Sprint replacing Touch Pro with Touch Pro 2! - Page 8

**Sporkman** · #1 (**permalink**) 10-09-2009, 12:02 PM

just got off the phone with CS retentions they told me because i have had so many replacements i would have to take my phone in to the local store and they will look @ it .....

you can see my mobo under my keypad ( home button phone keys )

S8perman · #2 (**permalink**) 10-09-2009, 12:07 PM

Print the memo and take it to the store with you...I say its worth a try.

wphend00 · #3 (**permalink**) 10-09-2009, 12:24 PM

Says UT Starcom TOUCHPRO.. that is right before I get to the final screen where it says my sprint account will be billed $119.00

gostars9 · #4 (**permalink**) 10-09-2009, 12:32 PM

My TP has all kinds of issues. I've been meaning to head into a store anyway and have them replace it for another TP. I'll try today and see what happens.

one80oneday · #5 (**permalink**) 10-09-2009, 12:53 PM

anybody havin luck without insurance? I dont have insurance but they fixed my chrome and kb about a month ago for free and Im still having issues. Do you think they will just fix it again, say im SOL, or get me a tp2?

nonstop · #6 (**permalink**) 10-09-2009, 12:53 PM

I just walked into my local Sprint repair center, explained I was on my second TP and both it and my original had issues missing calls in my house (where my Mogul never had that problem). Replacement TP2 is on it's way. I do have TEP and SERO.

wphend00 · #7 (**permalink**) 10-09-2009, 01:03 PM

Its worth a try... I guess, next week, on Monday, I will try to do it here in Louisville.
I guess it is important to try the big sprint stores and not the little ones... first.

**Sporkman** · #8 (**permalink**) 10-09-2009, 01:07 PM

UPDATE !

just got back from the repair center

will pick up my new Touch pro 2 Monday or Tuesday !!!

so after so many replacements i finally get a new model !

Brutis · #9 (**permalink**) 10-09-2009, 01:21 PM

What types of repair centers are you going to? When I do a search on sprint.com I get repair centers "by A1 Wireless" and such instead of an actual sprint store repair center. Will those work? Closest sprint store repair center is like 25 miles away.

bjtech · #10 (**permalink**) 10-09-2009, 02:02 PM

Quote:

Originally Posted by wphend00

Its worth a try... I guess, next week, on Monday, I will try to do it here in Louisville.
I guess it is important to try the big sprint stores and not the little ones... first.

Quote:

Originally Posted by Brutis

What types of repair centers are you going to? When I do a search on sprint.com I get repair centers "by A1 Wireless" and such instead of an actual sprint store repair center. Will those work? Closest sprint store repair center is like 25 miles away.

I went to a SMALL (still selling the Treo 650) "repair" store close to my house. They offered me the TP2 without me saying a word. It must be on their PC screen when the log the replacement. If a store doesn't offer it, it is probably because they are being stingy with their phones.

I had tried about 4 different times the day before to get a TP2 over the phone and got nowhere.

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