VZW replacing TP1 with TP2!

[Straitup27]

Originally Posted by jimk16

after 6 touch pro's (now on my 7th) they continue to tell me they DO NOT replace one phone with a different one under any circumstances... and that it was something they used to do but stopped. i followed word for word the first post in vain and idk atleast the new one is working (for now) after 1 day

keep calling till they you find a rep that mentions it like the post beneath, i have been told 2 times that after 3 replacements that its vzw policy to upgrade you after 3rd replacement by either supplying you with either a equal or next upgradeable device with same capabilities

Originally Posted by KillAByteZ

Called VZW cause I was havin problems with my replacement that i received the day before thanksgivin. Just told the tech about my phone and she said ok I can get it replaced with touch pro2 or a diamond. She put me on hold and came back sayin that my order was processed and should see my TP2 on thursday!!

how many had you replaced??

[KillAByteZ]

I've had 3 replacements and 2 right after the other. When I called CS, the lady mentioned that I had other options and gave me the number for tech support. I called TS and the lady right away made the TP2 order. she didnt ask many questions and sounded like she wasn't surprised at all. She, very calmy, told me i could either switch to the vzw diamond or Tp2. But she never even mentioned the Vzw TP. So i should see my tp2 on thursday arrivin via FedEx.
The CS lady also said that the ALLTEL TPs are runnin out.

[HTC Touch-Pro]

BOOYAH - TP2 came in the mail this week, brand new, and I was finally able to snap some pictures of all 3 models side by side

JUST activated the phone yesterday... loving it so far! Downloaded Opera10 beta2 a few minutes ago and thinking about installing Mighty Rom Winmo 6.5 from 11/25! Thanks for the free phone Verizon

Pics attached

[puff601]

yep 3 replacements and they have to offer you a different model, its in their policy. its sprints policy also =)

[HTC Touch-Pro]

Originally Posted by puff601

yep 3 replacements and they have to offer you a different model, its in their policy. its sprints policy also =)

I only had one replacement, but my story had a different set of circumstances altogether. At any rate, I sure am loving my finger candy known as the TP2!

One thing I am confused about... is the pre-installed USB Internet Tethering on the TP2 isn't working. It says "End Data Call First" every time I hit "Start" under the connection sharing menu; even after multiple soft resets. I am actually using the 3G to USB feature in the WMWifiRouter program trial I am using - which works like a charm!

[jrodizzkool01]

My touch pro's keyboard has been acting up for the past month and yesterday it finally died. It's my 3rd replacement of the phone already so im going to Verizon today and praying that they'll give me an exchange. If that doesnt work Ill call customer service and see if they can do anything. Wish me luck!

[schoust]

All I know is I am on my third TP1# and I can not wait until the second year is up! This thing has the capabilities that I need for sure but it is Dog slow! I was told yesterday that my issue was that I had not revised the software so I went and tried the rom flash and ended up with a BRICK for my troubles! Then they tried to blame me for not doing the procedure right! Personal I think they should be doing any software revisions and not the customer. I sure wish I saw this thread before I spoke with them I would have tried the same thing......

[Straitup27]

Originally Posted by jrodizzkool01

My touch pro's keyboard has been acting up for the past month and yesterday it finally died. It's my 3rd replacement of the phone already so im going to Verizon today and praying that they'll give me an exchange. If that doesnt work Ill call customer service and see if they can do anything. Wish me luck!

i would do it over the phone,way less hassle.both the ones i've had replaced has been over the phone and getting ready to call about a third cause this one locks up while charging overnight, in store they are gonna want to take it apart and ect. and all that other blah blah blah,i simply let verizon know that i can't afford to waste 2 hrs of my day in a store for them to take apart and tell me what i already know,they know full well these keyboards are crap and i think you will have better results over the phone

[HTC Touch-Pro]

Originally Posted by schoust

All I know is I am on my third TP1# and I can not wait until the second year is up! This thing has the capabilities that I need for sure but it is Dog slow! I was told yesterday that my issue was that I had not revised the software so I went and tried the rom flash and ended up with a BRICK for my troubles! Then they tried to blame me for not doing the procedure right! Personal I think they should be doing any software revisions and not the customer. I sure wish I saw this thread before I spoke with them I would have tried the same thing......

Don't give up... it only took me 3 emails (I never even had to waste time on the phone) to get a brand new boxed TP2!

Hopefully someone will be able to share with me how to use the USB to PC internet tethering program that comes with the phone, I've been having problems with it, getting the error code "End Data Call"

[Straitup27]

Originally Posted by HTC Touch-Pro

Don't give up... it only took me 3 emails (I never even had to waste time on the phone) to get a brand new boxed TP2!

Hopefully someone will be able to share with me how to use the USB to PC internet tethering program that comes with the phone, I've been having problems with it, getting the error code "End Data Call"

have you unlocked it and flashed a custom rom??? 95% of custom roms have that issue fixed, u may wanna check the paperclips by the threads in the rhodium forum to see if there is a simple .cab fix posted