, "We can send that out to you but we will have to extend your contract." I pretty much said that is NOT happening, there is no reason to do that, and she dropped the subject without argument. It may still be ok to try and ratify that if you don't want to be in a contract ?

And quite frankly, The TP2,IMO, is not worth another 2 yrs on your contract. What if HD2 finally hits VZW in 2 months or any time beginning next year, who knows, but Your goin to be stuck with your TP2 unless you pay full retail for another phone.

[HTC Touch-Pro]

Originally Posted by KillAByteZ

And quite frankly, The TP2,IMO, is not worth another 2 yrs on your contract. What if HD2 finally hits VZW in 2 months or any time beginning next year, who knows, but Your goin to be stuck with your TP2 unless you pay full retail for another phone.

I'm not going to need a prescription to get sleep at night or anything from this, but I am truly upset with the situation after getting some feedback. I went through A LOT OF AGGRAVATION that was fairly and objectively Verizon's fault; and they "solve" my problem by basically mandating I sign a contract in blood, after I've been out of contract for a long time!

That's like saying... "I'm sorry I wrecked into your car, my insurance company will definitely take care of that, as long as you buy a policy with them for future auto-coverage."

WTF!!!!?????

[HTC Touch-Pro]

Here is what I just emailed Verizon:

"Hello,

Recently a member of Customer Service agreed to replace my HTC device after weeks of ongoing non-inventory and repeated confusion, which I was very thankful for; the phone should be arriving this week. However, as a stated stipulation I failed to truly realize the implications of at the time, I was forced into a new 2yr contract with Verizon. I have been out of contract for quite some time, and had already been migrated over to Verizon as a result of the merger outside of my control, and was merely receiving a replacement for a device that was still under factory warranty - I had been trying to get the correct replacement for quite some time and gone through several steps to do so.

I wanted to express my discomfort and respectful dissatisfaction with the subtle and stealthy method of the attached contract extension clause I was told I had to abide by in order to receive customer service. I honestly do not believe receiving fair customer service concerning a phone replacement is just-cause for an automatic mandatory contract signing. If I could candidly express my feelings through an example, it would be like wrecking into someone with my car, and informing them my auto coverage would take care of their needed repairs, as long as they became a customer of that policy provider for future coverage.

I will leave the decision in the hands of the Verizon Management, but I would feel very mislead and exploited if I didn't at least share my feelings on this matter. I have no intentions of going to any other cellular carrier in the future, and am actually considering upgrading down the road, as I always did with Alltel; I just personally don't believe in the overall handling of the situation. I am sincerely hopeful that Verizon will please see eye to eye with me on this matter, and allow me to remain a customer, without the need to sign a contract in order to receive mutually satisfactory support.

Thank you very much for your thoughtful consideration"