Sprint replacing Touch Pro with Touch Pro 2!

[aven_soulgazer]

I was told in store that Sprint would reimburse me for going through Assurion. The CS I just talked to on the phone said he'd never heard of Sprint doing that.

I'm in the same situation for going to a corporate store, or any store with repair, the closest is 40 miles from me so telling me to go to a store every time is quite frustrating. I had to have at least 8 store replacements on my Vogue. I went Assurion and they sent me a Touch Pro and I got it Monday.

Right out of the box it was barely getting any reception. Where my vogue kept about 3-4 bars of EVDO, never 1x unless on the phone, and never roamed. I received the phone at work, went between one bar of EVDO, 1x, roaming, and then drop all signal. I got home I was getting one bar of EVDO, 1x and roaming. I called sprint and went through their steps. Hard reset the phone a couple of times, went into the ## menu and reset the data profile a couple of times. Redid the programming, set the roaming option to Sprint only, peaked at two bars after a call tonight. Lady told me to call back if it doesn't get any better.

Phone froze on me so I had to pop the battery. Phone didn't want to turn back on and had to remove and reinsert the battery a couple of times for it to come on. Then I was getting 0 bars but it says EVDO. I called back and the guy I talked to told me I had to call assurion, made notes and hung up. Turns out it was 5 minutes until they closed.

Called insurance and they said they could mail me a label and I'd send back the current phone and when they got it and processed it, they would send me another one. I double checked that it would be another Touch Pro and told them to make a note and I'd try the Sprint store as I use my phone for business and can't go a day without it, and definitely not a week or what not.

Guess I'll be heading to the store tomorrow. I just have a couple of questions.

One night, with a very important conversation, I had at least 10 dropped calls in 5 minutes. More of the night was spent calling back than actually talking. My old phone would drop a call every once in a while. Is there anything they can check with signal? I'll be going into a bigger town with better coverage, I'm afraid they'll tell me it is just fine.

It's only really overheated that one night that I had all the dropped calls. It gets warm but not that bad, but not sure how warm is acceptable or what is too hot. It does quit charging sometimes, I assume from heat.

It has completely frozen twice. It has turned itself off three times randomly when I've opened up the keyboard. It has turned itself off once in my pocket.

Sometimes when typing on the keyboard no text shows up. Not just lag, but nothing. I can let it sit and it never shows up. As soon as I close the keyboard though the text will show up.

I also get bad lag. The text messaging says I have texts even after reading them, have to cycle through them slowly on the touchflo screen for it to clear, sometimes sent messages are shown as unread texts. Sometimes the keys (like directional, home, back, talk, end) don't work without touching the screen first. Sometimes it's the opposite where I have to use the keys before the screen works for touch. Sometimes I click on the start menu and try to use the directional keys and it controls the touchflo that's behind the start menu. I used the enter/center button once and it started playing music after opening the programs menu. It confused me for a few moments.

I understand the unread texts is a common problem with the rom. I'm pretty sure everything in the last paragraph/run on is probably problems with the rom.

So my questions are, how much of that info should I tell them about? If they are random, unpredictable, sporadic things will they just tell me there is nothing they can do? This store knows me from all my issues with the Vogue/Touch so I'm not sure how they'll treat me with this phone.

Any suggestions? Thank you all

Edit: I started reading at the beginning, not sure how far I got, then started at the end going backwards and I'm on page 200 now. I just want a working smartphone that will work with my sero plan. So just wanting to know how to get them to fix it or replace it. I'd like the TP2 but a working TP would be fine too.

I also have not asked CS for a TP2 or even another TP I have merely asked for troubleshooting and the only one they bother with is the signal and ignore the other problems I tell them.

[neoshi]

You have better luck with Sprint it seems. The townhouse community I live in is built with cement and lots of steel. Reception inside my house can range from 3 bars to none. If I stand directly in front of my house, I get dropped calls and roaming.

Called Sprint to ask them for a solution, and they said there's nothing they could do and the reception is fine. I sent them pictures of my roaming and one to two bars and they ignored me.

My girl goes down the block, out of our community, into another community, and her reception is worse than here. I can barely hear her on calls between our house and the other place.

Your keyboard issue is a loose or broken ribbon cable. You may notice that it starts typing again if you smoosh the keyboard into the body. Time to ask for a new keyboard or new phone (my Sprint store knows to replace just the keyboard and tape down the ribbon cable).

The overheating and freezing may have to do with the older Sprint ROM before this most recent one. They gave me another TP and the problems all went away (freezing, crashing Opera, hot to the touch during charging, etc). Some of the issues are also Windows Mobile related, so a custom ROM would help. Otherwise, with a TP2, you're just looking at the same issues with a slightly less powerful phone that has a bigger screen.

[aven_soulgazer]

Less powerful? I thought it was rated the same speed but a newer processor.

My barracks in South Carolina were concrete and steel as well. I know that issue.

That was better luck with my old phone. My new phone has no luck really. Tech support has looked at the maps and all said that I should be getting better signal. Just wondering what the store will say.

I have the newest rom I believe, 2.01.651.6. I don't plan on flashing to third party roms any time soon. I did it with my vogue, could buy one cheap as replacement if needed. And as bad luck as I've had with phones, I don't want to have to take in one with another rom on it. Two of my vogues lost use of the usb port.

I only have two stores, each between 40 and 50 miles. Only one pops up for Austin when I put in my zip. I'll have to take a closer look at their map.

I'd actually read that while I was posting.

[ehanhan]

Yeah when mine broke about a month ago one sprint rep at a store told me that they are replacing TP1's with TP2's and to mention it to Asurion when replacing my phone.

You guys are right, that isnt a good idea. They wouldn't budge. I just said the rep told me to ask, which he did.

So I got a new tp1 from asurion at least. Hopefully it breaks soon lololol

[iceturkee]

any of you people with reception issues try to get a free airave? i got one and the fees waived for 2 years because of dropped calls and low signal bars. according to sprint's map, i'm in a best coverage area. but i have a tv antenna and microwave transmitters very close to where i live.

heck, i had the same problem with their mobile broadband. i finally cancelled the line, without having to pay a termination fee because there are quite a few known issues in my area.

ask for retention and good luck with the airave.

[ehanhan]

Originally Posted by iceturkee

any of you people with reception issues try to get a free airave? i got one and the fees waived for 2 years because of dropped calls and low signal bars. according to sprint's map, i'm in a best coverage area. but i have a tv antenna and microwave transmitters very close to where i live.

heck, i had the same problem with their mobile broadband. i finally cancelled the line, without having to pay a termination fee because there are quite a few known issues in my area.

ask for retention and good luck with the airave.

Yeah I got one for free as well. I had a genuine issue, my old house got zero reception.

I found the airave to be cool but worthless if im downloading anything. I think it takes too much upload bandwidth bc my connection is the faster cable like 1/mb a sec down

[aven_soulgazer]

I live in the country where Sprint's 3g is my only form of "broadband" which really sucks for me, so no airave.

Went 40 miles to the Sprint store. Tech has it for a whole 5 minutes and comes back and tells me the signal and battery tests are fine and have to call insurance.

I'd managed an hour conversation with it last night. 8 bars of power to start with, dead after an hour and very hot. My finger tips are sore like a burn from a hot plate or such. I think that was probably from pulling the battery out of the phone. Vibrate no longer works.

Phone was fully charged when I left for the store. 40 miles with only a couple of texts, no wifi, one website pulled up, and the phone is almost half dead by the time I get there. But the battery test says it's fine.

Called Sprint, very friendly lady gets on hold with another department, puts me on hold for a while, finally comes back and says they won't do anything for me and I have to go through Assurion. Call up Assurion, finally talk to someone, tell him my issues. He forwards me on to another guy. He tells me the department I need to talk to doesn't work on the weekends and they'll call me 24 to 48 hours. I assume he means starting monday. They tell me to pull the battery out and to never put it back in because it overheated. Asked for a phone number for the department to call me at, my cell phone is my only real form of communication. Plus I have out job applications and resumes and that is my only contact number listed. I shall see what happens but I have to keep using this phone anyway. Just no long phone convo's and charging.

[aven_soulgazer]

I live in the country where Sprint's 3g is my only form of "broadband" which really sucks for me, so no airave.

Went 40 miles to the Sprint store. Tech has it for a whole 5 minutes and comes back and tells me the signal and battery tests are fine and have to call insurance.

I'd managed an hour conversation with it last night. 8 bars of power to start with, dead after an hour and very hot. My finger tips are sore like a burn from a hot plate or such. I think that was probably from pulling the battery out of the phone. Vibrate no longer works.

Phone was fully charged when I left for the store. 40 miles with only a couple of texts, no wifi, one website pulled up, and the phone is almost half dead by the time I get there. But the battery test says it's fine.

Called Sprint, very friendly lady gets on hold with another department, puts me on hold for a while, finally comes back and says they won't do anything for me and I have to go through Assurion. Call up Assurion, finally talk to someone, tell him my issues. He forwards me on to another guy. He tells me the department I need to talk to doesn't work on the weekends and they'll call me 24 to 48 hours. I assume he means starting monday. They tell me to pull the battery out and to never put it back in because it overheated. Asked for a phone number for the department to call me at, my cell phone is my only real form of communication. Plus I have out job applications and resumes and that is my only contact number listed. I shall see what happens but I have to keep using this phone anyway. Just no long phone convo's and charging.

[aven_soulgazer]

I live in the country where Sprint's 3g is my only form of "broadband" which really sucks for me, so no airave.

Went 40 miles to the Sprint store. Tech has it for a whole 5 minutes and comes back and tells me the signal and battery tests are fine and have to call insurance.

I'd managed an hour conversation with it last night. 8 bars of power to start with, dead after an hour and very hot. My finger tips are sore like a burn from a hot plate or such. I think that was probably from pulling the battery out of the phone. Vibrate no longer works.

Phone was fully charged when I left for the store. 40 miles with only a couple of texts, no wifi, one website pulled up, and the phone is almost half dead by the time I get there. But the battery test says it's fine.

Called Sprint, very friendly lady gets on hold with another department, puts me on hold for a while, finally comes back and says they won't do anything for me and I have to go through Assurion. Call up Assurion, finally talk to someone, tell him my issues. He forwards me on to another guy. He tells me the department I need to talk to doesn't work on the weekends and they'll call me 24 to 48 hours. I assume he means starting monday. They tell me to pull the battery out and to never put it back in because it overheated. Asked for a phone number for the department to call me at, my cell phone is my only real form of communication. Plus I have out job applications and resumes and that is my only contact number listed. I shall see what happens but I have to keep using this phone anyway. Just no long phone convo's and charging.

[ILMVVM2]

Does anyone know how to sync with windows 7? I installed the disc but haven't been successful syncing yet with WMDC.