Quote:
Originally Posted by jimk16
after 6 touch pro's (now on my 7th) they continue to tell me they DO NOT replace one phone with a different one under any circumstances... and that it was something they used to do but stopped. i followed word for word the first post in vain and idk atleast the new one is working (for now) after 1 day
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keep calling till they you find a rep that mentions it like the post beneath, i have been told 2 times that after 3 replacements that its vzw policy to upgrade you after 3rd replacement by either supplying you with either a equal or next upgradeable device with same capabilities
Quote:
Originally Posted by KillAByteZ
Called VZW cause I was havin problems with my replacement that i received the day before thanksgivin. Just told the tech about my phone and she said ok I can get it replaced with touch pro2 or a diamond. She put me on hold and came back sayin that my order was processed and should see my TP2 on thursday!!
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how many had you replaced??