VZW replacing TP1 with TP2!

[diveman]

the rep i spoke with was awesome. i had a refurb sent to me that the slider was messed up on. anyway i was calm and polite. i told her i had a rash of trouble with the phone. i was on my 6th. she said she had dealt with a lot of touch pro returns. i made mention that sprint was replacing touch pros with tp2's due to so many returns. she told me that was exactly what she was doing. that was yesterday. fedex says it will be delivered on tuesday. i guess it depends alot on the rep you get and i firmly believe that the way you speak with them goes a long way with how much they are willing to help. im a restaurant manager and i know i always will go one extra for the complaint done sincerely and nicely and am reluctant to help the douche with a raised voice and an attitude problem. of course there are always exceptions to every rule.

[HTC Touch-Pro]

Originally Posted by diveman

the rep i spoke with was awesome. i had a refurb sent to me that the slider was messed up on. anyway i was calm and polite. i told her i had a rash of trouble with the phone. i was on my 6th. she said she had dealt with a lot of touch pro returns. i made mention that sprint was replacing touch pros with tp2's due to so many returns. she told me that was exactly what she was doing. that was yesterday. fedex says it will be delivered on tuesday. i guess it depends alot on the rep you get and i firmly believe that the way you speak with them goes a long way with how much they are willing to help. im a restaurant manager and i know i always will go one extra for the complaint done sincerely and nicely and am reluctant to help the douche with a raised voice and an attitude problem. of course there are always exceptions to every rule.

Absolutely! At the end of the day, they are obviously people who have to sit in front of a computer for hours on end and answer phone calls from angry people, all they want to do is move onto the next call and clock out like the rest of us.

My Touch Pro 2 (Verizon) will also be here Tuesday according to the FedEx tracking on their website.

[diveman]

Originally Posted by HTC Touch-Pro

Here is what I just emailed Verizon:

"Hello,

Recently a member of Customer Service agreed to replace my HTC device after weeks of ongoing non-inventory and repeated confusion, which I was very thankful for; the phone should be arriving this week. However, as a stated stipulation I failed to truly realize the implications of at the time, I was forced into a new 2yr contract with Verizon. I have been out of contract for quite some time, and had already been migrated over to Verizon as a result of the merger outside of my control, and was merely receiving a replacement for a device that was still under factory warranty - I had been trying to get the correct replacement for quite some time and gone through several steps to do so.

I wanted to express my discomfort and respectful dissatisfaction with the subtle and stealthy method of the attached contract extension clause I was told I had to abide by in order to receive customer service. I honestly do not believe receiving fair customer service concerning a phone replacement is just-cause for an automatic mandatory contract signing. If I could candidly express my feelings through an example, it would be like wrecking into someone with my car, and informing them my auto coverage would take care of their needed repairs, as long as they became a customer of that policy provider for future coverage.

I will leave the decision in the hands of the Verizon Management, but I would feel very mislead and exploited if I didn't at least share my feelings on this matter. I have no intentions of going to any other cellular carrier in the future, and am actually considering upgrading down the road, as I always did with Alltel; I just personally don't believe in the overall handling of the situation. I am sincerely hopeful that Verizon will please see eye to eye with me on this matter, and allow me to remain a customer, without the need to sign a contract in order to receive mutually satisfactory support.

Thank you very much for your thoughtful consideration"

thats a great response and i bet they will take care of you.

[HTC Touch-Pro]

Thanks a lot Diveman! I hope so... the point is, I'm actually going to end up buying a new phone down the road anyways like I wrote, so they end up making more $$, haha! Thanks again..........

[jimk16]

after 6 touch pro's (now on my 7th) they continue to tell me they DO NOT replace one phone with a different one under any circumstances... and that it was something they used to do but stopped. i followed word for word the first post in vain and idk atleast the new one is working (for now) after 1 day

[KillAByteZ]

Called VZW cause I was havin problems with my replacement that i received the day before thanksgivin. Just told the tech about my phone and she said ok I can get it replaced with touch pro2 or a diamond. She put me on hold and came back sayin that my order was processed and should see my TP2 on thursday!!

[Straitup27]

Originally Posted by jimk16

after 6 touch pro's (now on my 7th) they continue to tell me they DO NOT replace one phone with a different one under any circumstances... and that it was something they used to do but stopped. i followed word for word the first post in vain and idk atleast the new one is working (for now) after 1 day

keep calling till they you find a rep that mentions it like the post beneath, i have been told 2 times that after 3 replacements that its vzw policy to upgrade you after 3rd replacement by either supplying you with either a equal or next upgradeable device with same capabilities

Originally Posted by KillAByteZ

Called VZW cause I was havin problems with my replacement that i received the day before thanksgivin. Just told the tech about my phone and she said ok I can get it replaced with touch pro2 or a diamond. She put me on hold and came back sayin that my order was processed and should see my TP2 on thursday!!

how many had you replaced??

[KillAByteZ]

I've had 3 replacements and 2 right after the other. When I called CS, the lady mentioned that I had other options and gave me the number for tech support. I called TS and the lady right away made the TP2 order. she didnt ask many questions and sounded like she wasn't surprised at all. She, very calmy, told me i could either switch to the vzw diamond or Tp2. But she never even mentioned the Vzw TP. So i should see my tp2 on thursday arrivin via FedEx.
The CS lady also said that the ALLTEL TPs are runnin out.

[HTC Touch-Pro]

BOOYAH - TP2 came in the mail this week, brand new, and I was finally able to snap some pictures of all 3 models side by side

JUST activated the phone yesterday... loving it so far! Downloaded Opera10 beta2 a few minutes ago and thinking about installing Mighty Rom Winmo 6.5 from 11/25! Thanks for the free phone Verizon

Pics attached

[puff601]

yep 3 replacements and they have to offer you a different model, its in their policy. its sprints policy also =)