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Re: VZW replacing TP1 with TP2!
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Not much of a ppcgeeker but I have a tf3d themes thread on xda http://forum.xda-developers.com/showthread.php?t=541113
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Re: VZW replacing TP1 with TP2!
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![]() Here is what I just wrote to Verizon's Customer Service (through an email chain I have going with them now that is 6 replies deep between the two of us): Good afternoon, Upon trying to activate my factory-warranty replacement HTC Touch Pro (Verizon model) I received via FedEx this week, I was prompted with a recorded message: "Programming this phone may alter your terms and conditions with Asurion - to continue, please stay on the line." I hung up before programming was completed, because when activating the factory-warranty replacement Motorola Q9c this week, that message was never given. I think this problem might be a result of my Alltel Touch-Pro being replaced with a Verizon Touch-Pro, although it shouldn't matter since both replacement phones are factory replacements, and not insurance related claims at all. I would like to request an explanation of this, and also be reassured that my insurance will not be affected in any way as a result of activating any warranty replacement phone please. Also, I would like to mail back the sent factory-warranty replacement Verizon HTC Touch Pro, and have it exchanged with an Alltel Touch Pro, since the Verizon model has a greatly reduced RAM memory; I respectfully believe it is only fair to have a phone replaced with the same model, without sacrificing functionality or hardware abilities/RAM memory. Thank you very much ------------------------------------------------------------------------------------------------------ PS: I am attaching an image of what I have on my hands now, lol Last edited by HTC Touch-Pro; 11-26-2009 at 08:32 PM. |
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Re: VZW replacing TP1 with TP2!
I was having some issues with my Alltel TP1 and decided to call Verizon to see if i could get another refurb. I talked to the rep and he asked if I would be interested in switching over to a Verizon phone. I asked what my options were and was offered a Verizon TP2 or Imagio or I could get an Alltel TP1 or diamond. Of course I choose the TP2 and got a NIB TP2 a few days later.
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Re: VZW replacing TP1 with TP2!
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Wish I had that sorta' luck... in stead I get sent to pay for my own replacement parts, and get downgraded to Verizon phone with less RAM. |
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Re: VZW replacing TP1 with TP2!
Here is my latest e-mail (just written this morning at 8am EST)
.... FINGERS CROSSED!!! (Read last couple sentences, haha! I REALLY tried to go over-the-top) ------------------------------------------------------------- Thank you for your e-mail. Now that the Touch Pro is being replaced with like-model from Alltel, you mentioned that you do not stock the back-plate; as was also the case on the Verizon Touch Pro that was sent out to me. Since I have already packaged and sent my previous Alltel Touch Pro in the prepaid box, how am I to receive a back-plate for this phone? Also, why was my original message not included in this reply as was the case with all correspondence before? My concerns about the automated voice-prompt regarding Asurion being possibly changed when I called in to program the Verizon Touch Pro were not addressed; I wanted to make sure before activating/programming any replacement phone that my terms and conditions would not be changed or affected at all with Asurion, because this replacement is a factory warranty replacement and should be noted and fulfilled as such, unassociated with Asurion or insurance-claim of any kind.
I understand and truly appreciate your attempt to make this situation right by replacing my Alltel Touch Pro, with an Alltel Touch Pro - but the repeat issue of not having the back plate in stock, and now possibly having to prolong the service and hardware issues I have been facing for quite some time, coupled with the hoops I have already jumped through and disappointments I have suffered, I honestly cannot go without a complete functional phone any longer. Using this device primarily as a business tool, and having to heavily rely on it for appointments, web-searching, client correspondence, and GPS routing to appointments for my small business operation, I would like to make a request to be upgraded to the Verizon Touch Pro 2. *The TP2 being a Verizon phone will make my transition complete, allow me to take advantage of all the Windows Mobile tools I am used to and desperately need, and will put an immediate end to the back-and-forth ship/ship-back of these devices that are being sent, not in stock, missing pieces, or necessitate my time and resources to purchase parts on my own and wait to be credited for the purchase price etc. I very sincerely believe this option would not only solve this entire situation instantly, but would also leave me with an absolute sense of satisfaction and would erase the previous weeks of sub-par support, and set a new solid foundation for being a pleased and loyal Verizon customer into the future. Thank you so much for your time and consideration of my request, as a customer I humbly and wholly believe it would be the perfect resolution |
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Re: VZW replacing TP1 with TP2!
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HTC ThunderBolt
Perfect Storm ROM by chingy51o & Team Mik Rooted / S-Off |
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