[aven_soulgazer]

I was told in store that Sprint would reimburse me for going through Assurion. The CS I just talked to on the phone said he'd never heard of Sprint doing that.

I'm in the same situation for going to a corporate store, or any store with repair, the closest is 40 miles from me so telling me to go to a store every time is quite frustrating. I had to have at least 8 store replacements on my Vogue. I went Assurion and they sent me a Touch Pro and I got it Monday.

Right out of the box it was barely getting any reception. Where my vogue kept about 3-4 bars of EVDO, never 1x unless on the phone, and never roamed. I received the phone at work, went between one bar of EVDO, 1x, roaming, and then drop all signal. I got home I was getting one bar of EVDO, 1x and roaming. I called sprint and went through their steps. Hard reset the phone a couple of times, went into the ## menu and reset the data profile a couple of times. Redid the programming, set the roaming option to Sprint only, peaked at two bars after a call tonight. Lady told me to call back if it doesn't get any better.

Phone froze on me so I had to pop the battery. Phone didn't want to turn back on and had to remove and reinsert the battery a couple of times for it to come on. Then I was getting 0 bars but it says EVDO. I called back and the guy I talked to told me I had to call assurion, made notes and hung up. Turns out it was 5 minutes until they closed.

Called insurance and they said they could mail me a label and I'd send back the current phone and when they got it and processed it, they would send me another one. I double checked that it would be another Touch Pro and told them to make a note and I'd try the Sprint store as I use my phone for business and can't go a day without it, and definitely not a week or what not.

Guess I'll be heading to the store tomorrow. I just have a couple of questions.

One night, with a very important conversation, I had at least 10 dropped calls in 5 minutes. More of the night was spent calling back than actually talking. My old phone would drop a call every once in a while. Is there anything they can check with signal? I'll be going into a bigger town with better coverage, I'm afraid they'll tell me it is just fine.

It's only really overheated that one night that I had all the dropped calls. It gets warm but not that bad, but not sure how warm is acceptable or what is too hot. It does quit charging sometimes, I assume from heat.

It has completely frozen twice. It has turned itself off three times randomly when I've opened up the keyboard. It has turned itself off once in my pocket.

Sometimes when typing on the keyboard no text shows up. Not just lag, but nothing. I can let it sit and it never shows up. As soon as I close the keyboard though the text will show up.

I also get bad lag. The text messaging says I have texts even after reading them, have to cycle through them slowly on the touchflo screen for it to clear, sometimes sent messages are shown as unread texts. Sometimes the keys (like directional, home, back, talk, end) don't work without touching the screen first. Sometimes it's the opposite where I have to use the keys before the screen works for touch. Sometimes I click on the start menu and try to use the directional keys and it controls the touchflo that's behind the start menu. I used the enter/center button once and it started playing music after opening the programs menu. It confused me for a few moments.

I understand the unread texts is a common problem with the rom. I'm pretty sure everything in the last paragraph/run on is probably problems with the rom.

So my questions are, how much of that info should I tell them about? If they are random, unpredictable, sporadic things will they just tell me there is nothing they can do? This store knows me from all my issues with the Vogue/Touch so I'm not sure how they'll treat me with this phone.

Any suggestions? Thank you all

Edit: I started reading at the beginning, not sure how far I got, then started at the end going backwards and I'm on page 200 now. I just want a working smartphone that will work with my sero plan. So just wanting to know how to get them to fix it or replace it. I'd like the TP2 but a working TP would be fine too.

I also have not asked CS for a TP2 or even another TP I have merely asked for troubleshooting and the only one they bother with is the signal and ignore the other problems I tell them.