Sprint replacing Touch Pro with Touch Pro 2! - Page 7

relisted · #61 (**permalink**) 10-09-2009, 01:32 PM

go back to the tp forum. find the thread "sprint is really starting to piss me off"

i have a post in there explaining what i did

Spiderman313 · #62 (**permalink**) 10-09-2009, 01:34 PM

Anybody have any luck with this with Sprint stores in Detroit? If so which one?

relisted · #63 (**permalink**) 10-09-2009, 01:46 PM

Quote:

Originally Posted by Spiderman313

Anybody have any luck with this with Sprint stores in Detroit? If so which one?

just try calling..

bjtech · #64 (**permalink**) 10-09-2009, 02:02 PM

Quote:

Originally Posted by wphend00

Its worth a try... I guess, next week, on Monday, I will try to do it here in Louisville.
I guess it is important to try the big sprint stores and not the little ones... first.

Quote:

Originally Posted by Brutis

What types of repair centers are you going to? When I do a search on sprint.com I get repair centers "by A1 Wireless" and such instead of an actual sprint store repair center. Will those work? Closest sprint store repair center is like 25 miles away.

I went to a SMALL (still selling the Treo 650) "repair" store close to my house. They offered me the TP2 without me saying a word. It must be on their PC screen when the log the replacement. If a store doesn't offer it, it is probably because they are being stingy with their phones.

I had tried about 4 different times the day before to get a TP2 over the phone and got nowhere.

JoePuetoRico · #65 (**permalink**) 10-09-2009, 02:13 PM

mmmmmmmmmmm.... I was promised one from a rep and now they say its not in my notes I cant get that rep again I'll try going to the store !!! thanks

skeptikal · #66 (**permalink**) 10-09-2009, 02:28 PM

Ok so here is my story with all of this: I went to the advanced replacement tool and they were going to replace my TP with another refurb TP. So, I went to what I thought was my repair center. They said they were no longer a repair center and sent me across town to the new repair center. I am having keyboard and random restart issues btw. I show up at the new repair center and the girl there says they are not a repair center yet. I ask if they can just replace it. She said no. So, I call *2 and tell them my story. They send me to retention who then warm transfers me to tech support. Tech support says we can no longer send out replacements and directs me to the advanced replacement site. I tell her that I tried that and it refers me to the repair center that is not yet a repair center. She escalates the call to tier 2 tech support with a cold transfer. Not sure if it's called tier 2 or what but you know what I mean. After several minutes tier 2 tech support says they will send out a replacement TP. I said that the first rep in the store told me that I should not take a TP and that there may be a list of phones available for exchange other than the TP. TS says that that is correct and lists the phones that are available for exchange. I said I of course would like the tp2. They say they are out of stock. I then asked if i could purchase one as an upgrade. They said yes. I said well, I’ll take one of those in exchange and she said they can only replace with refurbished TP2s. So now I am on a call back status with tier 2. She will check tomorrow early if there are any in stock and call me if they are. If not she will check Wednesday which is the next time she works. At any rate, it must be getting out there that this is possible because they were pretty guarded with info and even tried to steer me into another TP which would have been # 4 for me. The whole time I felt like I was running a scam or something which is not the case. I really do have a malfunctioning TP and it really is their policy to try and replace them with something other than another TP. I guess I just have guilt issues. El oh el. I’m gonna post this on howard forums too so sorry to all those that may read it twice.

wphend00 · #67 (**permalink**) 10-09-2009, 02:31 PM

Quick question to the forum folks... I have chrome chipping all over my phone... and the famous Rainbow smudge...is that a replaceable "offense"?

**Scientific** · #68 (**permalink**) 10-09-2009, 02:31 PM

Quote:

Originally Posted by Sporkman

UPDATE !

just got back from the repair center

will pick up my new Touch pro 2 Monday or Tuesday !!!

so after so many replacements i finally get a new model !

I did the exact same thing. Walked in, told the rep my TP keyboard no longer works. Guy didn't even look at the phone, asked if there was a model I was interested in. I acted like I didn't already know there was a list and the TP2 was on it...just asked if here was a list if I could see what my choices were. Guy then came back said how about the new TP2, it's not even in the store yet and it has an improved design..etc etc. Sounds like a winner to me, pick it up Monday or Tuesday...free of charge, no extended contract or anything!

juliend · #69 (**permalink**) 10-09-2009, 03:08 PM

dang sprint guys! I'd bet my left nut verizon NEVER does this.

**chronster** · #70 (**permalink**) 10-09-2009, 03:08 PM

OK I JUST TOOK MY PHONE AND SLAMMED IT ON TO CONCRETE AND SMASHED IT INTO PIECES, NOW I'M GONNA GO GET MY TOUCH PRO 2 FOR FREE!

I don't even care if I make them go out of stock for all those suckers willing to spend money on it! DERRR