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Re: Sprint replacing Touch Pro with Touch Pro 2!
did they tell u that u was getting tp2 or just send it to yall cuz i went today and they said replacement tp nothing about tp2
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Re: Sprint replacing Touch Pro with Touch Pro 2!
When I did it they told me exactly what I was getting and gave me the order sheet. If they did not mention it, I would not expect it.
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Re: Sprint replacing Touch Pro with Touch Pro 2!
they usually tell you what you're getting. if you don't hear it, it won't happen.
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Re: Sprint replacing Touch Pro with Touch Pro 2!
yeah the dude told me right there and then that he was going to hook us up with bnib touch pro2s they arrived the next day to my house...
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Re: Sprint replacing Touch Pro with Touch Pro 2!
I tried all day today, my phone quick working overnight and 2 techs at 2 seperate stores told me to have Sprint send me a TP2 in place of my TP. Sprint is sending me another TP. I even spoke to retentions and the dude told me I should've taken the Treo Pro that was offered because it was such a great phone. I asked if he was going to credit the $200 price difference to my account and he said no because they work off retail price and contract price. Unfortunately I figure what I paid instead of retail. I guess I don't think right.
The last tech I spoke with was cool and gave me a phone to use until Sprint sent me a replacement that I'll eventually send back. I will be a return customer for him even though he is 1hr and 15min away. |
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Re: Sprint replacing Touch Pro with Touch Pro 2!
@ jason25, keep trying different reps. the right one will come along, trust me. i found it easier having tech support note my account, then going to the sprint store. a tp2 was ordered from the store, mainly because of the notes on my account. but as you can see, there are several ways of doing this lol!
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Re: Sprint replacing Touch Pro with Touch Pro 2!
You think that's bad? There's only 4 corporate sprint stores in my state (3 ASCs and 1 replacements by mail) and no third party repair center. I haven't had any luck here since this came up.
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