Sprint replacing Touch Pro with Touch Pro 2!

[internetaffairs]

LOS ANGELES

Update:

went in sunday. they couldn't fix my phone nor did they have a comparable phone there. rep said he'd order me a TP2. said it would come on tuesday. i asked if it will be a refurb or a new one, rep said refurb.

went to pick it up today, it was BRAND NEW IN BOX!!!

PM me if you want to know which store. this was the the only store in LA that would order me a tp2. I think it just opened. had a "now open" sign lol.

[thesfactor]

Got my TP2 finally, stupid TP is going back. Should I return the phone, stylus and battery or just the phone? Please let me know...thanks.

[brokestudent12]

82 Touch Pro's later, I have a TP2

[izackary]

I was told it had to have power...but I took my 4GB SD card out! Good thing, too, since the TP2 didn't come with one.

[yonif99]

Ok, I read about 20 pages of this thread and Im still stuck. I have 400 zillion issues with my TP. The first 1 i got sucked so they right away mailed me a new one. Few mon ths lated too many issues and I had to go to the store. Basically Ive been in and out o the store for many months and its really annoying. Bottom line: Ive had one replacement, have TEP and when I called to get a TP2 they told me I can get a "Free Unprgade" and it'll cost $349. Veyr free! Or they said theyd give me another TP, i said it has soo many issues including the battery so a new one wont help, i want a TP2. She said, "I cant, the sytem wont allow it".
So I called the store ive been too (hate to drive there-45 min away+ 2 hr wait every time) and they said only option is to upgrade for $350.

So tell me, what am i doing wrong? Thanx!

[internetaffairs]

2 hour wait? I'm sure you're exaggerating.

if you have no stores that are willing to exchange your tp for a tp2 and no customer service reps that will do it for you, best bet is to keep on building up the number of replacements.

or you can keep on trying. I've notice a lot of people in the past week have been able to get their tps exchanged for tp2s, including me as well.

[yonif99]

Two times ago I went they said 1 hr. last time they said 2 hrs, I said, really 2 hours? COme on, but the guy said yeah. I came back after 1 hr 15 min,l they said still busy, cam back again at 1 hr 45 min and they made me wait about 5 in tilll they were done.

[geodude8888]

Maybe I am one of the lucky ones as I had my Treo 755P to rely on when my TP keyboard broke and I was able to wait it out till I got my TP2. I never had to wait at my local repair shop any of the 3 times I went and it is only about 2 miles from my house. I could tell a guy there remembered me as he kept giving me the evil eye when I asked for a TP
2. Each time I went I spent less and less time there. 1st time the rep looked at my phone went to the back and declared it dead. He must have noted the system. The 2nd time, the girl hit a couple of keys and was ready to order me a new phone. The last time they just asked what I wanted. Of coarse no they could never order me a TP2.

I will be mailing back my TP. I will include the battery. I don't need it at all.

Thanks everyone here who helped with the process. It began in October 2009 and ended in January 2010.

[alexandrite_june]

Originally Posted by yonif99

Ok, I read about 20 pages of this thread and Im still stuck. I have 400 zillion issues with my TP. The first 1 i got sucked so they right away mailed me a new one. Few mon ths lated too many issues and I had to go to the store. Basically Ive been in and out o the store for many months and its really annoying. Bottom line: Ive had one replacement, have TEP and when I called to get a TP2 they told me I can get a "Free Unprgade" and it'll cost $349. Veyr free! Or they said theyd give me another TP, i said it has soo many issues including the battery so a new one wont help, i want a TP2. She said, "I cant, the sytem wont allow it".
So I called the store ive been too (hate to drive there-45 min away+ 2 hr wait every time) and they said only option is to upgrade for $350.

So tell me, what am i doing wrong? Thanx!

There really isnt a right or wrong way to get a tp2 -unless your scamming! lol if they offer the tp take it lol it seems that your only on your 2nd tp and to my knowledge you dont qualify for a advance exchange.. so they wouldnt be able to offer you a tp2 or any other device for that matter.. so your most likely going to have to take another tp.. or try your luck with another store.. or upgrade to another device

[erawtik]

Iv read that 3 in 6 months and they offer a new phone. My ? is does a damage replacement count as 1 when i had to use insurance?